Note fondée sur 580 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Brisbane
Publié le 27 juill. 2019 sur Expedia
Hotel situé proche du Queens parc, parfait pour un jogging matinal, mais excentré du centre ville de Mackay (prononcer Mac Caille) pour le moindre restaurant. Le petit déjeuner buffet est à 10 AUD, et il faudra débourser un peu plus pour l'améliorer. Par contre le personnel aimable saura vous renseigner.
Commentaires de Gestion de l’hôtel
28 juill. 2019 par Regards Scott, Gestion de l’hôtel
Hello Jeff, Thank you for your feedback. We look forward to your next visit. Regards
par un voyageur
Publié le 2 juin 2019 sur Expedia
Accueil et tranquillité. Stationnement facile, proche de la mer et petit marché public.
Commentaires de Gestion de l’hôtel
20 juin 2019 par Tom- Guest Relations Manager , Gestion de l’hôtel
Thank you for your positive review
par un voyageur
Publié le 8 mars 2019 sur Hotels
Rénové, propre, bien équipé mais manque le grille pain pour le déjeuner.
Commentaires de Gestion de l’hôtel
13 mars 2019 par Administration , Gestion de l’hôtel
Thank you for your review we are pleased you enjoyed your stay here at Mackay Oceanside Central Hotel. We do apologise for the rooms not being equipped with a toaster, unfortunately it is a Fire Safety Restriction.
par un voyageur
Publié le 20 août 2024 sur Expedia
Our room was comfortable & contained everything we needed. It was good to have on-site dinner & breakfast available. The MAJOR BONUS for us was the EV charging available on-site (currently free for customers & suitable for non-tesla EVs) - very much appreciated. We would definitely stay here again.😊
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Services, Gestion de l’hôtel
Dear Fe,Thank you for your wonderful review! I’m delighted that you found your room comfortable and appreciated the on-site dining and EV charging facilities. It’s great to know these features added value to your stay.We look forward to welcoming you back!Kind regards, Guest Services Mackay Oceanside Central Hotel
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services, Gestion de l’hôtel
Dear John,Wow! Thank you for the perfect 10 out of 10 rating for Mackay Oceanside Central Hotel! We're so pleased you had an exceptional stay.Your review definitely brightens our day. If you're ever back in Mackay, we'd love to welcome you back.Travel safely!Kind regards,Guest ServicesMackay Oceanside Central Hotel
par un voyageur
Publié le 10 août 2024 sur Wotif
I very much enjoyed my stay. The staff were amazing, very friendly and very helpful. The food was great too, and service with a smile. Nice room, quiet with a little garden attached to the room overlooking the mangroves. I would definitely stay again. Thank you 😊
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Services, Gestion de l’hôtel
Dear Chantel,Thank you for your lovely review and for choosing to stay with us at Mackay Oceanside Central Hotel.We're thrilled you enjoyed your stay and loved the friendly service. It's fantastic that you found the food delicious and the room peaceful. We hope to welcome you back again soon.Kind regardsGuest ServicesMackay Oceanside Central Hotel
par un voyageur
Publié le 5 août 2024 sur Wotif
The room was well appointed however there were a few issues to mention:
1) The bathroom door handle came off and was not installed properly (Poor quality workmanship).
2) The TV remote was not working properly, and I could not lower the volume (no physical button on the TV either) and there was no way you can turn the TV off with the bright white screen staying on (you have to turn off the switch at the power point).
3) TV reception was horrible and all channels were freezing constantly.
4) The shower was very powerful and the spout sprays water outside the tub.
5) There is no room service on a Sunday. I asked for my room to be made up and the cleaning staff said no. They did give me a fresh set of towels.
6) The pictures on Wotif are deceiving. There are no push bikes to use nor is there a courtesy bus available. If you don't have your own car, then you will have to walk 30 minutes to the CBD or hire an e-scooter or Uber or Taxi.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services, Gestion de l’hôtel
Dear Mathew,Thank you for your feedback. We appreciate you taking the time to share your experience.We're sorry to hear about the issues you encountered during your stay. We take guest feedback very seriously and will investigate the problems you mentioned regarding the bathroom door, TV, shower, and room service.We apologize for any inconvenience caused by the inaccurate information on Wotif and will follow up with them to rectify the issue.We appreciate your business and hope to have the opportunity to welcome you back in the future.Kind regards,Guest ServicesMackay Oceanside Central Hotel
par un voyageur
Publié le 4 août 2024 sur Expedia
Chloe at reception and the cleaning staff were very professional and helpful.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services, Gestion de l’hôtel
Dear John,Thank you for your kind words about Chloe and the cleaning staff. We're delighted to hear that they made your stay at Mackay Oceanside Central Hotel so enjoyable.Your satisfaction is important to us, and we hope to welcome you back again soon.Kind regards,Guest ServicesMackay Oceanside Central Hotel
par un voyageur
Publié le 29 juill. 2024 sur Wotif
I wanted to bring to your attention as spending nearly $600 dollars on accommodation I was expecting a bit more than what we received, when arriving to check in no run down was provided about the amenities instead the receptionist just provided myself with a piece of paper with limited details and my room key and went back to their phone call, I would’ve liked to have received more information about the dining details and that room service is provided however, it had to be done at reception which defeats the purpose in my opinion. The room was not clean and stunk of mildew, the glass on the balcony was filthy, the bathroom had visible water damage the bathroom door could not be shut and the shower had residue and mould all over it and was not cleaned properly, It was also to my understanding the room would be cleaned each day and it wasn’t, I can see the only one day someone had entered our room and only changed the towels and we did have a dirty bowl sitting on the bench I could see it had been accidentally dropped but put back and the remaining sauce that was in the bowl was spilt on the floor and left there the whole day until we returned that evening. I also found it concerning that all the dirty and ‘clean linen and towels’ were sitting out in the open air in the car park exposed to the elements for days and The tv remote needs replacing as it barely worked.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Theresa,Thank you for sharing your feedback about your recent stay. We understand your disappointment and apologise for the issues you experienced.We’re sorry the information provided at check-in wasn’t sufficient. We’ll address this with our reception team. We also apologise for the cleanliness issues in your room, the lack of daily servicing, and the condition of the linen. This is certainly not the standard we aim for and we'll investigate this matter thoroughly.We appreciate you bringing these issues to our attention and will use your feedback to improve our service.We hope you'll give us another chance to provide you with a better experience in the future.Kind regardsGuest ServicesMackay Oceanside Central Hotel
par un voyageur
Publié le 26 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Michelle,Thank you for sharing your feedback. It's good that some aspects of your stay were satisfactory. If there are specific areas where we can improve, please let us know so we can work on making your next stay more enjoyable.Travel safely to your next destination, and we hope to welcome you back again.Kind regards,Guest ServicesMackay Oceanside Central Hotel
