Note fondée sur 453 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jacques,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The floor was dirty in the room and I had to put shoes on to feel comfortable walking around. Everything else was fine.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ronald,Thank you for your feedback. We're glad to hear that everything else was fine, but we've noted your concern about the floor cleanliness and will address this with our housekeeping team to improve the guest experience. We appreciate your input!Sincerely, Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Hakili,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ligia,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. Being regarded so highly by you is an honor!Sincerely, Hotel Manager
par un voyageur de Vero Beach
Publié le 14 juill. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nora,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Closet door totally missing in the room. Door had wide gap midway to floor level. Bathroom door squeaked horribly. The price of the room was on a 4 star level but the room was more on a 2 to 3 star level at best
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Angie,We apologize for the condition of your room not meeting expectations during your stay. Your feedback regarding the missing closet door, gap in the door, and squeaky bathroom door is valuable to us, and we will address these issues promptly to improve our accommodations. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 11 juill. 2024 sur Expedia
My sheets and towels were not clean. The towels had holes in it and the bathtub fauce had a leak and water was running the entire 3 days/ nights that I was there. When I arrived and noticed it I notified the receptionist immediately and she disregarded my request. She made a come stating: wow you ears are that good that you can hear it even with the door closed. I mentioned that yes it was loud enough and additional imagine the amount of water that’s being washed if it’s running 24hrs. She then stated that she had no additional open rooms to move me to and I suggested for her to notify maintenance, which she agreed to do. It was never fixed. I’m sure it’s still leaning at the moment.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Merlin,We apologize for the unsatisfactory experience you had during your stay. We are sorry that your sheets and towels were not clean, and that the bathtub faucet was leaking continuously despite your report to the receptionist. We regret any inconvenience caused by the receptionist's response and the lack of resolution from our maintenance team. Your feedback is important to us, and we will address these issues promptly to ensure a better experience for our guests in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Laticia,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
par un voyageur
Publié le 9 juill. 2024 sur Expedia
When we arrived the sign is still down from a hurricane a year or two ago. So no sign! And the room was not clean. And the bed felt damp. But we were so tired arriving after 11pm . Will not stay here again.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear MC,Thank you for your feedback. We regret that your experience did not meet your expectations. Your comments about the sign and room condition are noted, and we will address these issues with our team. We understand the importance of a comfortable stay, especially after a long day of travel, and we will work on improving our services. Sincerely, Hotel Manager
par un voyageur
Publié le 6 juill. 2024 sur Expedia
It was a great hotel stay!
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Merlin W,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a great hotel stay with us. We look forward to welcoming you back for another excellent experience soon! If there's anything more we can do to make your next visit even better, please let us know.Sincerely, Hotel Manager
