Note fondée sur 150 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Quantisha,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Good location
Publié le 20 juin 2024 sur Hotelsnice staff, very clean rooms, great breakfast , a lot of eateries close for dinner , close to interstate
Commentaires de Gestion de l’hôtel
21 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Carol,Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you found our staff to be nice, the rooms very clean, and the breakfast great. It’s also fantastic to know that you appreciated the convenience of having many eateries close by for dinner, as well as our proximity to the interstate. Your positive comments about these aspects are greatly appreciated. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
par un voyageur
Terrible customer service from desk staff
Publié le 17 juin 2024 sur HotelsMy family of 5 booked this while traveling, the hotel room was fine. However, when we arrived at 2:30 a.m. we had to stand and wait at the front desk for nearly an hour before we could check in and get door keys. There was no one to be found in the building. Both myself, and my husband checked everywhere, even in the employee lounge/office areas. This was extremely frustrating due to the fact that we had an infant and two other small children who desperately wanted to go to sleep in a bed, and were crying. We even attempted to call the hotel multiple times while standing in the lobby, with no response each time. Another guest also came in to check in, and had to wait also. We paid $172 for one night, and we will not be returning due to the lack of service from the staff.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Melissa,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Sheri,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
A good night sleep
Publié le 15 juin 2024 sur HotelsClean comfortable bed
Commentaires de Gestion de l’hôtel
16 juin 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Christopher,We appreciate your feedback and are pleased to hear you found our beds clean and comfortable during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we strive to ensure all our guests experience a comfortable environment. We regret any inconvenience you may have encountered otherwise and encourage you to reach out to our front desk team directly with any specific concerns you have, as we are always looking for ways to improve our services. Thank you once again for choosing to stay with us.
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Christine,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 11 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Felicia,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 8 juin 2024 sur Hotels
Place was nice. Food was horrible
Commentaires de Gestion de l’hôtel
9 juin 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Andrea,We appreciate your positive rating and are glad to hear that you found our hotel to be a pleasant place to stay. While we're pleased that you enjoyed the ambiance, we're disappointed to learn that the food did not meet your expectations. We take all feedback seriously and will certainly look into ways to improve our culinary offerings for future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 6 juin 2024 sur Expedia
Convenient to highway. Very clean
Commentaires de Gestion de l’hôtel
7 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Linda,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel very clean and conveniently located near the highway. Our team works diligently to maintain a high standard of cleanliness and provide a comfortable environment for our guests, and we're glad that our efforts met your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 5 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hello Guest,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
