Note fondée sur 273 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Roa a fait un excellent travail en me faisant modifier mon avis sur cet hôtel, elle a été très attentionnée et très serviable, je la remercie et je recommande cet hôtel j'y reviendrai sans doute inchaalah
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Ruaa julidan, Gestion de l’hôtel
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Karima El idrissi, Gestion de l’hôtel
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
par un voyageur
Publié le 22 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Mustafa, Thank you so much for your ideal rating! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to create an exceptional atmosphere, so we're delighted that you appreciated it. We hope to welcome you back soon for another joyful experience.
par un voyageur
Publié le 17 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Adel, Our team is always keen to provide exceptional service and we apologize for not meeting your needs. We appreciate your feedback and will use it to improve our services. So, we hope you give us the opportunity to discuss more about your experience on a private message. We hope you'll give us another chance to serve you in the future.
par un voyageur
Publié le 19 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Karima El idrissi, Gestion de l’hôtel
Dear Abdelhak ,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
par un voyageur
Publié le 16 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Imed, Thank you so much for your ideal rating! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to create an exceptional atmosphere, so we're delighted that you appreciated it. We hope to welcome you back soon for another joyful experience.
par un voyageur
Publié le 21 juill. 2023 sur Expedia
Bel Hôtel très proche du Haram, confort des chambres,
L’option club ( accès au salon exécutif)n’existe pas donc cela ne sert à rien de payer un surcoût.
Commentaires de Gestion de l’hôtel
26 juill. 2023 par Karima El idrissi, Gestion de l’hôtel
Dear Aicha,Thank you for sharing your Experience, our Executive lounge will be accessible soon.expect to make your next stay more enjoyable.
par un voyageur
Agréable
Publié le 19 févr. 2023 sur HotelsTout est bien passé très proche du haram un bon petit déjeuner sauf les viennoiseries que j’ai pas aimé
je trouve que le prix est exagéré
Commentaires de Gestion de l’hôtel
22 févr. 2023 par Karima El idrissi Executif Office , Gestion de l’hôtel
Dear Mahmoud,We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
par un voyageur
Publié le 28 déc. 2022 sur Expedia
Proximité de la mosquée
Commentaires de Gestion de l’hôtel
3 janv. 2023 par Karima El idrissi, Gestion de l’hôtel
Dear Mr ABDERRAHIM Thank you for choosing our hotel Shahd Al madinah Best Regards
par un voyageur
Publié le 6 août 2024 sur Hotels
Shower broken
Elevator delay even 20 minutes waiting time
Commentaires de Gestion de l’hôtel
6 août 2024 par Karima El idrissi, Gestion de l’hôtel
Dear Hasnat,Thank you for taking the time to tell us about your experience at the Sofitel Shahd Al Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
