Note fondée sur 414 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Clean and spacious
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Nicky & The Riviera Team, Gestion de l’hôtel
We are glad you enjoyed your stay with us.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Nicky & The Riviera Team, Gestion de l’hôtel
Thank you Guy, it was great having you stay with us & we hope to see you again soon.
par un voyageur
Comfy stay. Nice restaurants close by.
Publié le 28 juill. 2024 sur HotelsCommunication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Nicky & The Riviera Team, Gestion de l’hôtel
Hi Joanne, Thank you for your review. We do call when a guest may be arriving late as we require the credit card details to process the security bond as when booking via an agent we often do not receive your details.
par un voyageur
Will not stay again.
Publié le 15 juill. 2024 sur HotelsBooked a balcony room but was told i couldn't use c the balcony due to loose tiles. Doors were cable tied together but i did manage to open bedfoom door for some fresh air.
Carpets dirty and disgusting.
Mould on bedside lamp shades and blinds.
General lack of care and maintenance.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Nicky & The Riviera Team, Gestion de l’hôtel
Dear Michael, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. We would like to offer you a 25% discount off a night's stay when booking direct with us. Thank you for your valuable feedback, it will help us make changes for the better.
par un voyageur
Publié le 2 juin 2024 sur Wotif
Paying for parking in Mackay. Just milking people
Commentaires de Gestion de l’hôtel
3 juin 2024 par Nicky & The Riviera Team, Gestion de l’hôtel
Hi Dwayne, thanks for your review, we only charge 5.00 per night for onsite secured parking in the busy city of Mackay.
par un voyageur
Publié le 10 mai 2024 sur Wotif
Commentaires de Gestion de l’hôtel
3 juin 2024 par Nicky & The Riviera Team, Gestion de l’hôtel
Thanks James we're glad you enjoyed your stay.
par un voyageur
Riviera is the Best
Publié le 27 avr. 2024 sur HotelsThe best place to stay in Mackay
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Nicky & The Team at Riviera Mackay, Gestion de l’hôtel
Always happy to see you Allan. We look forward to seeing you again soon.
par un voyageur
Publié le 14 avr. 2024 sur Wotif
I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par The Riviera Team, Gestion de l’hôtel
Thank you David for your comments, I will forward to our housekeeping team. We are reviewing the smoking policy within our premises.
par un voyageur
Publié le 11 avr. 2024 sur Hotels
No daily servicing, cleanliness not to the standard expected for the review - bathrooms were very dirty / mouldy. Given the review we expected the facility to be in better condiction, walls had alot of damage, rooftop floor was not open, receptoin only manned Mon-Fri during work hours.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Nicky & The Riviera Team, Gestion de l’hôtel
Thank you Justin, To keep inline with Sustainability practices we service the self-contained apartments every 3rd weekday & your room was serviced on the Friday during your stay. We close the rooftop off in wet weather for guest safety. As our reception is open weekdays 9am to 5.30pm we also have an after hours service for late checkins. We hope to be back open on weekdays when more staff become available.
par un voyageur
Publié le 28 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 avr. 2024 par The Riviera Team, Gestion de l’hôtel
Thanks Keiko for your review we hope you return soon.
