Note fondée sur 950 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Roaches in room and bed along with food. Smoke detector not hooked up
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Holly! We sincerely apologize for the unacceptable conditions you encountered during your stay. Finding roaches and uncleanliness in your room is completely intolerable, and it is equally concerning that the smoke detector was not properly hooked up. Please know that we take these matters very seriously, and your feedback will be immediately addressed with our maintenance and housekeeping teams. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a much better experience in the future.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Horrible! It would be one thing if it was just run down because you know you get what you pay for. But entering rooms without your knowledge is where I draw the line. Overall bad experience too much to even get into but just know the reviews are TRUE!!!!
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Leslie! We genuinely apologize for the distressing experience you had during your stay. It is completely unacceptable for anyone to enter your room without your knowledge, and we understand how this would be a significant violation of your trust. Your concerns about the overall condition of the property and your experience will be taken very seriously, and we will address these matters with our team immediately. Thank you for your feedback, and we hope you will reconsider and allow us the opportunity to provide you with a much-improved experience in the future.
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Salvador! Thank you for sharing your thoughts, and we apologize for the issues you encountered during your stay. We understand how disappointing it can be when expectations aren’t met, and we appreciate your honesty. We are committed to addressing your concerns and enhancing our services moving forward.We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Amy! We appreciate your 4 out of 5 rating and your thoughtful comments! It’s great to know that you enjoyed many aspects of your stay. We’re always looking to improve, and your feedback helps us identify areas where we can do even better.Looking forward to your next visit!
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Monica! Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific that we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Angela! Thank you for the incredible 10 out of 10 rating! We’re so glad to hear that your experience was outstanding. Your feedback is invaluable to us, and it motivates our team to keep up the great work.We look forward to your next visit and hope to create more memorable moments for you!
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Criag! Thank you for the incredible 10 out of 10 rating! We’re absolutely delighted to hear that your stay was perfect in every way. Your positive feedback truly motivates our team to continue providing the best service possible.We can’t wait to welcome you back for another exceptional experience!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Juan! Thank you for the amazing 5 out of 5 rating! We’re thrilled that you had such a great experience. Your feedback means so much to us and encourages our team to keep striving for excellence.We eagerly await your return and hope to make your next stay just as memorable!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Loved it
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Darius! Thank you for your fantastic feedback! We're delighted to hear that you loved your stay with us. Your satisfaction means a lot, and we can't wait to welcome you back for another wonderful experience!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The location was very ghetto and not kept up very well. Too many loitering people around, and overall a disappointment.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Lonnie! Thank you for sharing your experience. We're sorry to hear that the location and surroundings did not meet your expectations. Your feedback is valuable, and we'll ensure it is reviewed as we work to improve both the upkeep and overall guest experience. We hope for the chance to provide a more positive stay next time.
