Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Medinah super belle ville
Publié le 31 juill. 2024 sur HotelsAu début nous avions une chambre simples pas très confortable après réclamation lhotel nous a attribué une double chambre tres bien je remercie le ménager de l'hôtel qui a était très a l'écoute de notre réclamation nous avons passés une super séjours a lhotel zamzam pullman le personnel tres serviable
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Management team, Gestion de l’hôtel
Cher Orhan,Merci d'avoir partagé votre expérience unique avec nous.Nous apprécions vos commentaires positifs sur le service de notre personnel. Offrir une hospitalité exceptionnelle est au cœur de ce que nous faisons, et nous sommes ravis d'apprendre que l'accueil chaleureux et le service attentionné de notre équipe ont rendu votre séjour inoubliable.Merci encore une fois pour votre retour, et nous avons hâte de vous accueillir à nouveau pour un autre séjour mémorable.Cordialement,Pullman Zamzam Madina
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Hotel Management Team, Gestion de l’hôtel
Dear Valued Guest, We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again. Best regards, Pullman Zamzam Madina
par un voyageur
Publié le 9 avr. 2024 sur Expedia
As a frequent traveler who appreciates the comfort of five-star accommodations, my recent experience at Pullman Zamzam Madina fell far short of expectations. From check-in to check-out, the overall service and amenities provided were lacking, failing to meet the standards one would typically associate with a top-tier hotel.
Throughout my stay, I found the level of service to be inconsistent and below par. Requests made to the front desk were met with indifference or delayed responses, and there was a noticeable lack of proactive assistance from staff members. The dining options at the hotel were also disappointing, with limited choices and overpriced, mediocre fare that failed to impress.
Overall, my experience at Pullman Zamzam was deeply disappointing. For a hotel that touts itself as a five-star establishment, the reality fell far short of the mark. From subpar accommodations to lackluster service, every aspect of my stay left much to be desired. I would not recommend this hotel to discerning travelers seeking a truly pleasant experience.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Mr. Mehdi,Thank you for sharing your valuable feedback with us.We begin by expressing our sincere apology for the inconveniences you encountered during your recent stay at our hotel. Your comments about the check-in & check-out processes, amenities, reception staff, dining quality, prices, and service are valued and please rest assured we will address all your concerns to the relevant department for further investigation and resolutions.Once again, please accept our sincerest apologies for the inconveniences you experienced. We hope to have the opportunity of serving you again.Best regards,Pullman Zamzam Madina
par un voyageur
Publié le 9 avr. 2024 sur Expedia
I stayed at the Pullman Zamzam Hotel recently, and to say I was disappointed would be an understatement. This once prestigious 5-star hotel has clearly fallen from grace. The service was lackluster at best, with staff showing little to no friendliness or professionalism. It seems like they've forgotten the meaning of hospitality. The amenities were subpar and outdated, far from the luxurious experience one would expect from a top-tier hotel. It's evident that the standards have drastically declined, and this establishment no longer deserves its 5-star rating. Save your money and find accommodation elsewhere, as the Pullman Zamzam Hotel is simply not what it used to be.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Hisham, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pullman Zamzam Madina. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services. Please rest assured that we are taking the appropriate measures to address the issues kindly shared with us. We hope that this experience has not affected your overall impression of our hotel and you will still give us the chance to serve you better in the futureOnce again, my most sincere apologies.Regards,
par un voyageur
Publié le 8 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Hisham, Gestion de l’hôtel
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,
par un voyageur
Publié le 31 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Hisham, Gestion de l’hôtel
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,
par un voyageur
Publié le 26 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mars 2024 par Hisham, Gestion de l’hôtel
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,
par un voyageur
Publié le 6 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Hisham, Gestion de l’hôtel
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Excellent hotel, près de tout
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Hisham, Gestion de l’hôtel
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,
par un voyageur
Publié le 3 janv. 2024 sur Hotels
Good hotel but so old
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Hisham, Gestion de l’hôtel
Dear Mr.Yassine ,We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience.we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to MadinaSincerely,
