Ratings based on 175 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 4, 2024 on Expedia
Excellent resort!
Comment from Hotel Management
Sep. 26, 2024 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Liam Paul,Thank you for your comment and for choosing The Residence Hotel.It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island!Best regards, Lícia FerreiraGuest Relations
by A traveller
Posted Apr. 9, 2024 on Expedia
Comment from Hotel Management
Apr. 10, 2024 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Juliet,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations
by A traveller
Posted Feb. 7, 2024 on Expedia
Comment from Hotel Management
Apr. 5, 2024 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Keith,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations
by A traveller
Posted Oct. 4, 2023 on Expedia
Immaculately kept residence in a very good area with excellent transport links into Funchal centre. Very friendly and helpful staff and the rooms are very comfortable, spacious and have great views. The buffet breakfast was plentiful and delicious and the waiting staff were helpful and pleasant and the main pool and pool areas were spacious with plenty of sun beds available. Very enjoyable stay and we would love to return one day in the near future.
Comment from Hotel Management
Oct. 4, 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Steven,We would like to thank you for your kind words, and we are very glad that you have enjoyed our facilities and all our services.Thank you for choosing The Residence Hotel and we hope to have the privilege of welcoming you again soon.Best Regards,Lícia FerreiraGuest Relations
by A traveller
Posted Sep. 27, 2023 on Expedia
Comment from Hotel Management
Oct. 27, 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Sharon,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations
by A traveller
Posted Sep. 7, 2023 on Expedia
Travelled with toddler and the property is vast and has lots of things to do to keep them entertained. Good for families and close to the seafront.
Comment from Hotel Management
Sep. 15, 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Daniel,Customer satisfaction is a PortoBay Group prime concern, and your feedback is a great value for future guests as well.Thank you for choosing The Vila Porto Mare Complex and we hope to have the privilege of welcoming you and your family soon. Until there, we wish you all the best!Kind regards,Lícia FerreiraGuest Relations
by A traveller
A great place to stay
Posted Aug. 28, 2023 on HotelsThe hotel and pool areas were exceptional. The breakfast offered a wide choice and the seating areas were delightful. The staff were
We were upgraded to an apartment for our stay and although the accommodation was spacious and comfortable, the room was dark and the balcony was opposite a road which could be noisy at times.
Having said that, I would still recommend this hotel as a great place to stay but in our experience the accommodation upgrade was at the expense of the location of the room.
Comment from Hotel Management
Aug. 31, 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Julie,Thank you for taking the time to write this review. We appreciate your kind words and hope to welcome you back soon. With our best wishes,Lícia FerreiraGuest Relations
by A traveller
Posted Jul. 13, 2023 on Expedia
The hotel is great and can’t fault the staff, polite friendly and helpful. I did loose a day though because of a late easyJet flight also booked through Expedia. Alas it’s easier to talk to a brick wall than Expedia about this, not even sure they are real people might as well be BOTs, so next time will book direct with hotel and airlines.
Comment from Hotel Management
Aug. 1, 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear David Charles,Thank you so much for your review and classification! We hope to have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family!With our best regards,Lícia FerreiraGuest Relations
by A traveller
Posted Jul. 1, 2023 on Expedia
This is a wonderful hotel in a beautiful location.
Comment from Hotel Management
Aug. 1, 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Stuart,We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to The Residence Hotel.With our best regards,Lícia FerreiraGuest Relations
by A traveller
Posted May 28, 2023 on Expedia
Comment from Hotel Management
Jun. 22, 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Michael David,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations
