Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
2,9 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
The room had a very musty smell. The toilet bowl was dirty.
It was late when we checked in, so we didn’t bother trying to move. You get what you paid for, was my husbands response.
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Dan,Thank you for your feedback. We're sorry to hear about the issues you encountered during your stay. We strive to ensure all our rooms are fresh and clean, and it's disappointing to hear that we fell short in your case. Please know that we are addressing these concerns with our housekeeping team to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 26 août 2024 sur Expedia
This was a good hotel, good experience for the price. Very close to downtown mackinaw.
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Andrea,Thank you for your kind review! We're delighted to hear that you found our hotel to be a great value and that you enjoyed our convenient location near downtown Mackinaw. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and we're pleased that we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kim,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 24 août 2024 sur Expedia
Older property but it was very clean. Staff were very friendly.
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Sharon,We appreciate your feedback on our clean property and friendly staff. Should you have any further comments or concerns, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.
par un voyageur
Publié le 22 août 2024 sur Expedia
The property was very dismal and unwelcoming. The housekeeping staff had left a mop and cleaning products along a ledge near our room that we had to pass by each time we left or returned to our room. They were still there the next morning. Beds had only a thin bed spread covering them and no additional blankets. We shared a bed and used the bedspread off of the other bed to keep us warm through the night.The breakfast wasn’t worth considering and the coffee tasted like instant. Very grim indeed.
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Pam,We apologize that your experience did not meet expectations. Guest feedback is important to us for future improvements. Your comments have been shared with the team for their awareness. Thank you for bringing this to our attention, and we hope you give us another chance to better serve you in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
The floor was very dirty and gritty in the room and the bathroom floor was disgusting. There was also long black hairs in the bath tub and on some towels.
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Mary,Thank you for sharing your feedback. We genuinely regret that your recent experience did not meet our standards. We take cleanliness very seriously and are disappointed to hear about the issues you encountered with the floors and towels. Please be assured that we will address these concerns with our housekeeping team to ensure a higher level of cleanliness moving forward. Your feedback is invaluable in helping us improve our services.
par un voyageur
Publié le 19 août 2024 sur Expedia
Room was big. Extra chairs in ours. That was nice. Large pool was great. A little cold on our first swim, but next day the water was warmer. No protein options for breakfast. Cereal, oatmeal, bagels and strong coffee. We enjoyed our stay.
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Craig,Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the spacious room and found the extra chairs and large pool to your liking. We're glad the pool temperature improved for your subsequent swim. We appreciate your comments regarding breakfast and will certainly take them into consideration as we strive to enhance our offerings. We're delighted that, overall, you had a pleasant stay with us.
par un voyageur
Meh
Publié le 18 août 2024 sur HotelsI won't stay here again. Tub was dirty and leaked, bed broke when my daughter (180 lbs) climbed, not jumped, in. Neighboring rooms were smoking outside and the smell leaked into the rooms. The indoor pool was absolutely cold and dirty. Nothing that the staff could do correct any of the issues because the issues were all because the property isn't upkept properly. Properly needs a couple $100k investment to make it worth the price again.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Stephen,Thank you for sharing your feedback. We regret that your experience did not meet your expectations and appreciate you bringing these concerns to our attention. We take cleanliness and maintenance very seriously, and your comments regarding the tub, bed, and pool will be reviewed with our team to ensure these issues are addressed. We understand how important a comfortable stay is and hope you will consider giving us another chance in the future to demonstrate our commitment to improving our services and facilities.
par un voyageur
Publié le 18 août 2024 sur Expedia
Lighting was too dim. The lights over the coffee did not work. Took a long time before we had hot water. Carpet definitely needed cleaning. Towels and bedding appeared clean.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Sue,Thank you for sharing your feedback with us. We regret that you found the lighting in your room to be insufficient and apologize for the inconvenience caused by the non-functional coffee area lights. Regarding the hot water delay and carpet cleanliness, we appreciate your comments as they help us identify areas for improvement. We're pleased to hear that you found the towels and bedding to be clean, and we are committed to addressing your concerns to enhance the overall guest experience.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Melissa,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
