Note fondée sur 139 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,2 Service et personnel
2,7 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dirty and smelly and not worth it
Publié le 7 oct. 2024 sur HotelsHad to stop and there was limited availability in Macon. I thought a Super 8 at $87 was a better option than a $56 hotel. I'm not sure it was the right choice. Outside door propped open with a garbage can hallway smelled. Room door was stuck so I had to put all my weight into opening it. Room smelled of smoke even though it was a non smoking room. Floors were sticky. Room was dirty. Stains over every surface. Food pieces on the floor. Luckily I travel with Lysol wipes. Sheets smelled of smoke and were stained. I will never stay at a Super 8 again.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Allison, we sincerely apologize for the disappointing experience you had during your stay. The issues you mentioned, from the cleanliness of the room to the hallway conditions, are far below our standards. Your feedback about the smoke smell in a non-smoking room and the overall cleanliness is concerning, and we will address this immediately with our housekeeping and maintenance teams to ensure such lapses do not occur again. We regret that we did not provide the quality you expected, and we appreciate you bringing this to our attention. We hope you might reconsider Super 8 in the future, as we work to improve.Warm regards,Guest Experience Team
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear CHRISTINA, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Guest Experience Team
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Michael, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Warm regards,Guest Experience Team
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Exceptional Experience 👍
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Rosa, thank you so much for your feedback! We're thrilled to hear you had an exceptional experience with us. Looking forward to welcoming you back!Warm regards,Guest Experience Team
par un voyageur
Publié le 29 août 2024 sur Expedia
The front desk receptionist was very nice, and the room was ok. Good for a quick stay.
Commentaires de Gestion de l’hôtel
31 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Johanna, thank you for your feedback! We’re glad to hear you found our front desk receptionist very nice and that the room met your needs for a quick stay. We hope to provide an even better experience for you in the future.Warm regards,Guest Experience Team
par un voyageur
Publié le 9 août 2024 sur Expedia
The staff was great . The place was dirty, dingy, hallways smelled and the heat was overwhelming when you stepped into hallways. I booked this hotel for price, location and the POOL due to it being HOT SUMMER the pool was closed and disrepair looked abandoned so I called the front desk was folded it hasn’t been in working order in over 2 YEARS!!! So I would not recommend this place.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Teresa, thank you for your feedback. We're glad to hear that you found our staff to be great. However, we're sorry to learn about the issues with cleanliness, the condition of the hallways, and the pool. It’s disappointing to hear that the pool was not operational during your stay. We understand how important these amenities are, especially in hot weather. We’re taking immediate steps to address the concerns you’ve raised, including improving the maintenance and communication regarding our facilities. Your feedback is invaluable, and we hope to have the chance to provide you with a better experience in the future.Warm regards,Guest Experience Team
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Yvener, your perfect rating means the world to us! We're thrilled that you had such a wonderful experience during your time at our hotel. We look forward to having you back with us soon. Warm regards,Guest Experience Team
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Aalia, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team
par un voyageur
Extremely unsatisfied
Publié le 6 juill. 2024 sur HotelsThe front desk gentleman was very helpful. The patio door was bolted shut, the pool was non-existent and the spa was full of rain water and debris. Although it appeared that the floor in the bathroom was fairly new I watched a bug slide underneath it. The only redeeming quality of the stay was the front desk staff. Extremely unhappy with the conditions and would never recommend this location to anyone. There were children roaming the hotel late at night with no shoes and they were still roaming the hotel at 6 am upon checkout. It also appeared that the very end room on the bottom floor had been occupied for a long time and there was garbage and debris all around the outside of the room.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Wendy, thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your stay. It is disheartening to hear about the problems with the patio door, pool, spa, and cleanliness issues in your room. Please rest assured that we take your feedback seriously and will address these issues with our team immediately to prevent recurrence. We apologize for falling short of your expectations and regret any inconvenience caused. Your feedback is invaluable to us, and we will use it to make necessary improvements. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience in the future.Warm regards,Guest Experience Team
par un voyageur
Publié le 19 juin 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
20 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Osward, thank you for your feedback! We're glad to hear that you had a good experience. Guest satisfaction is our priority, and we're committed to providing excellent service and accommodations. If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back for another pleasant stay soon! Safe travels!Warm regards,Guest Experience Team
