Note fondée sur 980 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Kim Paterson, Gestion de l’hôtel
Dear Giuseppe, Thank you for taking your time to provide a rating for Rydges Mackay Suites. I am glad to hear you were satisfied with our facilities. Thank you again and we hope to welcome you back soon. Kind Regards, Kim Paterson - Sales & Marketing Manager.
par un voyageur
Publié le 5 oct. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kim Paterson, Gestion de l’hôtel
Dear KarlieThank you for taking the time to share your positive feedback. Your feedback is invaluable to us, and we greatly appreciate your support. We are glad to know that you had an amazing experience with us. We always strive to provide great service and satisfaction to our guests. We look forward to having you back with us!RegardsKim Paterson - Sales & Marketing Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
We were upgraded to a room with a disability shower which was not what I consider an upgrade to be.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Kim Paterson, Gestion de l’hôtel
Dear JodieThanks for taking the time to complete this review.The team did upgrade you to a much larger room with balcony, lounge and kitchenette. I am sorry they did not explain at the time, that the room had an accessible shower, thus giving you the option to stay with your booked room type.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experienceWe hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Rydges Mackay SuitesRegardsKim Paterson - Sales & Marketing Manager
par un voyageur
Publié le 19 sept. 2024 sur Wotif
Great location staff were fantastic definitely stay again
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Kim Paterson, Gestion de l’hôtel
Hi AnnemareeThank you so much for taking the time to post a review. We are so happy to hear that you had a great experience with us, and that our friendly staff were a particular highlight. We work hard to deliver great service to our guests, so your review is truly rewarding to hear. Please don't be a stranger, looking forward to having you again at Rydges Mackay Suites.Thanks again!Kim Paterson - Sales & Marketing Manager
par un voyageur
Great room
Publié le 16 sept. 2024 sur HotelsGreat location close to pubs and clubs. Excellent room. Great breakfast too! Will Donnelly stay there again next time I'm in Mackay
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kim Paterson, Gestion de l’hôtel
Dear BartonThank you for taking the time to share your positive feedback. Your feedback is invaluable to us, and we greatly appreciate your support. We are glad to know that you had an amazing experience with us. We always strive to provide great service and satisfaction to our guests. We look forward to having you back with us!RegardsKim Paterson - Sales & Marketing Manager
par un voyageur
Publié le 7 sept. 2024 sur Wotif
Great location
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Kim Paterson, Gestion de l’hôtel
Dear JulianThank you for taking the time to share your positive feedback. Your feedback is invaluable to us, and we greatly appreciate your support. We are glad to know that you had an amazing experience with us. We always strive to provide great service and satisfaction to our guests. We look forward to having you back with us!RegardsKim Paterson - Sales & Marketing Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
Rydges was great
Breakfast meal at Moss on wood wasn’t nice.
Staff were very unhelpful and meal order took over 1 hour.
Walked out as we where over waiting.
Commentaires de Gestion de l’hôtel
25 août 2024 par Kim Paterson, Gestion de l’hôtel
Dear AaronThank you for taking the time to tell us about your experience at Rydges Mackay Suites and Moss on Wood.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve the guest experience.We are glad to hear you enjoyed our hotel. We are sorry the breakfast experience was not as expected.This is not typical of our restaurant, and we are always looking for ways to improve our customer experience. We appreciate the feedback, and I have reviewed it with our team to foster improvements.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Rydges Mackay SuitesRegardsKim Paterson - Sales & Marketing Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Kim Paterson, Gestion de l’hôtel
Dear KarenThank you so much for taking the time to post a review. We are so happy to hear that you had a great experience with us. We work hard to deliver great service to our guests, so your review is truly rewarding to hear. Please don't be a stranger, looking forward to having you again at Rydges Mackay SuitesThanks again!Kim Paterson - Sales & Marketing Manager
par un voyageur
Publié le 12 août 2024 sur Wotif
The first night my son and I were woken up at least ten times. We gave up trying to sleep at 4am. People were just having fun but the coming and going all night was really frustrating. The second night we were kindly moved to a room away from the lifts. By 4am we were up again. The rooms had everything we needed and staff were lovely, but I certainly wouldn't recommend staying there on a weekend if sleep is something you need.
Commentaires de Gestion de l’hôtel
12 août 2024 par Kim Paterson, Gestion de l’hôtel
Dear AmandaDear xxxxThank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you experienced and any inconvenience they may have caused.At Rydges Mackay Suites, we strive to provide a comfortable and enjoyable experience for all our guests, and we are truly sorry that we fell short during your stay. We value your feedback as it helps us improve our services and provide a better experience for our future guests. Thank you once again for bringing these matters to our attention. We hope to that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Rydges Mackay SuitesRegardsKim Paterson - Sales & Marketing Manager
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Kim Paterson, Gestion de l’hôtel
Dear Grant, Thank you for taking your time to provide a rating for Rydges Mackay Suites. I am glad to hear you enjoyed your stay. Thank you again and we hope to welcome you back soon. Kind regards, Kim Paterson - Sales & Marketing Manager.
