Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2022 par harry, Gestion de l’hôtel
Dear Elsie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MADISON WI.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Harry RajyaguruGeneral Manager Red Roof Inn - Redroof inn, Madison WI
par un voyageur de Chippewa Falls
Publié le 5 nov. 2024
par un voyageur de Minneapolis
Publié le 21 oct. 2024 sur Expedia
This property is a dump.
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Recordo Rediresponse Specialist, Gestion de l’hôtel
Hey John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Madison, WI. Your highlighted feedback is truly disheartening to read. In the future, please consider adding additional comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 21 oct. 2024 sur Expedia
For $130, I figured it would be at clean. Was very dingy, roomed smelled lik smoke. Walls were dirty, sheets had some kind of marks on it. the chair in room looked like it was mauled by a dog. There was no latch on the door and part of frame was gone, like someone busted the door in a ripped it off the door. Some sort of pins coming out of the all. Cockroach in the room. Was gross.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Michael,I appreciate you sharing your feedback following your stay at the RED ROOF INN MADISON WI. I was saddened to read that your stay fell short of your expectations due to the smell of smoke in the room, cleanliness of the walls, the insect you reported, and the other issues highlighted. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Keep away
Publié le 21 oct. 2024 sur HotelsKeep away - dirry flop house with bygd and flies -
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Stein, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Madison, WI. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Gerald,It's saddening to hear that your stay fell short resulting in a low score of 4/10 following your stay at the Red Roof Inn Madison, WI. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your 5/5 rating with us, Alicia. Our staff at the Red Roof Inn Madison, WI was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Alicia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MADISON WI and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Masashi,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Madison, WI and I felt good seeing your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure total satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Tracey, The staff at the Red Roof Inn Madison, WI and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
