Note fondée sur 882 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de PORTLAND
Publié le 18 oct. 2024
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Leah A, Gestion de l’hôtel
Thank you for your 5-star review, Liz!
par un voyageur de CHICAGO
Publié le 24 août 2024 sur Expedia
With recent updates, Mission Point is still the place to stay, especially for families. Staff very helpful and friend
Commentaires de Gestion de l’hôtel
27 août 2024 par Leah A, Gestion de l’hôtel
Thank you, Mark, for your positive feedback! We’re thrilled to hear that you enjoyed your stay and found our recent updates and friendly staff to your liking. We hope to welcome you and your family back to Mission Point again soon!
par un voyageur
Publié le 22 août 2024 sur Hotels
Rooms are very very small. We had alot of noise the first night but they accomodated us and moved us to a much quieter room, which saved our stay. However, the new room was even smaller than the first, which was very small, and there wasn't even a chair for both of us to sit in at one time. For over $400 a night we expected a bit more room to move around in the room.
Commentaires de Gestion de l’hôtel
23 août 2024 par Leah A, Gestion de l’hôtel
Thank you for your feedback, Diane. We're glad our team was able to accommodate your request for a quieter room, but we regret that the room size didn't meet your expectations. If you decide to visit us again, please don't hesitate to reach out so we can help find a room that better suits your needs.
par un voyageur
Publié le 22 août 2024 sur Expedia
Nothing good. The room is dated, the hotel has nothing to wish for. I would never recommend or go back. We left early and they absolutely did not care
Commentaires de Gestion de l’hôtel
23 août 2024 par Leah A, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. We take all guest concerns seriously and would appreciate the opportunity to discuss your experience further. Please feel free to reach out to us directly by calling the resort and speaking with our Director of Operations, Taylor Maertz.
par un voyageur
Publié le 21 août 2024 sur Expedia
I specified we needed handicap room and a room close to facilities as we have 2 people in walkers. None of this was taken into consideration. They put us in a building that was the furthest on the property. Half way there we gave up and security came and brought wheelchairs to get them to the room. We were so far away from hotel restaurants that we had to go get food and bring it back to them so they could eat. No walk-in, handicap shower - as I was told we would have. It was a bathtub. When I complained about all of this to a “manager” on the phone, she said all she could do was provide a shower stool. When my uncle tried to take a shower, the broken, taped up shower head sprayed all over the bathroom floor and when he stepped out of tub, he slipped and fell - hitting his head and landing on his tailbone. I don’t know who is running this place but I would like some answers as to how this went so wrong when I tried to ensure my Aunt and Uncle’s safety.
Commentaires de Gestion de l’hôtel
26 août 2024 par Leah A, Gestion de l’hôtel
We sincerely apologize for the challenges you and your family encountered during your stay. Your feedback is incredibly important to us, and we've taken steps to address the concerns you raised. We regret that your specific requests were not properly met, and we understand the significant impact this had on your experience.Our team has connected with you throughout your stay, but we want to reiterate our concern about your uncle’s fall. Ensuring the safety and comfort of our guests is our top priority. If there’s anything further we can do or if you’d like to discuss this personally, please don't hesitate to reach out to Taylor Maertz, our Director of Operations by calling the Resort directly.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Leah A, Gestion de l’hôtel
Thank you for your review, Jennifer!
par un voyageur
Publié le 20 août 2024 sur Expedia
Staying at Mission Point Resort gave us a secluded feel staying on Mackinac Island yet it was so close to the heart of it all. Beautiful place with such charm.
Commentaires de Gestion de l’hôtel
22 août 2024 par Leah A, Gestion de l’hôtel
Thank you for sharing your experience, Patricia! We're delighted that you enjoyed the charm and tranquility of Mission Point Resort while still being close to all the island's attractions. We hope to welcome you back soon for another wonderful stay!
par un voyageur
Gorgeous grounds - basic rooms
Publié le 18 août 2024 sur HotelsFirst, I will say it was very clean and the grounds were beyond gorgeous. The bed was comfortable (which is important to me). The room left some to be desired as it was very basic. No chest of drawers to put clothes in, not enough outlets. One outlet couldn't take a phone charger because it was so close to the built in headboard there wasn't room which indicates a lack of attention to detail. The walls were thin, but it was mostly families so no late night parties. We definitely knew what was going on with our neighbors during the day though. The food at the main restaurant was mediocre at best. It's pretty obvious where they spend their money and where they don't. Considering this is a resort and the price, I wasn't super impressed.
Commentaires de Gestion de l’hôtel
22 août 2024 par Leah A, Gestion de l’hôtel
Caroline, thank you for sharing your experience with us. We're glad to hear that you enjoyed the cleanliness of our property, the beauty of the grounds, and the comfort of your bed. We appreciate your feedback regarding the room amenities and the dining experience as well.Your insights help us improve, and we'll certainly be looking into the details you mentioned to enhance our guests' stay.
par un voyageur
Publié le 15 août 2024 sur Expedia
Food was cold. Towells were cheap. Help was friendly and informative.
Commentaires de Gestion de l’hôtel
16 août 2024 par Leah A, Gestion de l’hôtel
Thank you for sharing your feedback, Thomas. We're happy to hear that our staff was able to assist you during your stay. Your comments will help us continue to improve the experience we offer our guests.
par un voyageur de Lamy
Publié le 14 août 2024 sur Expedia
Would go back
Commentaires de Gestion de l’hôtel
15 août 2024 par Leah A, Gestion de l’hôtel
Thank you for the 5-star review, Tiffany! We look forward to welcoming you back to Mission Point!
