Note fondée sur 784 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Great location, friendly staff nice clean rooms
Commentaires de Gestion de l’hôtel
29 août 2024 par General Manager, Gestion de l’hôtel
Dear Carrie,Thank you for your feedback! We're glad you enjoyed our great location and well-kept rooms at Bicycle Street Inn & Suites and Waterfront Collection. Our friendly team looks forward to welcoming you back for another pleasant stay!
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Bicycle Street Inn & Suites Front Desk, Gestion de l’hôtel
Thank you for choosing Bicycle Street Inn & Suites and Waterfront Collection. We are glad you loved your stay. We look forward to welcoming you back again soon!
par un voyageur
Publié le 25 août 2024 sur Hotels
Large rooms with spacious bathroom that included everything you need. Right in the heart of downtown Mackinac Island!
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Thomas,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our comfortable, well-appointed accommodations hit the mark for you. Additionally, location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! It was truly a pleasure having you here, and we hope you return soon.
par un voyageur
Publié le 25 août 2024 sur Expedia
The veiws were absolutely amazing! The room was so gorgeous! Bed was comfortable and we really enjoyed the bottle of wine that was left as a thank you for staying. We will definitely be back next year.
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Brittany,Thank you for your lovely review! It's thrilling that you enjoyed our fantastic views and gorgeous room. We're glad the bottle of wine added to your experience, and we can't wait to welcome you back to Bicycle Street Inn & Suites and Waterfront Collection for another comfortable stay!
par un voyageur
Publié le 23 août 2024 sur Expedia
The property is split into three different buildings. The main building and across the street is the south and the north building. We were in the north building. There was no one at the front desk and quite frankly I don’t even think they had a desk. There are no soda, machines or snack machines in the building and no restaurants for the buildings. The rooms get cleaned after 12 noon which was an inconvenience as we left the room bright and early and came back around one and still not clean to rest a bit. we left a generous Tip the first day and the floors weren’t vacuumed. The other problem was the screen on the slider kept falling off. I’m not a big reviewer and I don’t like to complain but when you’re playing paying close to 500 a night you would expect a little bit more.
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Michael,Thank you for your feedback. We’re glad you shared your experience and sorry to hear about the service and maintenance issues. Our team strives for excellence and will address these concerns to improve our guests' comfort and convenience. We will also consider your observations regarding amenities such as vending machines. It was a pleasure having you stay with us, and we hope to have the opportunity to provide a better stay in the future.
par un voyageur
Fantastic room that’s worth the money.
Publié le 23 août 2024 sur HotelsMy wife and 2 kids (4 and 7) stayed at the Waterfront North building for two nights in one of the rooms facing the water. I think it was a deluxe or premium room. I have zero complaints. The checkin and checkout process was easy and a hotel employee helped make sure our luggage was properly placed on the ferry (and vice versa). It was great.
The room itself was clean, modern, comfortable, and very quiet. Great soundproofing, which is huge considering the room was right next to the ferry dock. The shower had great water pressure and the bathroom was really nice and had nice toiletries (shower gel, shampoo, etc.). It was fairly pricy, but absolutely worth the extra money. I’d stay here again.
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Thad,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. From our clean, comfortable, and well-appointed accommodations to our hospitable team, we strive to exceed expectations with every visit. Thank you for your glowing review and we look forward to your return!
par un voyageur
Publié le 22 août 2024 sur Expedia
Outstanding location! Very attentive and informative staff. Very clean and excellent room service.
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Jane,Thank you for your wonderful feedback! We're thrilled you enjoyed our outstanding location and well-appointed rooms. Our attentive team looks forward to welcoming you back to Bicycle Street Inn & Suites and Waterfront Collection for another exceptional stay!
par un voyageur
Publié le 20 août 2024 sur Expedia
I like how well the host was so helpful and understanding. Tops for cleaniness and well kept and stylish
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Dear Linda,Thank you for taking a moment to review your stay. It was a pleasure to learn you enjoyed your experience, especially highlighting our commitment to hospitality and cleanliness. We are the newest property in Downtown, and we are glad you appreciated it. Having you as a guest at Bicycle Street Inn & Suites and Waterfront Collection was a pleasure, and we look forward to welcoming you back.
par un voyageur
Publié le 20 août 2024 sur Expedia
We unfortunately did not get to stay here. We were called away for a family emergency. More unfortunately, the hotel does not permit cancellations closer than two weeks before the stay, so we were out the entire amount of our intended stay.
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Dear Nancy, We’re truly sorry to hear about your family emergency and understand how stressful such situations can be. We appreciate you bringing this to our attention and regret that you were unable to stay with us. Our cancellation policy is in place to manage bookings and availability, but we sympathize with your situation. If there is any way we can assist you or if you have any further concerns, please don’t hesitate to reach out to us offline. Thank you for your understanding, and we hope to have the opportunity to welcome you on another occasion under more favorable circumstances.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Bicycle Street Inn & Suites Front Desk, Gestion de l’hôtel
Carol Ann, thank you for choosing Bicycle Street Inn & Suites and Waterfront Collection. We are glad you loved your stay. We look forward to welcoming you back again soon!
