Note fondée sur 754 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 nov. 2024
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Michelle Lassiter, Gestion de l’hôtel
I am so sorry that you did not enjoy your stay with us. Our goal is to always provide excellent service in a clean and comfortable room. I hope that you will give us another opportunity in the future when you are in the Macon area.
par un voyageur de MONTAGUE
Publié le 6 nov. 2024
Roxie is a gem. The rooms are a little small but it’s very very clean.
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Michelle Lassiter, Gestion de l’hôtel
Thank you for your feedback! We’re delighted to hear that Roxie made your stay special—she truly is a gem! We're glad you enjoyed the cleanliness of our rooms, even if they felt a bit cozy. We hope to welcome you back for another comfortable stay soon!
par un voyageur
Publié le 27 oct. 2024
Shonna was so sweet and very accommodating at check-in. She is definitely an asset to this hotel. Wish this was my experience at all hotels!
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Michelle Lassiter, Gestion de l’hôtel
Thank you for your kind words! We're delighted to hear that Shonna made such a positive impression on your stay. We agree—she’s truly an asset to our team! We’ll make sure to share your feedback with her. We strive to provide this level of care to every guest, and it’s wonderful to know we made your check-in memorable. We look forward to welcoming you back for more exceptional stays!
par un voyageur
Publié le 26 oct. 2024
Clean, quiet, and comfortable. I would stay again!
par un voyageur
Publié le 30 août 2024 sur Hotels
My stay was great as always. The hotel was nice, comfortable and clean and the front desk staff was very kind!
Commentaires de Gestion de l’hôtel
31 août 2024 par avid staff, Gestion de l’hôtel
Thank you for the stay at Avid MaconGa. You feedback Was awesome and thank you for letting us know on how your stay was.We appreciated the stay and hope to see you again. Thank you, Cynthia Vogel Avid Macon,ga
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par avid staff, Gestion de l’hôtel
Thank you for the stay at Avid MaconGa. You feedback Was awesome and thank you for letting us know on how your stay was.We appreciated the stay and hope to see you again. Thank you, Cynthia Vogel Avid Macon,ga
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Michelle Lassiter, Gestion de l’hôtel
Thank you so much for your perfect 10 out of 10 rating! We're thrilled to hear that you had such a positive experience with us. Your kind words mean a lot to our team, and we're so glad we could make your stay enjoyable.We look forward to welcoming you back the next time you're in town!
par un voyageur
Publié le 27 août 2024 sur Expedia
AVID- The staff at this hotel that checked me in charged my card FOUR times without my consent - totaling near $500!!! She did not know what she was doing. Every time I went to my room she had charged my card. I went to the front desk to get the charges removed and somehow - she charged me yet again. The next morning, I went to get the charges straight - they gave me a letter to take to my bank to remove (not all - but just some of) the charges. So now in a strange city - I am to find a bank - making it even more inconvenient. For my 2-night stay - I paid $500. Which they said some would fall off in 5-7 biz days. Still waiting for my refund. I was never compensated for my inconvenience from Manager April. Never did I receive a phone call. I will NEVER stay here again. Do not give these ppl your card. You will be sorry. And the breakfast is TERRIBLE. Not worth the trouble. Very disappointing stay. :(
Commentaires de Gestion de l’hôtel
28 août 2024 par Michelle Lassiter, Gestion de l’hôtel
Thank you for taking the time to share your experience, though I am deeply sorry to hear about the issues you encountered during your stay. This is certainly not the level of service we strive to provide, and I sincerely apologize for the frustration and inconvenience this has caused you.The multiple charges on your card and the difficulties in getting them resolved are unacceptable, and I regret that this situation was not handled appropriately from the start. I understand how stressful it must be to deal with this, especially when you're away from home.Please know that I am personally looking into this matter to ensure that any outstanding charges are corrected immediately. I will also follow up with our team to address the errors that occurred and to improve our processes so that this does not happen again to any of our guests.Regarding the inconvenience caused, including the trouble with the refund process and the breakfast quality, I am truly sorry. We aim to make our guests feel welcome and comfortable, and it's clear we fell short in your case. I would like to offer you a gesture of goodwill to make up for the distress this has caused.Please reach out to me directly and I will ensure that this matter is resolved to your satisfaction as quickly as possible.Again, I apologize for your disappointing experience, and I hope we can regain your trust in the future.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par avid staff, Gestion de l’hôtel
Thank you for the stay at Avid MaconGa. You feedback Was awesome and thank you for letting us know on how your stay was.We appreciated the stay and hope to see you again. Thank you, Cynthia Vogel Avid Macon,ga
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par avid staff, Gestion de l’hôtel
Thank you for the stay at Avid MaconGa. You feedback Was awesome and thank you for letting us know on how your stay was.We appreciated the stay and hope to see you again. Thank you, Cynthia Vogel Avid Macon,ga
