Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2019 sur Expedia
par un voyageur
Publié le 9 avr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
10 avr. 2019 par Hotel Management, Gestion de l’hôtel
Thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing an excellent guest experience.
Sincerely,
Hotel Management
par Mumu71 de France
Bon hotel
Publié le 30 sept. 2014 sur HotelsHotel propre personnel accueillant seul chose petit déj médiocre : en face de l acceuil pas de table ni de chaises café et muffin c est tout
par un voyageur
1 night was 1 too many
Publié le 24 sept. 2024 sur HotelsThe room smelled musty & like weed. There were blunt wrappers in the dresser drawer and crumbs/ room surfaces did not look clean. We arrived late and didn’t have time to find another option so stayed the night, but kids were coughing/ sick the next day from breathing the air all night. We were supposed to stay a 2nd night, but requested to cancel and the front desk staff wasn’t very customer service friendly but agreed. It is super close to the LU football stadium so may be a good option if looking to party, but not for a family that wants clean air & a sanitary space.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We're sorry to hear about the unpleasant experience you had with your room's cleanliness and the odor. This is not the standard we aim to provide, and we will address these issues immediately with our housekeeping team to prevent future occurrences. We also regret the service at the front desk did not meet your expectations. We appreciate your insights and hope to offer a better experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Was convenient and comfortable.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Matthew, Thank you for your feedback! We're glad to hear that you found your stay convenient and comfortable. Providing a hassle-free and cozy experience for our guests is a priority, and we're happy to know we met your expectations. We hope to have the opportunity to welcome you back to Extended Stay America for another pleasant stay in the future. Sincerely,Hotel Management
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Pretty good
par un voyageur de Apex
Publié le 16 sept. 2024 sur Expedia
It smelled bad inside the room
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear James, Thank you for your feedback. We apologize for the unpleasant smell in your room, as this is not reflective of our standards. We will investigate and address this issue with our housekeeping and maintenance teams to ensure it does not recur. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more pleasant experience on your next visit. Sincerely,Hotel Management
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Just the very basics offered
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Laurie, Thank you for your feedback. We’re sorry to hear that you found our offerings to be just the basics. We strive to provide a comfortable stay with a range of amenities, and your comments will help us assess how we can enhance our services. We appreciate your input and hope to have the opportunity to welcome you back in the future with an improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 8 sept. 2024 sur Expedia
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Friendly front desk representatives. Always willing and able to help.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Maria, We appreciate you for choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and, enjoyed everything we offer, and found the front desk friendly. Please revisit us soon for another flawless experience. Sincerely,Hotel Management
