Note fondée sur 828 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2019 sur Expedia
Bonne situation
Chambre sale (toile d araignée, drap taché)
Piscine extérieur inutilisable
Piscine intérieure en mauvais état
Commentaires de Gestion de l’hôtel
15 juill. 2019 par Karen, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Samantha, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
par un voyageur de Shelbyville
Publié le 30 sept. 2024 sur Expedia
Close to ferry and all the shops and restaurants. Good location
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kimberly, We are pleased to hear that you found our hotel's location convenient for exploring the area's amenities. Thank you for your positive feedback. Your satisfaction is important to us, and we hope to welcome you back in the future.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Do not stay at this hotel. There were black widow nests in the room and dead bugs. I’ve tried to get a refund but have been ignored by management. It was uninhabitable and a health concern.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello Teal, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
It’s hard to write a review , as when we arrived to the property .. it was closed . They sent us to a different hotel . Was bummed that the new place didn’t have a hot tub . Pool was very dirty . I guess you get what you pay for so I wasn’t that disappointed.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello Christin,We're sorry to hear about your experience. We recommend reaching out to our management team directly to discuss any concerns you may have regarding your recent stay. Your feedback is important to us as we strive to improve our services for all guests.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Chris,We are thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Quiet clean. Pleasant stay. Reasonable price.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Eugene,We are delighted to hear that you had a quiet and pleasant stay with us at a reasonable price. Your satisfaction is our priority. Please feel free to reach out to our management team directly for any further feedback you may have. We appreciate your valuable feedback.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Reservation was for Great Lakes was told to go to another motel. Got to room no microwave as was listed on part of room I reserved plus had no hot tub as was listed was switched to a upgraded room which had microwave Couldn’t use shower because handle was broke
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Paul,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable for us to enhance our services. We appreciate your understanding and hope for another opportunity to host you in the future.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Andre,We appreciate you choosing to stay with us. We hope you had a pleasant experience overall. If there is anything we can improve upon, please don't hesitate to reach out to us directly. We value your input and strive to make every guest's stay exceptional.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Warm water..not hot. Breakfast was at another motel down the road. Juice machine was not working. Milk and yogurt fridge was not even cool. Room was clean. Ac worked well. I got what I paid for but won't go back .
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Bob,We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will address the issues mentioned to ensure a better experience for our future guests. Thank you for sharing your thoughts with us.
