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Rydges Mackay Suites

4.0 star property
4-star hotel perfect for exploring Mackay

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Photo gallery for Rydges Mackay Suites

Fridge, coffee/tea maker, electric kettle
Reception
Exterior
Fridge, coffee/tea maker, electric kettle
One Bedroom Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Room service

Explore the area

Map
9 Gregory Street, Mackay, QLD, 4740
  • Caneland Central
    ‪11 min walk‬
  • Harrup Park
    ‪2 min drive‬
  • Mackay Base Hospital
    ‪5 min drive‬
  • Mackay, QLD (MKY)
    ‪11 min drive‬

Room options

View all photos for Deluxe Spa Suite

Minibar, in-room safe, desk, blackout drapes

Deluxe Spa Suite

  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout drapes

Family Room

  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Twin Suite

One Bedroom Twin Suite

One Bedroom Twin Suite

  • 55 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

One Bedroom Suite

One Bedroom Suite

  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Two Bedroom Suite

Minibar, in-room safe, desk, blackout drapes

Deluxe Two Bedroom Suite

  • 87 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Studio King

Studio King

Studio King

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About the area

Mackay

City center stay.Your stay at this Mackay hotel places you within a 10-minute walk of Artspace Mackay and Jubilee Park. Mackay Enertainment and Convention Centre and Bluewater Lagoon are also within half a mile (1 km).

What's nearby

  • Mackay Enertainment and Convention Centre - 7 min walk - 0.6 km
  • Bluewater Lagoon - 10 min walk - 0.9 km
  • Caneland Central - 11 min walk - 0.9 km
  • Harrup Park - 2 min drive - 2.2 km
  • Mackay Base Hospital - 5 min drive - 3.7 km

Getting around

  • Mackay Station - 6 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • ‪The Grazing Goat Cafe - ‬3 min walk
  • ‪The Rabbit Hole - ‬1 min walk
  • ‪Palace Hotel - ‬5 min walk
  • ‪Noodle Paradise Mackay - ‬4 min walk
  • ‪Zambrero - ‬1 min walk

About this property

Rydges Mackay Suites

4-star hotel perfect for exploring Mackay
Rydges Mackay Suites offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 4 meeting rooms are available. The business-friendly Rydges Mackay Suites also features concierge services, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Mackay hotel.

  • 90 guestrooms or units
  • 7 levels
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Rydges Mackay Suites offers 90 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Mackay hotel provides complimentary wireless Internet access. Cable television is provided. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

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includes taxes & fees
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Property amenities

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: AUD 15 to 30 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.50 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 30 per person
  • Credit card charges are subject to a surcharge of 1.50 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grande Mackay Suites
Grande Suites Mackay
Mackay Grande
Rydges Mackay Suites Hotel
Mackay Grande Suites Hotel
Mackay Suites
Mackay Grande Hotel Mackay
Rydges Suites Hotel
Rydges Suites
Rydges Mackay Suites Hotel
Rydges Mackay Suites Mackay
Rydges Mackay Suites Hotel Mackay

Rydges Mackay Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 1000 reviews
Rating 8 - Good. 350 out of 1000 reviews
Rating 6 - Okay. 119 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness
Ok but a few issues
The room, bed, bathroom, parking were all ok however the aircon vent was filthy and looked like covered in mould. The old $100 deposit to be repaid in 5+ days is rediculous - should be refunded much more quickly.
Stayed 1 night in Jan 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an ok area. From our balcony, we could see graffiti on the building next to us. The room was nice & we really enjoyed our stay here, but the last 24 hours - they had a leak or something in the hallway & the area right outside our room smelled horrible like dead fish or something. Not sure what happened. All in all, we stayed 4 nights & we had a good time. The room was comfortable & was what we expected. Would recommend to anyone staying in this area, just note it’s not perfect.
Stayed 4 nights in Dec 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Kayleen

Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area with easy access to dining options
Stayed 1 night in Dec 2024

4/10 Poor

Warren

Stayed 1 night in Nov 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are not sound proof and very noisy from outside noise. Wasn’t hot weather but the air conditioning system was not getting cold enough
Stayed 2 nights in Oct 2024

6/10 Okay

Rocco, Melbourne

Stayed 2 nights in Oct 2024

8/10 Good

Glen

Stayed 1 night in Oct 2024

10/10 Excellent

Lenilton

Stayed 1 night in Sep 2024

10/10 Excellent

Mitchell, glenella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Giuseppe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Karlie

Stayed 3 nights in Sep 2024

6/10 Okay

Jodie

We were upgraded to a room with a disability shower which was not what I consider an upgrade to be.
Stayed 1 night in Sep 2024

10/10 Excellent

Annemaree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location staff were fantastic definitely stay again
Stayed 1 night in Sep 2024

10/10 Excellent

Barton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Great location close to pubs and clubs. Excellent room. Great breakfast too! Will Donnelly stay there again next time I'm in Mackay
Stayed 1 night in Sep 2024

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Sep 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rydges was great Breakfast meal at Moss on wood wasn’t nice. Staff were very unhelpful and meal order took over 1 hour. Walked out as we where over waiting.
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Stayed 1 night in Aug 2024

4/10 Poor

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The first night my son and I were woken up at least ten times. We gave up trying to sleep at 4am. People were just having fun but the coming and going all night was really frustrating. The second night we were kindly moved to a room away from the lifts. By 4am we were up again. The rooms had everything we needed and staff were lovely, but I certainly wouldn't recommend staying there on a weekend if sleep is something you need.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nathan

Stayed 1 night in Jun 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to an assortment of restaurants and bars
Stayed 3 nights in Jun 2024