Note fondée sur 460 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 nov. 2024
Very friendly people who work there
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Dean, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful feedback and for rating us 5 out of 5! We’re so glad to hear that our team made a great impression on you.Our staff takes pride in making every guest feel welcome, and it’s always encouraging to know their efforts are appreciated. Your kind words mean a lot to us and will be shared with the entire team.We hope to see you again soon! Whether it’s for business or leisure, we’ll be here to provide you with the same friendly service you enjoyed during your stay. Safe travels!
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Dean, Gestion de l’hôtel
Thank you for your feedback! We’re glad to hear that you had a positive experience at Holiday Inn Express Madison, Indiana. If there are any specific areas where you feel we can improve, we’d love to hear your thoughts so we can continue to enhance our guests' experiences.We appreciate your support and hope to welcome you back soon for an even better stay! Safe travels!
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Great staff and wonderful hotel to stay at. There was good restaurants nearby. Lots of shopping nearby for convenience if needed. We came for a hunting trip. It was quiet for an early bed time and safe for and early departure. I will definitely return again for my next trip!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Dean, Gestion de l’hôtel
Thank you for your wonderful review! We’re thrilled to hear that you had such a great experience at Holiday Inn Express Madison, Indiana. It’s fantastic to know that our staff made your stay enjoyable and that you found our hotel to be a convenient choice with nearby restaurants and shopping.We’re glad you appreciated the quiet atmosphere for your early bedtime and felt safe during your stay. Your satisfaction is our top priority, and we’re honored to have been part of your hunting trip.Thank you again for your kind words, and we look forward to welcoming you back on your next visit! Safe travels!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Dean, Gestion de l’hôtel
Thank you for your perfect rating! We’re thrilled to hear that you had an excellent experience at Holiday Inn Express Madison, Indiana. Your feedback is greatly appreciated, and we’re glad to know we met your expectations.If you have any specific comments about what you enjoyed during your stay, we would love to hear them! We look forward to welcoming you back in the future. Safe travels!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
The property is in a convenient location and the staff were very pleasant. We have a motorcycle and they allow you to park under the awning which is a Big plus!! Thank you!
The bathroom in our room King suite needs updated. The tub is all worn or has soap scum all on the inside. The caulking needs redone too, it was really gross. Bathrooms are a big thing for me so I am glad we only stayed 1 night.
Also, the rooms ceiling and walls have water damage so it is all bubbled and coming apart at the seams.
Breakfast was super busy so we waiting until 30 minutes before it ended to eat and everything that was hot was gone and they didnt refill any of it. We werent the only ones that didnt get to eat from them hot breakfast.
I read alot of the reviews before booking this one and I am not sure where the disconnect was but we will not be staying here again.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Dean, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our location convenient and that our staff was pleasant. It’s also great to know that we could accommodate your motorcycle parking needs under the awning!However, we sincerely apologize for the issues you encountered during your stay. We understand that the condition of the bathroom and the presence of water damage are unacceptable, and we appreciate you bringing this to our attention. Clean and well-maintained facilities are very important to us, and we will address these concerns with our maintenance team.We’re also sorry to hear about the challenges you faced with breakfast. We strive to provide a satisfying dining experience for all of our guests, and it’s disappointing to know that we fell short during your visit. Your insights are invaluable, and we will work to improve our breakfast service. Thank you again for your feedback, and we hope you will consider giving us another chance in the future. Safe travels!
par un voyageur de Buckeye
Publié le 10 oct. 2024 sur Expedia
Nice property, pleasant staff, clean, safe area.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Dean, Gestion de l’hôtel
Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at Holiday Inn Express Madison, Indiana. It’s great to know that you found our property clean and located in a safe area, and that our staff left a pleasant impression.Your feedback is truly appreciated, as our team works hard to ensure our guests feel comfortable and well taken care of during their stay.We hope to welcome you back soon for another great experience. Safe travels, and thank you again for choosing us!
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Our room was in an active state of repair / remodel. There was unfinished plaster on the walls, the window shade was torn, the windows did not have curtains, and the painting was terrible. There were also dead bugs on the floor next to our bed.
While all Hotels can have noisy HVAC, this one was extra 'clunky' everytime it turned on and off. To minimize this I tried to turn the HVAC fan controls to 'always on', but this function did not work properly.
The complimentary breakfast menu was typical, but only a portion of it was provided.
We chose to leave a day early.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Dean, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize that your experience at Holiday Inn Express Madison, Indiana, did not meet your expectations. It’s disappointing to hear about the issues you encountered with the room’s condition, including the unfinished repairs and cleanliness concerns. This is certainly not the standard we strive for, and we will be addressing these matters immediately to prevent similar experiences in the future.We also regret that the PTAC system was particularly noisy and that its controls were not functioning properly, making it difficult for you to feel comfortable. We understand how important a quiet and restful environment is for our guests, and we will have our maintenance team inspect and resolve the issue.Your comments regarding the breakfast offerings are also noted, and we apologize for the lack of variety during your stay. We appreciate your honest feedback and deeply regret that you felt the need to leave early. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to improve your experience in the future.
par un voyageur
Publié le 2 oct. 2024
Close stay to what we wanted to see. Friendly staff. Nice room
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Dean, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic review!We're delighted to hear that our location was perfect for your needs and that you found our staff friendly. It's great to know that you enjoyed your room as well.We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Very helpful Staff
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Dean, Gestion de l’hôtel
Dear Guest,Thank you so much for your kind review!We’re thrilled to hear that our staff was helpful during your stay. Providing excellent service is very important to us, and it’s great to know our team made a positive impression.We hope to welcome you back soon for another wonderful stay! Safe travels!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
You really need to keep a closer watch on your cleaning people. Grungy room floors.
