Note fondée sur 244 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 juill. 2023 sur Expedia
Un problème est survenu à 1h30 du matin: l'alarme incendie de notre chambre a commencé à émettre un 'bip' toutes les 20 secondes et ce jusqu'à notre départ à 9h. Le front desk fermait à 23h. Alors on a dû endurer. Pas une nuit reposante.
Commentaires de Gestion de l’hôtel
22 juill. 2023 par Carla Red Roof Management, Gestion de l’hôtel
Dear Roger,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Madison Heights, VA. I am disappointed to read that you stay fell short of your expectation due to the situation you described regarding the fire alarm in your room beeping every 20 seconds, not having a restful night and the other concerns you listed. Please accept our sincerest apologies for any inconvenience this had on your stay. Your feedback is very important to us, so thank you for sharing.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 24 sept. 2024
The images of the property are very misleading. The room in the picture looks clean and updated. BUT The outside grass was a prelude to how unkept the facilities were inside. The grass was high, and the parking lot had broken down cars that looked like they were not moved for a while.
We had to stay 2 out of the 3 days, due to lack of vacancy in Lynchburg. The room was dirty, with food stains on the walls and wall trim. The bed frame had white crust like material on the side of the trim. The bedding had stains and not sure if washed. The bathroom floor was dirty and tub with mildew. The room and hallways smelled dirty and smoky. We finally found a room nearby and left early, the room and property was unclean and unkept. Again, we only stayed since we could not find a room and we bought our own cleaning supplies to clean what we could (ie the sink and lysol)
par un voyageur
Publié le 26 août 2024 sur Expedia
I feel a breakfast (at least continental) should be served in the lobby (was told they haven't since Covid -- ridiculous) and the back yard of property has a filled in pool with weedy yard -- unsightly. Room was passable but not great, but staff was friendly.
Commentaires de Gestion de l’hôtel
29 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Jeff. The staff and I at the Red Roof Inn Madison Heights, VA appreciate your 3/5 score following your stay. I am happy that our friendly staff pleased you. However, you stated that you feel that breakfast should be served, the upkeep of the yard was substandard and the other issues hindered your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Expedia
The room was spacious and actually comfortable, but it and the entire building (except the recently renovated front reception/check in office) needs a deep top to bottom surface cleaning. This is an older property that looks like all they did was change out the flooring to vinyl planking (which was nice). There were cobwebs and thick dust at the wall/ceiling line in my top floor room (way too high for the maid service to reach without a ladder). An entire surface paint job would probably solve issues, as long as they stay on top of the cleaning.
Commentaires de Gestion de l’hôtel
26 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Carl. The team at our Red Roof Inn Madison Heights, VA was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the room was spacious and comfortable, it was displeasing to read that this was the impression left with you. You stated that the location needed to be deep cleaned and painted. As such, your feedback may be taken into account, as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
par un voyageur de Polson
Publié le 20 août 2024 sur Expedia
Ok property
Commentaires de Gestion de l’hôtel
23 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Melanie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Madison Heights, VA. It's great to see you enjoyed your stay, resulting in a 3/5 score. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 août 2024
Many roaches all night in one room(two kinds huge brown ones and small red ones). The other room smoke detector missing and both rooms smell of smoke so intense all our belongings smell of cigarettes. I called front desk immediately to get refund but denied. I called Travelocity but still no help. Me and my family had a worst experience
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Eboni, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MADISON HEIGHTS VA and I are saddened to your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 16 août 2024 sur Expedia
Entire propertty smelled like weed thr whole time we were there. Dirty hallways. Unkempt appearance. Broken fixtures in the room and bathroom, including the smoke alarm dangling from the ceiling. All this for $130/night.
Commentaires de Gestion de l’hôtel
18 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Marcie,We are sorry to hear your recent experience at the RED ROOF INN MADISON HEIGHTS VA did not meet your expectations due to uncleaned hallways, broken fixtures and a dangling smoke alarm, etc. I will certainly bring this to the property’s attention in an effort to address your concern, as this is nowhere near the standard that we aim to uphold.We at Red Roof appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist
par un voyageur
Publié le 14 août 2024 sur Expedia
Everyone who works at this place is so nice ! Our room was relaxing and the surrounding area even tho you're off a highway it's still so quiet I was able to sleep so good! We had a lot of fun staying here anything we needed they got it for us right away ! Great place and overall
Commentaires de Gestion de l’hôtel
16 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Selena,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Madison Heights, VA. It's great to see you enjoyed your stay, resulting in a 5/5 score. I am pleased to read that you had a lot of fun during your stay, our staff was helpful and all the other positive highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN MADISON HEIGHTS VA. Kevin, I am happy to hear that you found our hotel to be excellent. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Kevin, and can't wait to see you back at Red Roof soon, where we can continue to offer you an excellent stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
