Note fondée sur 415 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Andrea, Lanai Reception, Gestion de l’hôtel
Wow! thank you Danielle for the perfect 10/10 score.We're so happy that we ticked all the boxes for you and we look forward to seeing you again in the future.Kind regards
par un voyageur
Publié le 21 oct. 2024 sur Expedia
We’ve stayed at this property before. Again didn’t disappoint. Close to Caneland and the blue lagoon. Underground parking. The rooms are always clean neat and tidy.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Andrea, Lanai Reception, Gestion de l’hôtel
Hi Meghan,Thank you so much for leaving us a top marks review. We're so happy that you were happy with your stay again and that we continue to deliver quality and comfort for you. We agree that our convenient location makes staying at Lanai that much better.We are looking forward to welcoming back again in the future.Kind Regards
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Good location and room is nice. Master bedroom should have bigger bed and parking a bit hard as driveway is small.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Andrea, Lanai Reception, Gestion de l’hôtel
Hi Mai,Thank you for taking the time to leave a response. We are happy to see that you enjoyed your stay in our executive apartment but sad that the queen size bed was not adequate for your needs. We understand how important a good nights sleep is.We do have apartments with king beds, we suggest adding a 'special request' note to your future bookings as we aim to offer our guests the highest level of comfort for their stay.The parking bays are somewhat tight, as is the case with all apartment buildings unfortunately. I hope you were able to make use of the more spacious, above ground parking instead.Kind Regards
par un voyageur
Publié le 26 sept. 2024 sur Wotif
I checked in late and stayed overnight, have to leave very early in the morning so I don't really have much to say however, I am very happy with the apartment regarding it's cleanliness and tidiness and quite roomy.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Andrea, Lanai Reception, Gestion de l’hôtel
Hi.Thank you for taking the time to leave such a great review. We're so glad to see that everything was comfortable for your needs. Hopefully next time you can stay with a little longer, enjoy the sunset views from your balcony and spend a little time relaxing by the pool.
par un voyageur
Publié le 10 sept. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Andrea, Lanai Reception, Gestion de l’hôtel
Thank you for your review, Nancy.We certainly appreciate all feedback as this helps us improve our services.We hope you enjoyed your stay with us and will come again soon.Kind regards
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Andrea, Lanai Reception, Gestion de l’hôtel
Hi Sammy,Thank you so much for the 4/5 score. We're pleased to see that you enjoyed your stay with us. We you took full advantage of our central location and managed to soak up the beautiful views of the Pioneer River from your balcony.Please reach out and let us know how we make make that a perfect 5/5 :)Kind regards
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Andrea, Lanai Reception, Gestion de l’hôtel
Hi Christine,Thank you for giving us the perfect 10 :) We are so happy to see that you loved your stay with us and we hope to see you back again soon.Kind regards
par un voyageur
Publié le 31 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Andrea, Lanai Reception, Gestion de l’hôtel
Hi Penny.Thank you for taking the time to leave us a review. It's important for us to know where we fall short of our guest expectations and would love to know how we can improve. Please email us and let us know how we can achieve a 5/5 review.Kind regards
par un voyageur
Publié le 20 août 2024 sur Wotif
The apartment was perfect and so were the views of the river. Will definitely stay here again. Loved every minute of my stay
Commentaires de Gestion de l’hôtel
23 août 2024 par Andrea, Lanai Reception, Gestion de l’hôtel
Hi Deborah,Thanks so much for a wonderful review. We're so happy that you enjoyed your stay with us and enjoyed taking in those stunning river views from your balcony.We'd love to welcome you back again in the future :)Kindest regards,
par un voyageur
Location Location Location
Publié le 20 août 2024 sur HotelsHotel was clean however location was very noisy
Commentaires de Gestion de l’hôtel
23 août 2024 par Andrea, Lanai Reception, Gestion de l’hôtel
Hi Scott,Thank you for taking the time to leave a review, we're sorry to hear that you found the location noisy, please let me assure you that this is not typical for this area.Please do email or call us to discuss the noise complaint further as it's something we take very seriously and would like to resolve.Kind regards
