Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Royal Macau, Gestion de l’hôtel
Dear Valued Guest,Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
par un voyageur
Propre, pratique et calme
Publié le 3 août 2024 sur HotelsPersonnel aimable et très professionnel.
Chambre spacieuse, calme et d'une propreté irréprochable. Proche des différentes lignes de bus (400m).
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Royal Macau, Gestion de l’hôtel
Dear Sylvain,Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
par un voyageur
A recommander
Publié le 19 janv. 2020 sur HotelsTres bel hotel, bien situé pour visiter la vielle ville
Confort et petit dejeuner de qualité
Commentaires de Gestion de l’hôtel
28 févr. 2020 par Guest Relations Department , Gestion de l’hôtel
Dear alexis,
Thank you for taking the time to share your comment with us on Expedia.
Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our close proximity to tourist attractions & historic world heritage sites, comfortable guest room and decent buffet breakfast.
It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon!
Yours sincerely,
Hotel Royal Macau
par un voyageur
Bien
Publié le 30 déc. 2019 sur HotelsHôtel bien situé pour visiter la ville, navette pratique pour se rendre au ferry ou au casino, chambre propre, salle de bain petite, personnel gentil
Commentaires de Gestion de l’hôtel
22 janv. 2020 par Guest Relations Department, Gestion de l’hôtel
Dear Luc,
Thank you for taking the time to share your comment with us on Expedia.
Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our close proximity to tourist attractions & historic world heritage sites, complimentary shuttle bus service, clean guest room and friendly staff.
It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon!
Yours sincerely,
Hotel Royal Macau
par un voyageur
Publié le 12 nov. 2019 sur Expedia
Belle chambre, grande, propre et confortable même si la moquette fait un peu vieillotte. Literie confortable avec un très grand lit king size. Vue sur un immeuble en construction pas terrible du tout même si nous n'avons pas passé beaucoup de temps dans la chambre. Personnel très souriant et disponible et services de bonne qualité. Petit déjeuner plutôt simple pour un 5 étoiles. Un peu déçus compte tenu du prix de la chambre. Bien situé si vous souhaitez explorer le vieux quartier de Macau à pieds. Transports en commun disponibles à proximité et shuttle gratuit de l'hôtel.
Commentaires de Gestion de l’hôtel
13 nov. 2019 par Guest Relations Department, Gestion de l’hôtel
Dear guest,
Thank you for taking the time to share your comment with us on Expedia.
Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our clean & comfortable guest room, friendly staff, attentive service, decent buffet breakfast, close proximity to tourist attractions & historic world heritage sites and complimentary shuttle bus service.
Please kindly note that view may vary depending on room type, we have guest rooms with garden view and welcome you to enjoy next time.
It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon!
Yours sincerely,
Hotel Royal Macau
par un voyageur
Publié le 8 avr. 2019 sur Hotels
par un voyageur
禮貌欠奉
Publié le 27 sept. 2024 sur Hotels前台登記時態度惡劣 前台當時有數名員工 全部態度一致 證明是管理出了問題
Commentaires de Gestion de l’hôtel
20 nov. 2024 par 皇都酒店, Gestion de l’hôtel
尊貴的客人，您好！ 非常感謝您在百忙之中抽出寶貴的時間分享您的入住經驗。 作為澳門第一家五星酒店，我們一直致力於為客人提供優質的住宿體驗。 對於您此次的入住體驗，我們深表歉意，這絕不是我們一貫的服務水準。我們會對相關人員重新進行培訓，務必實踐皇都酒店貼心服務的承諾。 我們會繼續堅持為客人提供優質服務，讓客人有賓至如歸的感覺。再次感謝您的時間，我們期待與您能在澳門再一次相遇。 皇都酒店
par un voyageur
Publié le 25 sept. 2024 sur Expedia
酒店服務優良，整體員工有禮貌，給我很好的感受。
Commentaires de Gestion de l’hôtel
26 sept. 2024 par 皇都酒店, Gestion de l’hôtel
尊貴的Chor Ngok, 您好！ 非常感謝您在百忙之中抽出寶貴的時間分享您的入住經驗。 作為澳門第一家五星酒店，我們一直致力於為客人提供優質的住宿體驗。知道您對我們酒店整體感到滿意，我們感到非常榮幸。 我們會繼續堅持為客人提供優質服務，讓客人有賓至如歸的感覺。再次感謝您的時間，我們期待與您能在澳門再一次相遇。 皇都酒店
par un voyageur de Vancouver
Publié le 20 sept. 2024 sur Expedia
It really did not feel like a 5-star property. The building and rooms are very dated. It was also not cheap compared to other hotels I was looking at. It was a decent stay and fairly close to all the main attractions but I will probably look for another hotel next time.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Royal Macau, Gestion de l’hôtel
Dear Dean,Thank you very much for taking your valuable time to provide us with your feedback about the incident during your recent stay with us. It was most kind of you to bring such matter to our attention since it is indeed through your valuable comments that we could try our utmost to improve the overall service and facilities. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are sorry to know that your stay with us did not meet your expectations. We have already share your comments with the related department for further review and possible improvement.We do hope that the incident have not marred your good impression to Hotel Royal Macau. We hope to get another chance to serve you in the nearest future.Best Regards, Hotel Royal
par un voyageur
Publié le 18 sept. 2024 sur Expedia
