Note fondée sur 311 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,8 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Québec
Publié le 18 oct. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
28 nov. 2018 par HOTEL JAYA P. R., Gestion de l’hôtel
Many Thanks
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Muy bonito, limpio y comodo.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Jaya Machupicchu Boutique Hotel, Gestion de l’hôtel
¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de su estadía en Jaya Machupicchu Boutique Hotel y que encontró nuestras instalaciones bonitas, limpias y cómodas.Esperamos poder darle la bienvenida nuevamente en el futuro.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Jaya Machupicchu Boutique Hotel, Gestion de l’hôtel
Thank you so much for your nice review! We’re delighted that you enjoyed your stay at Jaya Machupicchu Boutique Hotel and appreciated the services we offer. It’s always a pleasure to hear that our guests had a positive experience.We hope to welcome you back soon!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
This is a nice hotel with a very good breakfast, friendly staff and large clean rooms. It gets VERY hot in the rooms so you can’t close the windows. We were river side and people are always outside yelling, laughing, cheering. Till after 2:00am! Very noisy!
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Jaya Machupicchu Boutique Hotel, Gestion de l’hôtel
Thank you for your valuable feedback. We’re glad to hear that you enjoyed our breakfast, friendly staff, and the spacious, clean rooms at Jaya Machupicchu Boutique Hotel. However, we apologize for the discomfort caused by the room temperature and the noise from outside, especially by the river.Your comments are important to us, and we will look into possible solutions to enhance our guests' comfort. We hope to have the opportunity to welcome you again in the future
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Wonderful place. Very charming place. Near everything walking distance.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Jaya Machupicchu Boutique Hotel, Gestion de l’hôtel
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay at Jaya Machupicchu Boutique Hotel and found it charming. Our central location, within walking distance to everything, is one of the many conveniences we are proud to offer our guests.We look forward to welcoming you again in the future!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Perhaps the best option in Aguas Calentes to stay. The staff was great and sent someone to guide us from the train to the hotel. There are rooms in the front and the back of the hotel. Turns out the rooms on the back "rooms that end in 10 like 410 or 510 are the ones with the best view." The town is clean, safe and easily walkable. Just be sure to bring your A-game to haggle for your souvenirs.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Jaya Machupicchu Boutique Hotel, Gestion de l’hôtel
Thank you for your kind review. We are delighted to hear that you enjoyed your stay at Jaya Machupicchu Boutique Hotel. Our team is dedicated to providing excellent service, and we are pleased that our staff was able to assist you from the train station to the hotel. We appreciate your comments regarding the rooms, especially those located at the back of the hotel, which indeed offer some of the best views of the surrounding landscape.It is wonderful to know that you found Aguas Calientes clean, safe, and easy to explore. We hope your experience was memorable, and we look forward to welcoming you again.
par un voyageur de MIAMI
Publié le 20 août 2024 sur Expedia
I felt like I was at a gorgeous ranch. Beautiful surrounded by mountains and flowers and overall beautiful
par un voyageur
An expensive sinking ship - avoid!
Publié le 3 août 2024 sur HotelsJaya markets itself as luxurious, but it isn't. Its facilities, amenities, and organisation are far inferior to nearby hotels who charge a fraction of the price.
We were shocked to discover no basic appliances in our room: no bathroom ventilation fan, no bedside lamp, no closet light, no work desk, no electric kettle to boil water in your own room. We packed instant soup, but we couldn't cook it. We also found no basic welcome amenities such as facial tissue, lotion, or a dental kit. No bubble bath for that fancy Jacuzzi either.
So why does Jaya charge so much more than 5-star hotels in Lima? Because its rating is inflated by well meaning travellers who don't realise they're being ripped off.
During an all-night disturbance at the hotel, the hotel was useless. I called the front desk at 2am multiple times; then walked downstairs at 3am to ask in person if they might have some earplugs or eye covers I could use. No one was there. So much for a "24/7 Front Desk"!
I must say that Jaya's staff did, when awake, try their best to minimise my disappointment; Santiago and Cesar are super kind! They responded as best as they could to find creative solutions the problems Jaya invites. I very much thank them.
But even the best sailors can't save a sinking ship.
I've communicated my complaints to the "Captain." Will she make the needed fixes? Time will tell. But if I were you, I wouldn't risk my vacation on the Titanic.
Commentaires de Gestion de l’hôtel
24 déc. 2024 par Jaya Machupicchu Boutique Hotel, Gestion de l’hôtel
Dear,Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations, and we deeply apologize for the inconveniences you experienced during your visit.At Jaya Machupicchu Boutique Hotel, we strive to provide high-quality service and comfort, and we are sorry we fell short in some areas. Your feedback regarding the lack of amenities and the disturbances during your stay is very valuable to us, and we will use it to review and improve our services. We understand the importance of a peaceful environment and will work to better manage such situations in the future.We would like to remind you that our website clearly details the services we offer, and guests are welcome to select those that best suit their needs. Additionally, please consider that the context of Machu Picchu, being a small town that houses the Sanctuary, is quite different from Lima, so the characteristics of services and facilities may vary.We also appreciate your kind words about Santiago and César, and we will be sure to pass on your compliments to them. We are committed to providing the best possible experience for our guests and will work diligently to address the issues you mentioned.Once again, thank you for your feedback, and we hope you will consider giving us another opportunity to demonstrate the level of service we strive to provide.Best regards,Alexio PrietoJaya Machupicchu Boutique Hotel
par un voyageur
Publié le 30 juill. 2024 sur Hotels
par un voyageur
Excelente estadia
Publié le 29 juill. 2024 sur HotelsTive uma excelente estadia nesse hotel, o quarto é espaçoso e a cama confortável, a equipe é maravilhosa, atenciosa e prestativa. O café da manhã é sensacional. Tudo funciona bem e com padrão de excelência.
