Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Lone! Thank you for your feedback and for giving us a 6 out of 10 rating. We’re sorry to hear that your experience wasn’t as positive as we strive to provide. Your insights are valuable and will help us address the areas where we can improve.We appreciate you staying with us and hope to have the opportunity to offer a more satisfying experience in the future.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Salim! We appreciate you taking the time to leave a 6 out of 10 rating. While we’re pleased that certain aspects of your stay met your expectations, we understand that there’s more we can do to enhance your experience. Your feedback is essential in guiding our efforts to improve.Thank you for choosing to stay with us, and we hope to have the chance to make your next visit a more positive one.
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Emma! Thank you for your 4-star rating! We're glad to hear you had a good experience. Your feedback is appreciated, and we look forward to welcoming you back for an even better stay next time.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
I was quiet and clean
Commentaires de Gestion de l’hôtel
1 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Charles! Thank you for your 5-star review! We're delighted to hear you enjoyed a quiet and clean stay with us. We hope to welcome you back soon!
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Taaj! Thank you so much for your perfect 10 out of 10 rating! We are thrilled to hear that you had an exceptional experience during your stay. Your positive feedback is incredibly rewarding and motivates our team to continue providing outstanding service.We can't wait to welcome you back for another memorable stay. If there's anything specific that you'd like for your next visit, please let us know!
par un voyageur
Publié le 20 juill. 2024 sur Expedia
There were bugs in my room. I told them about it and they said that they had just sprayed two days earlier. So that was to be expected
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Brenda! We apologize for the inconvenience you experienced with bugs in your room. This is certainly not the experience we want for our guests. It’s concerning to hear that the issue wasn’t addressed more effectively after your report. We appreciate you bringing this to our attention, and we will use your feedback to improve our pest control procedures. Thank you for letting us know, and we hope you'll consider staying with us again in the future.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Steven! Thank you for the perfect score! We're delighted that you enjoyed your stay and found everything to your satisfaction. Your compliments are a great reward for our team. We hope to have the pleasure of welcoming you back for another memorable visit!
par un voyageur
Publié le 15 juill. 2024 sur Expedia
I filled out a pre-check-in online and it was for nothing. When I checked in I had to fill out the same paperwork, I had already done previously at the check-in area. What is the point of the pre-check-in!¿!? The door to the room needs to be updated. Light can be seen peaking through (around the frame). And the peephole was distorted as you looked through it.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi William! Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the pre-check-in process and the issues with the room door and peephole. It's frustrating to have to fill out paperwork twice, and we will review our check-in procedures to improve efficiency. Your comments about the door needing updates and the distorted peephole are noted, and we will address these maintenance concerns promptly. We appreciate your input and hope to provide you with a better experience during your next stay.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Neelkamal,Thank you for your 4-star rating! We're glad to hear you had a good experience. Your feedback is valuable to us, and we'll use it to strive for an even better stay next time. We look forward to welcoming you back soon!
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Sumarca! Thank you for taking the time to share your feedback. We're deeply disappointed to hear about your recent experience with us. We understand your frustration and apologize for any inconvenience caused during your stay.Rest assured that we are investigating the matter internally to ensure this does not happen again. Your feedback helps us improve, and we hope to have the chance to provide you with a much-improved experience in the future.
