Note fondée sur 134 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
3,1 Service et personnel
2,6 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2024 sur Expedia
The staff was great . The place was dirty, dingy, hallways smelled and the heat was overwhelming when you stepped into hallways. I booked this hotel for price, location and the POOL due to it being HOT SUMMER the pool was closed and disrepair looked abandoned so I called the front desk was folded it hasn’t been in working order in over 2 YEARS!!! So I would not recommend this place.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Teresa, thank you for your feedback. We're glad to hear that you found our staff to be great. However, we're sorry to learn about the issues with cleanliness, the condition of the hallways, and the pool. It’s disappointing to hear that the pool was not operational during your stay. We understand how important these amenities are, especially in hot weather. We’re taking immediate steps to address the concerns you’ve raised, including improving the maintenance and communication regarding our facilities. Your feedback is invaluable, and we hope to have the chance to provide you with a better experience in the future.Warm regards,Guest Experience Team
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Yvener, your perfect rating means the world to us! We're thrilled that you had such a wonderful experience during your time at our hotel. We look forward to having you back with us soon. Warm regards,Guest Experience Team
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Aalia, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team
par un voyageur
Extremely unsatisfied
Publié le 6 juill. 2024 sur HotelsThe front desk gentleman was very helpful. The patio door was bolted shut, the pool was non-existent and the spa was full of rain water and debris. Although it appeared that the floor in the bathroom was fairly new I watched a bug slide underneath it. The only redeeming quality of the stay was the front desk staff. Extremely unhappy with the conditions and would never recommend this location to anyone. There were children roaming the hotel late at night with no shoes and they were still roaming the hotel at 6 am upon checkout. It also appeared that the very end room on the bottom floor had been occupied for a long time and there was garbage and debris all around the outside of the room.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Wendy, thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your stay. It is disheartening to hear about the problems with the patio door, pool, spa, and cleanliness issues in your room. Please rest assured that we take your feedback seriously and will address these issues with our team immediately to prevent recurrence. We apologize for falling short of your expectations and regret any inconvenience caused. Your feedback is invaluable to us, and we will use it to make necessary improvements. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience in the future.Warm regards,Guest Experience Team
par un voyageur
Publié le 19 juin 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
20 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Osward, thank you for your feedback! We're glad to hear that you had a good experience. Guest satisfaction is our priority, and we're committed to providing excellent service and accommodations. If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back for another pleasant stay soon! Safe travels!Warm regards,Guest Experience Team
par un voyageur
Don’t do it
Publié le 18 juin 2024 sur HotelsDisgustingggg. Sheets were nasty and obviously not changed. Smelled disgusting. Everything was dirty really didn’t look as if it had been cleaned at all. “Balcony” doors were screwed shut. Had 2 conjoining rooms and inner parts of those doors were covered in mold and filth. Pool was empty and closed but didn’t see anything about that when I booked. Spend a few extra bucks and go literally anywhere but here. EASILY the scariest and nastiest place I’ve ever stayed in.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kelsie, we are deeply sorry to hear about your recent experience at our hotel. It is distressing to learn that your room did not meet our usual high standards of cleanliness and comfort. This is unacceptable, and we are investigating this issue with our housekeeping team to ensure that such lapses do not recur. We apologize for any inconvenience caused by the balcony doors being sealed shut and the pool being unexpectedly closed; we understand how frustrating this must have been. Your feedback regarding our staff, service, and overall property conditions is also concerning, and we will address these matters internally to improve our service delivery. Please know that your comments are taken seriously, and we are committed to making the necessary improvements to enhance our guests' experience. If there is anything else you would like to share or if there's anything we can do to make this right for you, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Warm regards,Guest Experience Team
par un voyageur
Publié le 9 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kyle, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Guest Experience Team
par un voyageur de Pachuta
Publié le 16 mai 2024 sur Expedia
Old building, stinks, not finished; there was no coffee pot in the room and the coffee they made for breakfast had to be poured out, undrinkable. Orange juice and apple juice tasted like cleaner and couldn't drink it either. The swimming pool had grass growing in it and around it on the cement. Overall, this place deserves a bad score. I've stayed at a lot of the Wyndham motels and was truly satisfied but this place is just horrible.
Commentaires de Gestion de l’hôtel
17 mai 2024 par Customer Care Team, Gestion de l’hôtel
Dear James, we're sincerely sorry to hear about your disappointing experience during your stay with us. Your feedback is incredibly valuable, and we deeply apologize for falling short of your expectations. It's unacceptable that you encountered cleanliness issues, a lack of amenities in your room, and unsatisfactory breakfast offerings. Additionally, we're concerned about the state of our swimming pool and the overall condition of our property. Please know that we take your comments seriously, and we're actively handling these issues to ensure they are promptly resolved. We understand your frustration, and we're committed to regaining your trust. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,Guest Experience Team
par un voyageur
Publié le 23 avr. 2024 sur Expedia
Its owned by the same people who owned econlode (Sheesh!) I wish id known. same staff for the most part
rude . James, Robby and the late night lady that works front deskand Travis.
still awesome.
they have an housekeeper (Indian) who walks in gust rooms with out notice and then acts like she can't speak English. when you tell management they say oh yeah that's *** but she still works for them.
par un voyageur
Publié le 22 avr. 2024 sur Hotels
Cigarette ashes on the floor of the room in a non smoking room, bathroom dirty, key would not open outside door
