Note fondée sur 49 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,9 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Absolutely fabulous experience. The staff were all so incredibly friendly and helpful, the rooms were immaculate and our guide on our game drives was exceptional and very knowledgeble. The food was really tasty and there were lots of choices. I would definitely recommend this venue.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Such a great lodge with nice hospitality, the staffs are in general very friendly. The lodge arranged a professional guide giving us the game drives, very well-knowledged for different information about the habitat of animals. We learnt a lot through him! Also, the food that the restaurant served is very nice, staffs are really welcoming that makes you feel like home.
par un voyageur
Publié le 28 avr. 2024 sur Expedia
I had the perfect stay at Mara Intrepids. The rooms were charming and the food was delicious. But what really makes the camp special is the people. Everyone was so kind and welcoming and I felt like I was part of a big family even though I was traveling alone. Our guide Ezekiel was magnificent and Lawrence took great care of me in the dining room every day (even charging my phone daily). I can’t wait to return.
par un voyageur
Publié le 5 janv. 2024 sur Expedia
Excellent all around except the front desk was challenged with being able to have concise and direct communication on multiple occasions. One or two misunderstanding is acceptable, however, this was a chronic issue. For that reason, I will not return. That is unacceptable at this price point to have chronic and constant misunderstandings.
par un voyageur
Publié le 3 août 2023 sur Expedia
par un voyageur
It was a dream
Publié le 8 juin 2023 sur HotelsLet me start by thanking our guide Ezekiel! He was one of a kind and just made our stay enjoyable. When i come back i definitely want him as my guide.
The camp was great but its the staff that made it what it is, our room attendant Samuel was one of a kind, always had a smile on his face. Asanteni sana
Commentaires de Gestion de l’hôtel
14 juin 2023 par Gregory Wabuge, Gestion de l’hôtel
Dear Nimah,Warm greetings from Mara Intrepids. We thank you for this great review and are thrilled you had such a wonderful game drive and wildlife experience with Ezekiel our guide, and that you also enjoyed the services offered by Samuel from housekeeping department. Your Personal appreciation for the 2 staff is well noted and same will be passed over to them. We surely look forward to your next visit.Kind RegardsMara Intrepids Team
par un voyageur
Publié le 3 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 mai 2023 par Gregory Wabuge, Gestion de l’hôtel
Dear Abdishakur,We appreciate your lovely compliments .We look forward to your next visit in the very near futureKind RegardsMara Intrepids Team
par un voyageur
Not really what you pay for
Publié le 21 avr. 2023 sur HotelsThe camp was very nice and the tent is comfortable. Staff were very attentive, especially after an initial negative experience. Food was good but nothing special. Tea, coffee and chocolate were cheap/instant brands and water is not included (first time for me). The condition of the tent is ok, but for the price i would have expected better. Shower head was dirty (even had a spider web) and the shelves were covered with rust. There was also some dirt around the desk area. My first safari was 40 mins late and they lied about trying to get me another driver. Honestly, this is not the service nor the hotel condition that would expect at this price range.
Commentaires de Gestion de l’hôtel
27 avr. 2023 par Gregory Wabuge, Gestion de l’hôtel
Dear Maria,Greetings from Mara Intrepids Camp,We are grateful that you spared your valuable time to give us an insight of your recent experience with us.It is an honour that you gave us the opportunity to host you and we appreciate your compliments on our staff and comfortable tent. It is regrettable that our customer service especially in the housekeeping and front desk did not live up to your expectations and we sincerely apologize. Although we wish that you had a better experience, it is through what we learn from our valued guests like you, that we have continuously become better. We are reviewing our service offerings and processes based on your valued feedback to avoid a recurrence of the same in future.We hope that you will give us another opportunity to showcase the level of service excellence that Mara Intrepids prides itself in.Yours Sincerely,Mara Intrepids Team
par un voyageur
Publié le 8 avr. 2023 sur Expedia
Das Mara Intrepid Camp am Talek-River ist ein kleines Paradies. Sehr gutes Personal und viel zu gutes Essen.
Commentaires de Gestion de l’hôtel
12 avr. 2023 par Gregory, Gestion de l’hôtel
Dear Stefan,Many thanks for taking the time out to share your amazing review.We are delighted to know that you had a lovely time with us, and that our team exceeded your expectations. We are delighted that you found our staff and food impeccable.Looking forward to another opportunity of extending our hospitality to you in the near future!Kind RegardsMara Intrepids Team
par un voyageur
Publié le 24 déc. 2022 sur Expedia
This was a truly magical experience. Our driver Michael had a huge amount of knowledge of the Mara and the animals and we saw everything we could have wanted and more! It was wonderful being able to follow the same lions for 3 days and see what they get up to.
All the staff were exceptional at the lodge. Our waiter Ngala was very pleasant and helpful.
I also had an excellent massage at the lodge and it’s highly recommended to help relax between those bumpy game drives.
Commentaires de Gestion de l’hôtel
12 avr. 2023 par Gregory, Gestion de l’hôtel
Dear Alisha,Many thanks for taking the time out to share your amazing review.I have passed your kind compliments to the team members for a job well done. I shall recognize Michael and Ngala and thank them for a job well done.Looking forward to another opportunity of extending our hospitality to you in the near future!With RegardsMara Intrepids Team
