Note fondée sur 964 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Average
Publié le 18 oct. 2024 sur HotelsThough in the provided amenity list hair dryer was in the list but we could not find it. Then planned to ask the service desk over phone, however, that was out of service. We visited the office in person which was uncomfortable asking for hair dryer and did not receive any cordial help. The shower nobs were very old and very difficult to manage hot and cold water balanced flow.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Marufa,We regret to hear about the inconveniences you encountered during your stay. Our team strives to provide prompt assistance to all guests, and we apologize for any difficulties you faced. Your feedback regarding the amenities and shower nobs will be shared with the appropriate departments for review. We appreciate you bringing these concerns to our attention and will address them accordingly.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
The room was clean but we didn't have bar soap. The housekeeper didn't come in and clean our room when we were out. We couldn't use the pool because it was too cold. I also didn't like that we couldn't leave our dog unattended in the room. The bathroom was too small to move around. I definitely won't be coming back to this motel. Also the woman at the front desk wasn't very friendly.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Ann-Denise,We're sorry to hear about your experience and appreciate your feedback. Our housekeeping policy ensures guest privacy during their stay. The pool temperature is regulated for safety reasons. Regarding pets, we have guidelines in place for the comfort of all guests. Your comments will be shared with the team for improvement. Thank you for your review.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Trouble with getting help with reservation change. Desk folks not very helpful.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Marilynn,Thank you for sharing your feedback regarding your recent experience with our reservation process. We understand that changes to reservations can sometimes be challenging, and we appreciate your patience as our team works to assist every guest to the best of their ability. Our front desk staff is trained to handle a variety of requests and concerns, and we strive to ensure that all guests receive the support they need. Your comments will be shared with our management team to enhance our services further, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Holly,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Morgan,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hello,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Good just what we needed
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Mike,Thank you for taking the time to share your feedback! We’re thrilled to hear that your stay was just what you needed. Our team works diligently to provide a comfortable and enjoyable experience for all our guests, and it’s always rewarding to know when we succeed. We hope to welcome you back in the future for another relaxing getaway!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Nothing
Stained floors urine stains on bed mold smells in room dirty tubetc
Replacement room was worse with brown stains on bed.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello tom, We regret to hear that your experience did not meet expectations. Rest assured we take all feedback seriously to improve our services for future guests. We encourage you to reach out to our management team directly to address your concerns further.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Bailey,We are very pleased to hear that you had a fantastic experience during your stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another enjoyable visit.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Desk service was helpful and accommodating. Wi-Fi would not connect in our room, so we were given another room. The rooms are dated, curtains did not close all the way, and the water in the tub would not shut off completely. But the room was clean and the breakfast was good.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Chris,Thank you for sharing your feedback with us. We're pleased to hear that our desk service was helpful and that you appreciated the cleanliness of your room and the quality of our breakfast. We understand your concerns regarding the Wi-Fi connectivity, dated room features, and the issues with the tub, and we are continuously working to enhance our facilities for the comfort of our guests. Your comments are valuable as they help us identify areas for improvement, and we hope to welcome you back in the future for an even better experience.
