Note fondée sur 753 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2019 sur Expedia
Bonne situation
Chambre sale (toile d araignée, drap taché)
Piscine extérieur inutilisable
Piscine intérieure en mauvais état
Commentaires de Gestion de l’hôtel
15 juill. 2019 par Karen, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Island Trip
Publié le 20 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
21 juin 2024 par Brandon, Gestion de l’hôtel
Thank you so much for your wonderful 10-star rating! Hi, William. We are thrilled to hear that you had a great experience at the Great Lakes Inn in Mackinaw City. Your kind words mean a lot to us and motivate our team to keep providing excellent service. We hope to welcome you back soon!
par un voyageur
Hotel is a dump!
Publié le 18 juin 2024 sur HotelsThis hotel was one of the worst places we have ever stayed!! Our room smelled like a closed up, musty basement. Felt dirty! One of the queen beds was broken. The Internet was horrible!! Shower was horrible! Wouldn't drain and the shower head was made for very ,very short people.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Manager, Gestion de l’hôtel
Hello Susan, We are sorry to hear about your experience at our hotel. We appreciate your feedback and will share your comments with our team for review. If you have any further concerns, please don't hesitate to get in touch with our management team directly. Thank you for bringing this to our attention.
par un voyageur
Very Good Service
Publié le 17 juin 2024 sur HotelsRooms are good and service is excellent.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are pleased to hear that you found our rooms to your satisfaction and enjoyed our excellent service. Your feedback is greatly appreciated and we hope you had an overall pleasant stay with us.
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Manager, Gestion de l’hôtel
Hello Jeffrey, We apologize for any inconvenience you may have experienced during your stay. Please feel free to contact us directly to discuss any specific issues you encountered so we can address them accordingly.
par un voyageur
Publié le 16 juin 2024 sur Expedia
Itwas peaceful. The pool coulld of been head. Hotub was nott working. He breakfast was amazing.
Commentaires de Gestion de l’hôtel
16 juin 2024 par Brandon, Gestion de l’hôtel
Thank you so much for your glowing 5-star review of your recent stay at Great Lakes Inn in Mackinaw City! We're delighted to hear that you found your stay peaceful and enjoyed our amazing breakfast offerings. We apologize for any inconvenience caused by the pool not being heated and the hot tub being out of service during your visit. Your feedback is incredibly valuable to us, and we will address these issues promptly to ensure they are resolved for our future guests. We're grateful for your kind words and look forward to welcoming you back for another relaxing stay in the future. Please don't hesitate to reach out if there's anything more we can do to make your next visit even more enjoyable.
par un voyageur
Publié le 15 juin 2024 sur Expedia
Very friendly staff that makes you feel welcomed. Very fast service and easy to talk to.
Commentaires de Gestion de l’hôtel
15 juin 2024 par Brandon, Gestion de l’hôtel
Hi, Chesseran. Thank you so much for your wonderful review and perfect rating! We're delighted to hear that you had a great experience with our friendly staff. Ensuring our guests feel welcomed and providing efficient service is our top priority, so it's fantastic to know we met your expectations. We look forward to welcoming you back for another enjoyable stay at Great Lakes Inn. Safe travels!
par un voyageur
Publié le 14 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juin 2024 par Brandon, Gestion de l’hôtel
Hi, Carolelynn. Thank you for taking the time to rate us 5 out of 5 stars! We truly appreciate your positive feedback and are delighted that you had a great experience with us at Great Lakes Inn. We look forward to welcoming you back again soon!
par un voyageur
Run down
Publié le 10 juin 2024 sur HotelsRoom was a little run down. Refrigerator didnt work, bathroom exhaust fan shook the whole room, towels were about worn out, had to go a couple miles up the road for the continental breakfast, But the staff were extremely friendly.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Manager, Gestion de l’hôtel
Hello Michael,We appreciate your feedback and apologize for the inconveniences you encountered during your stay. Our team always strives to provide exceptional service to all guests. Your comments will be shared with the relevant departments for improvement. Thank you for recognizing the friendliness of our staff.
par un voyageur
Publié le 9 juin 2024 sur Expedia
Bathroom tub/ shower was very dirty. Mentioned it at check out and all that was said was I'm sorry. I thought a discount should of been offered. It was bad to where i had to put a towel at the bottom of the tub to take a shower.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Manager, Gestion de l’hôtel
Hello Dawn, We appreciate you bringing this to our attention and apologize for any inconvenience caused. Guest feedback is valuable for our improvement. We recommend reaching out to our management team directly to address this matter further. Thank you for choosing to stay with us.
