Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Great experience and beautiful property
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Kathuirma Mburugu, Gestion de l’hôtel
Dear MickalonThank you very much for taking time to review share your experience during your stay with us.I am glad to note that you had a great experience at our beautiful property. I am happy our staff were able to take good care of you and create a memorable experience. Thank you once again for sharing and we look forward to hosting you again soon RegardsKathurima MburuguLodge Manager
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Heard of elephants, hippos can be seen from the pool area. Amazing views.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Kathuirma Mburugu, Gestion de l’hôtel
Dear JamesThank you for taking time to review and share your experience during your last stay with us.I am glad to note that you enjoyed your stay especially the game view and we look forward to hosting you again soonRegardsKathurima MburuguLodge Manager
par un voyageur
Publié le 12 déc. 2023 sur Expedia
We had an excellent stay at Mara Serena Lodge in Masai Mara game reserve.
Thoroughly enjoyed ourselves, from the staff to the game drives all were excellent
Thank you to all the teams .
Tha
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Kathurima Mburugu, Gestion de l’hôtel
Dear ImdadThank you for taking time to review and share with us on your stay at Mara SerenaI am glad to note that you enjoyed your stay from the game drives to our staff who took good care of you. I will definitely pass the compliments to themThank you once again for sharing and we look forward to hosting you again soonRegardsKathurima MburuguLodge Manager
par un voyageur
Publié le 23 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Kathurima Mburugu, Gestion de l’hôtel
Dear ShayThank you for taking time to review and rate us on your stay with usI am glad you enjoyed your stay and we look forward to hosting you again soonRegardsKathurima MburuguLodge Manager
par un voyageur de Tallahassee
Publié le 24 juin 2023 sur Expedia
Outstanding lodge with the friendliest & most helpful staff. Room was comfortable and view from balcony is beautiful. Our 3rd year staying here & will always stay here if possible. Food is great, dining room folks are top notch. They pack an excellent breakfast/lunch for days you don’t want to dine in. An overall wonderful experience.
Commentaires de Gestion de l’hôtel
25 juin 2023 par Kathuirma Mburugu, Gestion de l’hôtel
Thank you for taking time to review and share your wonderful experience during your stay with usI am glad you enjoyed your stay from the comfortable rooms, the great food, to the staff who made your stay a memorable one. I will definitely pass your compliments to the team.Thank you once again for sharing and we look forward to hosting you again soonRegardsKathurima MburuguLodge Manager
par un voyageur
Publié le 26 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2023 par Kathuirma Mburugu, Gestion de l’hôtel
Dear MathewThank you very much for taking time to review and rate us on your experience during your stay with usFrom the rating, I am happy that you enjoyed your holiday and our staff were able to make your stay a memorable. Thank you once again for sharing and we look forward to hosting you again soon RegardsKathurima MburuguLodge Manager
par un voyageur
Publié le 7 oct. 2022 sur Expedia
We enjoyed our stay here and we would come back. First, a big thanks to Chef Kennedy for preparing meals for my wife Kathryn, who cannot eat gluten, dairy products, oil and red meat. Second, a big shoutout to William W who took care of us on safari! William is great and if we came back we’d request him to take us on safari again. We loved the location of the lodge. The game drives were great and the staff was so friendly. The Masaai warrior (I think his name was Julian) who greeted us was so nice. We enjoyed the view from the lodge and our room. Everyone was friendly and we hope to be back! Bring cash because there is no ATM at the lodge. We wish we brought cash so we could top William and the staff and purchase art during our trip to the village. Thank you all for making our stay pleasant! And thank you William for everything, including hanging out with us as we waited for the airplane. -Nick and Kathryn
Commentaires de Gestion de l’hôtel
8 oct. 2022 par Kathurima Mburugu, Gestion de l’hôtel
Dear NickolausThank you very much for taking time to review and share your experience during your stay with usI am happy that you enjoyed and our staff were able to make your stay a memorable one not forgetting to mention Chef Kennedy who attended to your food requirements and William who took good care of your safari. I will definitely pass your compliments to them and the entire team Thank you once again for sharing and we look forward to hosting you again soon RegardsKathurima MburuguLodge Manager
par un voyageur
Publié le 13 sept. 2022 sur Expedia
Staff were very friendly and went out of their way to make you feel welcome. Fantastic for safari viewing. Great food. All around, great experience.
Commentaires de Gestion de l’hôtel
24 sept. 2022 par Kathurima Mburugu, Gestion de l’hôtel
Thank you for taking time to review and share your experience during your stay with usI am glad you found our staff helpful and were able to make your holiday a memorable one. I will definitely pass your compliments to the team. We look forward to hosting you again soonRegardsKathurima MburuguLodge Manager
par un voyageur
Publié le 23 juill. 2022 sur Expedia
great rooms and service
Commentaires de Gestion de l’hôtel
4 août 2022 par Kathurima Mburugu, Gestion de l’hôtel
Dear Charles
Thank you for taking time to review and share your wonderful experience during your stay
We are glad to note that you enjoyed the great rooms and service during your holiday. We look forward to hosting you again soon
Regards
Kathurima Mburugu
Lodge Manager
par un voyageur
Publié le 20 juill. 2022 sur Expedia
Number one the pictures online do not do this place justice!!! it's simply an amazing place... from the views and rooms to the staff the food did I say views... from every place you sit, stand walk around the views are simply awesome!! This was my first time to the Mara however in talking to other guests some had told me that they have been to the Mara 8 times and this place was simply the best ever.. so for me I know know no better however I can't wait to get back to this place... I only stayed 2 days I really needed to stay 4.. and I will next time for sure!
Commentaires de Gestion de l’hôtel
4 août 2022 par Kathurima Mburugu, Gestion de l’hôtel
Dear Brian
Thank you for taking time to review and share your wonderful experience during your stay with us
We are glad to note that you enjoyed the amazing views, good rooms, food and staff who made your stay a memorable one. I will most definitely pass your compliments to the team.
Thank you once again and we look forward to hosting you again soon
Regards
Kathurima Mburugu
Lodge Manager
