Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointed
Publié le 11 juill. 2024 sur HomeAwayThe house itself is beautiful however the amenities outside was disappointing. We had 5 kids with us and we got this house for the playground,the river, and the awning. However the playground had a swarm of bees. I contacted the property manager some guy came by “to get rid of them” however it didn’t really work. Next the river had so much debris we couldn’t safely get in it. Which they couldn’t control. However the awning with the lights we tried to use the speakers to give the kids a dance party at night and it didn’t work.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par VrboOwner, Gestion de l’hôtel
We, too, are disappointed that Mother Nature did not cooperate with your family's outdoor vacation plans and that you felt it necessary to rate our family retreat a 2. A rating that we feel was unfair as you say that your primary issues were ones that we could not control.
We make every effort to provide our guests with the highest level of satisfaction. Not only with the house and its amenities, hot tub, gas grill, pool table, game table, games, puzzles, books, and indoor darts, which you acknowledged are beautiful but with the outdoor amenities. In addition to the playset, canoes and kayaks, and the pavilion, (what I assume you are referring to as the "awning"), we have fire pits, croquet, soccer, volleyball, outdoor darts, golf tees, archery, etc., etc.
And, of course, we strive to provide excellent, responsive guest communication and service. When you messaged about being unable to sign onto the wifi, we answered immediately to verify you were using the correct password. When you said there were bees at the playset, we sent someone down immediately to try "to get rid of them". Unfortunately, we found out, only after you checked out, that they were still there and that we needed to call in a specialist as they were a rare species of bees that had recently swarmed into this area of Central Virginia. As for your trouble with the pavilion lights, had we known that you were having difficulties, we would have guided you to the breaker box and to the instruction booklet that is kept in the toy box in the pavilion.
Again, we are sincerely sorry that your stay with us was disappointing and we will review our policies, welcome manual, and instruction guides in a continuous effort to improve our guests' experiences, despite unforeseen natural events.
par un voyageur
Gorgeous views
Publié le 13 juin 2024 sur HomeAwayThis property is absolutely beautiful! Our stay was beyond our expectations! Love the layout of the main floor so the family could be all together. Loved the pavilion. House is in a perfect location to get to downtown and restaurants. Gorgeous views of the river and seeing the trains rolling by was fantastic!
Excellent communication with host. If the opportunity arises, will definitely stay there again!
par un voyageur
Family
Publié le 8 mars 2024 sur HomeAwayHad a great time. Location is central to hiking, exploring and fun.
par un voyageur
Love this place
Publié le 17 oct. 2023 sur HomeAwayOur family has stayed here before and we love it. The accommadations suit us so well with the main level and then the three separate sleeping units on the upper level. We now have 2 great grandchildren to go with us, and the playground area is great. My family enjoys kayaking, and this is a great place for it. This is a great place to stay with lots of different things to do. Look forward to coming again in the future.
par un voyageur
1145 river road - riviera
Publié le 18 sept. 2023 sur HomeAwayThis house was awesome. We had our special Olympics softball team of 14 stay. The location was unbelievable and being on the river and all the outdoor space was perfect for us have fun and hangout. We even had room to have a practice. There was plenty of room, we cooked meals every night, they played pool, corn hike, bumper pool, etc. and loved it. It was a great experience.
par un voyageur
Long weekend with friends
Publié le 19 juin 2023 sur HomeAwayHad a great long weekend with a group of friends. Toby was easy to communicate with and the property was great! Even went into town to a few restaurants as well.
par un voyageur
Annual motorcycle trip…23 years
Publié le 9 juin 2023 sur HomeAwayWe all loved the house and property
House was immaculate
Perfect for our group (3 couples)
Close to great restaurants, Blue Ridge Parkway,
And historical sites
It is perfect for families. Has so many things to do at property.
Tobi is a great host. Responds immediately to any questions
Would definitely stay again. Perfect place!!!
par un voyageur
Graduation Party
Publié le 14 mai 2023 sur HomeAwayThe house and grounds were amazing. Comfortably slept 12 people with lots to do right there on property. The outside deck area with hot tub was perfect for everyone to relax and socialize in the evening after the day.
par un voyageur
Great property, communicative manager/host
Publié le 13 avr. 2023 sur HomeAwayOur recent stay included 8 adults and 8 children of varying ages, the set-up was perfect for our mish-mosh of families. The property had lots of amenities and we had a great time. Our last night, the power/water was knocked out for the neighborhood and the host and property manager were quick to jump in and help once I contacted them, and understanding of issues that arose because of it. Would stay again if they'll have us!
par un voyageur de Aynor, South Carolina
CFAW
Publié le 27 févr. 2023 sur HomeAwayTwo families shared this house. Plenty of room and a large kitchen. Great place.