Note fondée sur 255 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Lisa,Thank you so much for the fantastic review! We’re thrilled to hear that you had a 10/10 experience with us. Your kind words mean a lot to our team, and we’re delighted that we could meet your expectations. We look forward to welcoming you back in the future. If there’s anything specific you enjoyed or any suggestions you have, feel free to let us know. Thanks again for your support!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Clarissa,We apologize for the disappointing experience you had during your stay with us. We take all feedback seriously and are truly sorry we fell short of your expectations. We would like to make things right. Please contact us directly so we can discuss the issues you encountered and provide a suitable resolution. Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future. Sincerely,
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Quaint hotel! Friendly staff!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Stephanie,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are sorry that your experience did not meet your expectations in every aspect. We appreciate your feedback regarding our friendly hotel staff and hope that you will allow us to serve you better in the future. Please do not hesitate to contact us with any further comments or suggestions. Best regards,
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Joseph,Thank you for your 8/10 rating and your constructive feedback. We're glad to hear you enjoyed your stay overall. Your feedback is invaluable, and we hope to have the opportunity to serve you better in the future. Best regards,
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Bathroom floor was full of other people’s hair and just dirty. Found a large hair in the bed when we pulled the sheets down to get into bed. My niece found a dirty sock and bugs in the pull out couch and ended up switching rooms at 1 am. Overall not a terrible place to stay but could really IMPROVE THEIR CLEANING!!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Dan,We apologize for the unacceptable cleanliness issues you encountered during your stay with us. We are deeply sorry to hear that the bathroom floor was not properly cleaned and that you found hair and dirt in the bed and pull-out couch. We understand that this is not the level of cleanliness you expect from our hotel, and we fell short of our high standards.We take these issues very seriously and are taking immediate action to address them. We have spoken to our housekeeping team and are re-training them on our cleaning protocols to ensure that every room meets our high standards of cleanliness. We are also increasing our quality control checks to prevent such incidents in the future. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.Sincerely,
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Really just not overly clean. Upon folding out our sofa bed, we found a dirty sock, and what looked like a bug, and then some lint. We ended up switching rooms.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Guest,We apologize for the disappointing experience you had during your stay with us. We are sorry to hear that the sofa bed in your original room was not properly cleaned and that you found a dirty sock, a bug, and lint. This is not the level of cleanliness we strive for, and we fell short of our high standards.We appreciate your feedback and are taking immediate action to address the issue. We have spoken to our housekeeping team and are re-training them on our cleaning protocols to ensure that every room, including the sofa beds, meets our high standards of cleanliness. We are also increasing our quality control checks to prevent such incidents in the future.We are glad we could accommodate your request to switch rooms and hope the new room met your expectations. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.Sincerely,
par un voyageur de Trimble
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Zachary,We apologize for the disappointing experience you had during your stay with us. We take all feedback seriously and are truly sorry that we fell short of your expectations. We would like to make things right. Please contact us directly so we can discuss the issues you encountered and provide a suitable resolution. Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future.Sincerely,
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Toni,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback and apologize for any inconvenience you experienced. We are committed to providing exceptional service and amenities, and it's clear we missed the mark in some areas. We will take your comments into consideration as we continually strive to improve our offerings. We hope you will give us another chance to exceed your expectations in the future.Best regards,
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Kevin,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are sorry to hear that your experience did not meet your expectations in every aspect. We appreciate your feedback and hope that you will give us the opportunity to serve you better in the future. If you have any further comments or suggestions, please do not hesitate to contact us.Thank you again for your review.Best regards,
par un voyageur
Publié le 21 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Jason,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are sorry that your experience did not meet your expectations in every aspect. We hope that you will give us the opportunity to serve you better in the future. Please do not hesitate to contact us with any further comments or suggestions.Thank you again for your review.Best regards,
