Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2024 sur Expedia
par un voyageur
Publié le 15 juill. 2024 sur Expedia
par un voyageur
Publié le 29 mai 2024 sur Hotels
par un voyageur
Publié le 29 mars 2024 sur Hotels
par un voyageur
Publié le 26 mars 2024 sur Hotels
par un voyageur
Publié le 29 nov. 2023 sur Expedia
Close to CBD and friendly
par un voyageur de Madang
Publié le 26 nov. 2023 sur Expedia
Security personnels should act professional and friendly towards clients, that should interconnect friendliness and helpfulness in promoting safe area, clients can walk freely, act sober and create positive response in getting services with high standards.
par un voyageur
Publié le 28 sept. 2023 sur Expedia
The staff was very friendly and helpful! We first had a smelly room and we got another. Then the ac did not work properly. After a hot night we got another room.
The asian food was very nice; with a lovely merlot!
par un voyageur
No water - 2nd day
Publié le 2 sept. 2023 sur HotelsThis was the 2nd day of my stay at the hotel. And still no water in the rooms due to the issues with the local water supplier (Water PNG). So no choice but to check out due to the water issues. No apologies and no compensation from the hotel. Staff were great, despite the issues
par un voyageur
Disappointing - but lovely staff
Publié le 2 sept. 2023 sur HotelsTook the hotel bus from the airport. Friendly and helpful driver. Check-in was easy with great service. Room was spacious which is a nice bonus. BUT room and bed sheet cleanliness was average. AND the hotel had no water in the rooms due to a lack of supply from the water authority. Seems the hotel has no backup water tanks on the premises - so no shower and toilet flush in these situations. Water is a basic reason to pay for a hotel, and cleanliness is a requirement, so disappointed!
Commentaires de Gestion de l’hôtel
6 sept. 2023 par MSIH Management, Gestion de l’hôtel
Dear SirThank you for submitting your comments. We appreciate your feedback as this helps us to continue to improve our Hotel standard. Unfortunate that at the time of your stay , the whole province was faced with a water supply crisis which resulted in us searching through the town to source other alternatives. We are grateful for your patience as due to low water pressure our standby tanks were not filling up as quickly.Again we thank Sir for your comment and we sincerely do apologize for all inconveniences caused.We welcome you back to the Star anytime.Yours Faithfully,MADANG STAR RESERVATIONS
