Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Amazing Stay ! Amazing Staff ! Amazing Hotel
Publié le 25 juill. 2024 sur HotelsThe stay was enchanting. Our room overlooked the Mara River, allowing us to watch the hippos bathe daily. The staff was invariably friendly and smiling. Rose, our waiter, was perpetually cheerful. Caleb, in housekeeping, delighted us with charming notes. Moseka, our safari guide, impressed us with his extensive knowledge and knack for finding incredible spots. Nancy, the hotel manager, made it a point to check on us daily, ensuring our satisfaction. In summary, the experience was exceptional, and I am eager to return. My gratitude to Fairmont for their exceptional service!
par un voyageur
a great place
Publié le 3 févr. 2020 sur HotelsA great place. Had a great 4 days here. We drove in--I would recommend a driver or flying in as the road is very difficult. Saw everything possible as far as wildlife.
Loved it!
par un voyageur
Publié le 1 févr. 2020 sur Expedia
Excellent staff and service, goog game drive experiences
Commentaires de Gestion de l’hôtel
2 févr. 2020 par doublen, Gestion de l’hôtel
Dear Frank,
We appreciate you taking the time to share with us your feedback following your recent stay at the Fairmont Mara Safari Club.
The team and I are delighted to read that you enjoyed our heartwarming services and the game drives.
It is always a pleasure to note that our team provided memorable services and we happy to share your kind compliments with them.
Once again thank you for sharing your experience, and we hope we will have another opportunity to serve you again in the near future.
Sincerely,
Stephen Keriga | Rooms Division Manager
par un voyageur de Miami, FL
Publié le 25 déc. 2019 sur Expedia
There’s a reason Fairmont is a cut above the rest... just simply the best properties, facilities and most of all service. Service at the Fairmont Mara was the most genuine I’ve ever experienced. The staff cater to your every need and do it with a smile - everything just seems natural, and you can tell they went through the process of ensuring they hired the right personnel. We were met at the airstrip with nice refreshments and small cold towels, followed by a quick 10 min ride to the facility. Check in was relaxed and seamless. The tents were just beautiful - have everything you would need yet you still feel like you are one with nature. The facilities are impeccably maintained. Included in the price are 3 sumptuous meals a day - can’t beat full board! The bar was well stocked and though the premium drinks are a tad pricey, the service makes them well worth it. Tea, coffee, cookies and hot chocolate are complimentary and available 24 hrs/day. The game drives were just awesome! Two game drives a day included in the price, and our driver Jeremiah knew the Mara inside and out - he has been there 21 years and has such a wealth of knowledge! We saw all the animals you could think of - plenty of elephants, lions, giraffe, cheetahs, rhinos, hyenas, warthogs, antelopes, hippos... you name it! Just barely missed catching the big 5 as two leopards disappeared from our view. Overall I was totally impressed with the Fairmont and will certainly be back.
par un voyageur
Charging like a 5 * hotel for a 3 * service!
Publié le 17 nov. 2019 sur HotelsCharging like a 5 star hotel for a 3 star service! Very very disappointing stay!
1) Hotel feels dead (no atmosphere at all)
2) Charges everything as extras on check out (you end up paying more than a 5 star hotel), (supposedly all inclusive but charges u even for water and soft drinks, park entrance...)
3) Service is bad: whatever you order the reception asks you to come pick it up by yourself!
4) Internet only works at the reception
5) Safari drives: the driver would drop us at the hotel half an hour before drop off scheduled time
6) Asked to borrow a mosquito repellent at dinner and they didn’t even have that (in a safari camp)!
par un voyageur
Amazing
Publié le 11 sept. 2019 sur HotelsThis is my second time at the hotel and I’m already planning when I can return. The manager is fabulous and went out of his way to resolve everything when our luggage was lost by the airline. Everyone who works there goes above and beyond. John will make sure you have everything you need when you eat and Steve Larry makes delicious food. Hannah is so sweet and helpful in the gift shop. Joshua took great care of our room. Hot water bottles are left in the bed so it’s extra snuggly when you sleep and he wakes you up with coffee, Kenyan tea or hot chocolate. Last but not least, our incredible guide was Jonathan. I brought my husband back to Kenya for our honeymoon because of my first experience with Jonathan as a guide. He is incredible-let him teach you and I promise you’ll leave with Kenya and the Mara strongly placed in your heart.
par un voyageur
Publié le 4 sept. 2019 sur Expedia
Food was fantastic, service impeccable. In the quieter part of the park, so feels really exclusive. Still saw 4 of the big five.
par un voyageur
Publié le 25 août 2019 sur Hotels
We had a brilliant and unforgettable stay at the Fairmont Massai Safari Club. Everything is perfect including the tents, the game drive, the buffets, and of course the wonderful nature around including all the hippos and monkeys directly coming into the Club sometimes.
We had a great guide for the game drive called Boston. He’s so passionate and knowledgeable about the safari animals, and he can even anticipate where the leopard, lions and elephants to go next. That really helped us to have take a lot of very close up photos of the animals.
The buffets are also the best we have had during our whole stay in Kenya among different resorts/hotels. There’s a lot of variety and the quality is very consistent. We particularly missed the great salads after we left the Club. We stayed for three nights, and we always had some great choices in every single meal.
The only downsides are 1) it’s not close to the main migration area of Massai Mara. You need to take a long ride to go there. 2) the reception doesn’t operate 24 hours. When we wanted to check out early on the last day, we needed to wait for 30 minutes before the receptionist started the day.
par un voyageur
Publié le 28 juill. 2019 sur Hotels
Food Needs improvement. Also this is the conservatory which is at the end of the national park. You can see the animals what are available but not the migration, which is plentiful.
par un voyageur
Highly recommend this fabulous lodge
Publié le 11 juill. 2019 sur HotelsExcellence lodge and fantastic service. Fabulous game drives
