Note fondée sur 555 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2022 sur Hotels
par un voyageur
Publié le 20 juin 2019 sur Expedia
L’etablissement, les chambres confortables, personnel accueillant
Commentaires de Gestion de l’hôtel
20 juin 2019 par ALCIDES - COMMERCIAL MANAGER, Gestion de l’hôtel
Bonjour,
Merci beaucoup de partager votre expérience à Casa del Sol, nous sommes heureux de les avoir reçues et nous attendons avec impatience votre prochaine visite.
par un voyageur
Publié le 6 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
6 mai 2019 par ALCIDES - COMMERCIAL MANAGER, Gestion de l’hôtel
Dear Guest,
Thank you for share your experience at Casa del Sol MachuPicchu.
par un voyageur de Paris
Publié le 29 avr. 2019 sur Expedia
Accueil minimaliste
Confortable
Cher pour les prestations
Commentaires de Gestion de l’hôtel
29 avr. 2019 par ALCIDES - COMMERCIAL MANAGER, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your experience at Casa del Sol.
par un voyageur de Chattanooga
Publié le 23 oct. 2024 sur Expedia
Highly recommend this property!! Service was outstanding and friendly. From Monica meeting us at the train to the restaurant it was fabulous. Had an amazing massage from Sylvia overlooking the river. I admit I am a hotel snob and they exceeded my expectations.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Alcides De La Cruz, Gestion de l’hôtel
Dear Sharon,Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience at our property. Monica and Sylvia will be delighted to know they made a positive impact on your stay. We strive to exceed expectations, and it’s fantastic to know we succeeded with you. We hope to welcome you back soon!
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Alcides DLC, Gestion de l’hôtel
Dear Alejandro,Thank you for your feedback. We are happy to have provided you with the best welcome.
par un voyageur de Portland
Publié le 19 oct. 2024 sur Expedia
It was adequate but the value was super low for what you receive. Some staff were absolutely amazing— warm, kind, and helpful; but others were super transactional and not welcoming. Room and especially bathroom were more 2 or 3 star level.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Alcides De La Cruz, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback with us. We are glad to hear that some of our staff made a positive impact on your stay with their warmth and helpfulness. However, we sincerely apologize if other aspects of your experience did not meet your expectations.Your comments about the room and the level of service have been noted, and we will address them with our team to ensure improvements are made. We value your feedback and will use it to continue enhancing the experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with a more consistently positive experience.Best regards,
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Alcides DLC, Gestion de l’hôtel
Dear Stevart,Thank you for taking the time to share your experience. We would love to hear any recommendations or suggestions you may have to help us improve.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Just came back from a memorable trip to Machu Pichu (MP). Some of the many reasons to stay Casa del Sol Machu Picchu -
1. Alcides reached out to us via WhatsApp before the trip and inquired about our plans. He connected us with a guide who was very knowledgeable about MP and spoke English fluently. The guide met us in the evening before our trip to make a proper plan, maximize our ticket circuit and how to reduce waiting times when going up and coming down. Bus waiting times can be long since there are 6,000 daily visitors.
2. Alcides sent a team member to the train station to receive us and help with our bags. A team member took our bags and guided us to our train when we left MP.
3. The hotel location is very convenient. It is walking distance to the train station and the embarkation point for buses going to MP. It is near the town square and many restaurants.
4. We had a late minute addition to our group. Alcides went out of his way to upgrade our room with an extra bed and did not charge us any extra fees.
5. Beautiful hotel, great food and excellent hospitality. Another example of the heart warming hospitality from the Incan culture.
6. Rooms have a beautiful view of the Urubamba river and the Andes. Hotel has an outdoor eating area where one can site by the river and enjoy Andean nature.
Alsides - Muchas Gracias!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Alcides De La Cruz, Gestion de l’hôtel
Dear Mr. Pawan Chabra,Dear Guest,Thank you for your kind words and wonderful review! We are truly happy to hear that you had such a memorable experience at Casa del Sol Machu Picchu. It was a pleasure assisting you with all the details of your visit, and we're glad that our team. We hope to welcome you back in the future for another unforgettable stay.Warm regards,Alcides and CASA DEL SOL TEAM
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The river view room was beautiful. Some aspects of the property need some upgrading and maintenance but I think that’s fairly normal for the hotels in Aguas Calientes.
The staff and service was fantastic, I had a great stay.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Alcides DLC, Gestion de l’hôtel
Dear Guest,Thank you for your kind words and for taking the time to share your feedback. We’re delighted to hear that you enjoyed the river view room and had a fantastic stay with us. We also appreciate your understanding regarding the need for some upgrades, and we are continuously working to improve our facilities.It was a pleasure having you, and we hope to welcome you back in the near future!Warm regards,
