Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2022 par harry, Gestion de l’hôtel
Dear Elsie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MADISON WI.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Harry RajyaguruGeneral Manager Red Roof Inn - Redroof inn, Madison WI
par un voyageur de Chippewa Falls
Publié le 5 nov. 2024
par un voyageur
Publié le 30 août 2024 sur Expedia
It was a decent stay. Only thing I can say that was bad I prefer a room on the 1st floor. I have an Elderly dog who o had to carry up and down the stairs.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Chrisse,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Madison, WI. We are happy to see that you found your stay to be satisfactory. However, in regards to a first floor room, it is based upon availability, you can always request it when booking your reservation or by reaching our to our front desk staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Reynaldo, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Madison, WI and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Glenda,Your review of the Red Roof Inn Madison, WI was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Expedia
The staff was welcoming and helpful
Commentaires de Gestion de l’hôtel
28 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Jaquan, .Thank you for taking the time to tell us about your experience at the Red Roof Inn Madison, WI. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and welcoming, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Masashi, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MADISON WI and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Richard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MADISON WI and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 août 2024 sur Expedia
We checked out and did not stay conditions very poor
Commentaires de Gestion de l’hôtel
24 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Haley, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Madison, WI. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Bad
Publié le 21 août 2024 sur HotelsThis place was terrible I would not suggest it to anyone. The room smelled. The bed was probably full of bugs. Very unsafe feeling atmosphere
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Jolene,I appreciate you sharing your feedback following your stay at the RED ROOF INN MADISON WI. You expressed that the room had an unpleasant odor, the insects you encountered and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns you mentioned.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
