Note fondée sur 575 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Brisbane
Publié le 27 juill. 2019 sur Expedia
Hotel situé proche du Queens parc, parfait pour un jogging matinal, mais excentré du centre ville de Mackay (prononcer Mac Caille) pour le moindre restaurant. Le petit déjeuner buffet est à 10 AUD, et il faudra débourser un peu plus pour l'améliorer. Par contre le personnel aimable saura vous renseigner.
Commentaires de Gestion de l’hôtel
28 juill. 2019 par Regards Scott, Gestion de l’hôtel
Hello Jeff, Thank you for your feedback. We look forward to your next visit. Regards
par un voyageur
Publié le 2 juin 2019 sur Expedia
Accueil et tranquillité. Stationnement facile, proche de la mer et petit marché public.
Commentaires de Gestion de l’hôtel
20 juin 2019 par Tom- Guest Relations Manager , Gestion de l’hôtel
Thank you for your positive review
par un voyageur
Publié le 8 mars 2019 sur Hotels
Rénové, propre, bien équipé mais manque le grille pain pour le déjeuner.
Commentaires de Gestion de l’hôtel
13 mars 2019 par Administration , Gestion de l’hôtel
Thank you for your review we are pleased you enjoyed your stay here at Mackay Oceanside Central Hotel. We do apologise for the rooms not being equipped with a toaster, unfortunately it is a Fire Safety Restriction.
par un voyageur
Publié le 4 août 2024 sur Expedia
Chloe at reception and the cleaning staff were very professional and helpful.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services, Gestion de l’hôtel
Dear John,Thank you for your kind words about Chloe and the cleaning staff. We're delighted to hear that they made your stay at Mackay Oceanside Central Hotel so enjoyable.Your satisfaction is important to us, and we hope to welcome you back again soon.Kind regards,Guest ServicesMackay Oceanside Central Hotel
par un voyageur
Publié le 29 juill. 2024 sur Wotif
I wanted to bring to your attention as spending nearly $600 dollars on accommodation I was expecting a bit more than what we received, when arriving to check in no run down was provided about the amenities instead the receptionist just provided myself with a piece of paper with limited details and my room key and went back to their phone call, I would’ve liked to have received more information about the dining details and that room service is provided however, it had to be done at reception which defeats the purpose in my opinion. The room was not clean and stunk of mildew, the glass on the balcony was filthy, the bathroom had visible water damage the bathroom door could not be shut and the shower had residue and mould all over it and was not cleaned properly, It was also to my understanding the room would be cleaned each day and it wasn’t, I can see the only one day someone had entered our room and only changed the towels and we did have a dirty bowl sitting on the bench I could see it had been accidentally dropped but put back and the remaining sauce that was in the bowl was spilt on the floor and left there the whole day until we returned that evening. I also found it concerning that all the dirty and ‘clean linen and towels’ were sitting out in the open air in the car park exposed to the elements for days and The tv remote needs replacing as it barely worked.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Theresa,Thank you for sharing your feedback about your recent stay. We understand your disappointment and apologise for the issues you experienced.We’re sorry the information provided at check-in wasn’t sufficient. We’ll address this with our reception team. We also apologise for the cleanliness issues in your room, the lack of daily servicing, and the condition of the linen. This is certainly not the standard we aim for and we'll investigate this matter thoroughly.We appreciate you bringing these issues to our attention and will use your feedback to improve our service.We hope you'll give us another chance to provide you with a better experience in the future.Kind regardsGuest ServicesMackay Oceanside Central Hotel
par un voyageur
Publié le 26 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Michelle,Thank you for sharing your feedback. It's good that some aspects of your stay were satisfactory. If there are specific areas where we can improve, please let us know so we can work on making your next stay more enjoyable.Travel safely to your next destination, and we hope to welcome you back again.Kind regards,Guest ServicesMackay Oceanside Central Hotel
par un voyageur
Publié le 26 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services, Gestion de l’hôtel
Dear Josh,Thank you for sharing your feedback! We're delighted that you had a great stay with us.Travel safely to your next destination, and we hope to welcome you back soon.Kind regards,Guest ServicesMackay Oceanside Central Hotel
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Good in pictures but actually dated. You notice in room that walls/lamps etc is old and need renew. Bed was comfy!!!
Also included room with door that is locked with other room is weird because you can hear other room tv and stuff. Just give the room with middle door to familys.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Theresa,Thank you for sharing your feedback about your recent stay. We understand your disappointment and apologise for the issues you experienced.We’re sorry the information provided at check-in wasn’t sufficient. We’ll address this with our reception team. We also apologise for the cleanliness issues in your room, the lack of daily servicing, and the condition of the linen. This is certainly not the standard we aim for and we'll investigate this matter thoroughly.We appreciate you bringing these issues to our attention and will use your feedback to improve our service.We hope you'll give us another chance to provide you with a better experience in the future.Kind regardsGuest ServicesMackay Oceanside Central Hotel
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Jessica,Thank you for sharing your feedback and for the great rating! We're pleased that you had a positive experience overall. If there are any specific areas where we can improve to make your next stay even better, please let us know.Travel safely to your next destination, and we hope to welcome you back soon.Kind regards,Guest ServicesMackay Oceanside Central Hotel
par un voyageur
Publié le 12 juill. 2024 sur Wotif
A lovely place. Quiet and very tidy.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear John,Thank you for your wonderful review! It's great you found our place lovely, quiet, and very tidy.We look forward to welcoming you back for another peaceful stay.Kind regards, Guest Services, Mackay Oceanside Central Hotel
