Quinta Do Lorde Resort Hotel Marina Reviews

Thank you so much for your review but most important is that you indeed had a great stay with us. Thank you for your visit which was indeed a great pleasure having had you again with us.

Muito agradecemos a sua avaliação, mas sobretudo ficamos muito satisfeitos que esta sua estadia tenha sido do seu agrado e conforme o esperado. Gratos pelo sua visita que foi um prazer recebê-los no nosso hotel.

Thank you so much for your review but most important we are delighted that your stay was at your pleasure and as expected. Thank you for your visit which was indeed a pleasure having had you with us.

Even though already replied to the same review at tripadvisor and fortunately the Police Crime now definitely envolved (which we look forward to the end of this with insurances....) here are our comments: 1) It IS not at all true that any other guest complains about missing items from room 2) You had a free of charge safe in the room for your valuable items which of course if you do not use the hotel cannot be liable But most important: 1) You indeed called the hotel and at that late time of course would be normally difficult to our colleagues at reception confirm having or not found any left items a) Therefore, your call was not as you say immediately after you realised missing what so ever but at late evening 2) Because reception could not reply to you, you demanded to speak immediately to the General Manager which with great pleasure he did so and explained why reception was not able to give you the immediate answer. 3) Because our GM wanted to give you a soonest reply, all colleagues that were involved in the cleaning of your room as well as the executive housekeeper were called to find out if indeed anything was left 4) Your check-out time was due at 12h00 and yet with great pleasure it was granted late check-out 5) After your checked out, of course we had to prepare the room for the next arrival and as our colleagues started to do their work, your husband returned to the room and besides picking up indeed some left items, he checked the room for anything else. 6) Of course thus all was duly confirmed with our colleagues, nothing was indeed found Of course our GM made a point that all would be thoroughly confirmed and then instructed reception to inform you about it. Strangely, your reaction was as per our colleague quite normal as if indeed you had found your belongings. As further expressed, we do strongly suggest you present a complaint at the police for further detailed investigation (if there's any at our side......) We are sorry that you have made such a review that we do not accept your comments. Thank you for your visit which was a pleasure having had you with us.

Thank you so much for your review but most important is that you indeed had a great time in Madeira and at our hotel. Thank you for your visit which was indeed a great pleasure having had you with us.

Thank you so much for your review and indeed it is in our short term plans some refurbishment. We are pleased that the overall of your stay was at your pleasure. Thank you for your visit which was indeed a great pleasure having had you with us.

Thank you so much for your review and indeed it is in our short term plans some refurbishment. We are pleased that the overall of your stay was at your pleasure. Thank you for your visit which was indeed a great pleasure having had you with us.

Thank you so much for your review but most important is that you indeed had a great time in Madeira and at our hotel. Thank you for your visit which was indeed a great pleasure having had you with us.

Thank you so much for your review but most important is that you indeed had a great time in Madeira and at our hotel. Thank you for your visit which was indeed a great pleasure having had you with us.

Thank you so much for your review but most importantly is that you indeed had a great time in Madeira and at our hotel. Thank you indeed for your visit which was a great pleasure having had you with us.