Note fondée sur 474 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Last Minute Change of Plans
Publié le 6 oct. 2024 sur HotelsThe original hotel had plumbing issues, so we were sent to another hotel. The check in at the new hotel was seamless and thr lady at the desk was super friendly.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hello,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the plumbing issues at the original hotel. We are glad to hear that your check-in at the new hotel was seamless and that our front desk staff provided friendly service; we pride ourselves on delivering exceptional hospitality. We appreciate your understanding during this unexpected situation and hope you enjoyed your stay with us overall.
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Manager, Gestion de l’hôtel
Hello JUDY,We are happy you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back in the future!
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Nice clean rooms, staff was friendly.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Mandy,We are pleased to hear that you found our rooms clean and our staff friendly during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Roman,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hello,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Aman,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 24 sept. 2024
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Hendricus,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Great place to stay, clean and short walk to the park. Staff was very friendly
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Andrew,We are delighted to hear that you enjoyed your stay with us and found our location convenient. Our team works hard to provide excellent service to all our guests. Should you have any future concerns or feedback, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Knights Inn Mackinaw City
Mackinaw City, Michigan, United States of America still has not refund $147 to my sister as room was cancelled due to they moved my sister to difference hotel.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Victoria,Thank you for sharing your concerns regarding your sister’s reservation. Please note that when rooms are relocated to a different hotel, it's typically handled in line with the terms and conditions agreed upon at the time of booking. We always aim to ensure guests are accommodated comfortably, and these adjustments are made with care. If there are any remaining questions regarding the charges, we recommend contacting the hotel directly to review the booking details. We appreciate your understanding and are here to assist in clarifying any further concerns.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Odd odor, not much of amenities. Beds seemed clean and were comfortable. Not a bad place just to hang your hat overnight. The biggest irritation was that people parked in front of our door which affected ease of loading and unloading. Perhaps designate the parking spots with room numbers.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Dawn,Thank you for sharing your feedback. We're pleased to hear that you found the beds clean and comfortable, and we appreciate your understanding regarding the overall experience. We apologize for the inconvenience caused by the odor and parking situation; your comments are valuable and will be reviewed as we continually seek to improve our services. Your suggestion about designating parking spots is appreciated, and we will consider it as we look for ways to enhance our guests' convenience. Thank you for choosing to stay with us.
