Ratings based on 20 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 19, 2019 on Hotels
The smallest single room ever, couldnt open window for the smell outside, by the bins. Wont be booking there again.
by A traveller
Disappointed
Posted Aug. 20, 2018 on HotelsOn arrival I was told that there had been a leak in the room so I was given another one. The room was situated at the far end of the hotel and I was given keys to an outside door, an inside door and then my room door. The room was very small but clean. On the 2nd night I came into the hotel to a wedding reception evening in full swing. Unfortunately my room was above the event and my room was literally vibrating. There was no way that I could sleep. I did go to reception and was told that the music was already turned down. They did turn it down a little bit but not enough for me to sleep. All in all it was a very disappointing stay. I should have been warned about the wedding before hand.
Comment from Hotel Management
Aug. 24, 2018 by wendy , Hotel Management
Thank you for your feedback.
I'm sorry you feel the music was too loud, I believe a lady did come up to your room with you to check the noise level.
The music from the wedding went off at midnight, which is generally the same time as our bar closes for residents. In the summer months we along with most hotels do tend to have weddings and we like to think we consider everyone when asking for the music only to be played until a certain time, reducing the volume at a certain time and keeping all windows and doors closed. Again, I apologise if you were disappointed.
by A traveller from Bolton
Close to the beach
Posted Aug. 19, 2018 on Expedia
Pros: It's position and staff who served breakfast.
Cons: General maintenance
Location: Close to amenities in St Anne's.Chris
Allotted room 108 by one of the most miserable men I have ever encountered in a hotel.The room was tiny all I can say is it had a bed and a tv no toiletries no phone and no space. We were looking forward to a nice quite evening following a lovely Indian meal, only to find there was a wedding celebration in the conservatory below our room about 3 meters away. The noise was that bad the radiator was vibrating making even more noise, the volume level was utterly ridiculous. I went to complain and was told they could not move me all they would do was ring round other hotels at 9.30 at night, the staff told me they could not do refunds and seemed generally not bothered.Volume increased as the event continued. Car parking was a joke being blocked in by vehicles they did not know who they belonged to.
Comment from Hotel Management
Aug. 24, 2018 by wendy , Hotel Management
Thank you for your feedback.
You complained regarding the music at 8.15pm?
We are a hotel with a licensed bar playing music catering for guests be that attending a wedding or just on holiday. Music being played at 8.15pm is normal practice in hotels .
The lady on the reception offered you a full refund and also offered to ring other hotels to find alternative accommodation. She did say she couldn't guarantee they would not have music playing as unless you are staying at a Travel Lodge most hotels have licensed bars with music playing. You then told the lady on the desk not to bother.
We do however like to take all our guests into consideration and the volume of the music was turned down at a later time and was off by midnight.
Recommended
for Everyoneby A traveller from warrington
Nice hotel close to shops and beach
Posted Jul. 28, 2018 on ExpediaVery pleased with location of hotel parking good reception on arrival very welcoming breakfast adequate overall very enjoyable stay thank you
Comment from Hotel Management
Aug. 22, 2018 by wendy , Hotel Management
Thank you for your feedback
by A traveller
Very nice
Posted Oct. 20, 2017 on HotelsLovely hotel with nice rooms and great location
by Ian
Posted Oct. 2, 2017 on Hotels
by michelle
Posted Aug. 10, 2017 on Hotels
good location could do with a bit of modernisation breakfast was great lots of choice good quality car park not great but alternative parking over the road but it is pay and display
Recommended
for Everyoneby A traveller
A little tired
Posted Jul. 25, 2017 on Expedia
Pros: Convenience and nice view from room
Location: Golf
Hotel was fine but a little tired, car park is virtually impossible when they have a lot of guests.
Breakfast is a bit claustrophobic as it is below ground.
Overall you get what you pay for.
$100 a night with breakfast - very good value.
by Michael
Yuk!!
Posted Jul. 24, 2017 on HotelsVery tired and dirty hotel. Needs total renovation.
by Mrs Maurinne
Posted Apr. 11, 2017 on Hotels
I was woken at 2.45am by residents banging doors to their rooms on the corridor.
There was coach party in the hotel who had been to the races at Aintree. I think the hotel reservation staff would have been advised to allocate a particular group together. I don't object to guests staying up socialising, but please allocate accommodation for two 70 year olds well away from them. It did spoil our experience of what is a god hotel.
