Note fondée sur 335 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,0 Service et personnel
2,6 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 nov. 2020 sur Expedia
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The advertising for this property was false. The room was old and run down. It wasn't the cleanest. The area felt very unsafe.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Peter,We're sorry to hear that you didn't have a good experience with us. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Thank you, and we hope to see you again soon.
par un voyageur
Never again
Publié le 16 sept. 2024 sur HotelsWell first they false advertisement about they having breakfast they don't have breakfast is no coffee it's no coffee makers in the room like I'm like but they advertisers on the website that these the things they have the conditions of the room was horrible it was bugs everywhere and the next day that we woke up it was Saturday it's police everywhere things taped all people having shootings there somebody almost got killed it was crazy when I mean isn't a horrible condition the place was beat down old castle that's not working no more it could be to the homeless people but they still want to rent out rooms and stuff like that like crazy.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Teresa,We apologize for any way in which we failed to meet your expectations. Your feedback is valuable and will guide our efforts to improve our accommodations and service. As your travels continue, we wish you well.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The inside the room is disgusting. I walked from the bed to the bathroom to shower and got a piece of glass stuck in my foot when I got into the bathroom I shut the door behind me and somebody’s dirty pajama pants that previously stayed they were hanging in the back of the Door. The bathroom looked crusty. There was dead bugs all over the corners on the creases of the room.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
They say they have breakfast but they do not. They say they have a pool but the pool looks like it has not been in operation for years. My room had mold on the walls and the bed spread looked like it had not been washed. We ended up leaving and going to another hotel. You all need to take this hotel off your website. I swear the bed had bed bugs. I did not get in it or on it because I was scared.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Jodie,Thank you for sharing your concerns with us. Please accept our sincere apologies for any discomfort you felt during your visit. It's disappointing that your experience fell far below the standards we aim to provide. Please know that our team will investigate these matters to ensure our accommodations are in excellent condition. Your comfort and satisfaction are important to us, and we hope to have the opportunity to restore your faith in our hotel in the future.
par un voyageur de Harrisonburg
Publié le 27 août 2024 sur Expedia
Nope
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Andrew,It is disappointing to see that we have not earned a higher rating for your recent stay. Please know that our team benefits from specific feedback. This allows us to improve and ensure our guests receive nothing but the best. Thank you for being our guest, and we hope to welcome you back in the future for a more enjoyable stay.
par un voyageur
Won’t stay again
Publié le 20 août 2024 sur HotelsTowels were stained, ask for clean towels, received. Bed was great, remodeled room could have been cleaned. Bedding was not exchanged after each guest. Sheets were cleaned and pressed. I used my wipes to clean over most I might touch.
par un voyageur
Publié le 9 août 2024 sur Expedia
par un voyageur
Publié le 6 août 2024 sur Hotels
par un voyageur
Publié le 3 août 2024 sur Expedia
I am working on an up and coming cleaning business and this place can really use a deep cleaning.I offered my services but they declined. The staff was very nice and friendly so my problem is not with them they switched me to another room. That room was actually worst than the first but I didnt want to be a complicated guest and it was only for a few hours I went and brought my own lining because theirs had stains on them and the toilet leaked all night upon many other thing that were wrong but more than like I would not go back there again.
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Jamie,While we are happy to know that our friendly team members left a positive impression on you, we are sorry to hear that you didn't have a good time with us overall. Your feedback regarding our accommodations is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
