Note fondée sur 229 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 juill. 2023 sur Expedia
Un problème est survenu à 1h30 du matin: l'alarme incendie de notre chambre a commencé à émettre un 'bip' toutes les 20 secondes et ce jusqu'à notre départ à 9h. Le front desk fermait à 23h. Alors on a dû endurer. Pas une nuit reposante.
Commentaires de Gestion de l’hôtel
22 juill. 2023 par Carla Red Roof Management, Gestion de l’hôtel
Dear Roger,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Madison Heights, VA. I am disappointed to read that you stay fell short of your expectation due to the situation you described regarding the fire alarm in your room beeping every 20 seconds, not having a restful night and the other concerns you listed. Please accept our sincerest apologies for any inconvenience this had on your stay. Your feedback is very important to us, so thank you for sharing.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 24 sept. 2024
The images of the property are very misleading. The room in the picture looks clean and updated. BUT The outside grass was a prelude to how unkept the facilities were inside. The grass was high, and the parking lot had broken down cars that looked like they were not moved for a while.
We had to stay 2 out of the 3 days, due to lack of vacancy in Lynchburg. The room was dirty, with food stains on the walls and wall trim. The bed frame had white crust like material on the side of the trim. The bedding had stains and not sure if washed. The bathroom floor was dirty and tub with mildew. The room and hallways smelled dirty and smoky. We finally found a room nearby and left early, the room and property was unclean and unkept. Again, we only stayed since we could not find a room and we bought our own cleaning supplies to clean what we could (ie the sink and lysol)
par un voyageur
Publié le 18 août 2024
Many roaches all night in one room(two kinds huge brown ones and small red ones). The other room smoke detector missing and both rooms smell of smoke so intense all our belongings smell of cigarettes. I called front desk immediately to get refund but denied. I called Travelocity but still no help. Me and my family had a worst experience
par un voyageur
Publié le 28 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Madison Heights, VA appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juin 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Rich,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MADISON HEIGHTS VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Wilmer, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Madison Heights, VA and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 mai 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Brandy, Thank you for taking the time out to complete our survey. The staff at the Red Roof Inn Madison Heights, VA and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 15 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mai 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello William, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Madison Heights, VA and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mai 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Hi Sara,We are sorry you had a less than satisfactory experience, prompting your 2/10 rating following your stay at the Red Roof Inn Madison Heights, VA. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 8 mai 2024 sur Expedia
Smelly, shower pressure very low hard to wash my hair. I did not like this hotel & did not stay in this hotel that long, slept at a different hotel due to these issues
Commentaires de Gestion de l’hôtel
8 mai 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Alexia,Thank you for taking the time to tell us about your experience at the RED ROOF INN MADISON HEIGHTS VA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the situation you mentioned regarding the shower pressure and the other issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Kamaria Red Roof Management RediResponse Specialist
