Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
The Worst Experience
Publié le 29 sept. 2024 sur HomeAwayI recently stayed at a property listed on Vrbo and unfortunately, it did not meet expectations. The photos were misleading; the deck's paint was peeling, the walls were dingy, and the outdoor furniture was in poor condition.
While the surfaces in the unit were clean, there was a noticeable layer of dust, particularly on the dining room light, and a foul smell reminiscent of rotting trash permeated the entire house, especially in the kitchen.
Additionally, several light switches didn’t work, leaving some rooms dark. We had to move a lamp around, and there was a pile of unused extension cords just sitting in the corner.
The most concerning issue was the presence of cockroaches. We found them crawling on the counters and around the stove. When I reached out to Vacasa for assistance, I was given the runaround and my request to be relocated was downplayed. I was told it’s common for homes in the woods to have roaches, which felt dismissive of my concerns.
Overall, my experience was frustrating and disappointing. This unit looks beautiful in the photos but unfortunately is not well kept.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 11 août 2024 sur HomeAway
par un voyageur
Girls weekend
Publié le 21 juill. 2024 sur HomeAwayWe had a great time. The home was clean & space for 8woman was good. It’s was in a great spot close to NorthConway if you want to venture out. The price for the spot was good.
The hill walking down to pond was steep. For young kids could be tricky. Wish the outside furniture was a little cleaner to sit on. We also couldn’t find any cleaning products to wipe down anything.
Commentaires de Gestion de l’hôtel
8 août 2024 par VrboOwner, Gestion de l’hôtel
Hi, Amy, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback.
We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team.
We hope to have the opportunity to better impress you in the future!
par un voyageur de New York, USA
Lovely stay by the lake
Publié le 1 juill. 2024 sur HomeAwayWe really enjoyed our stay and the facilities, especially having direct access to the lake. However, the host should take better care of the cleanliness and make sure the fire pit area is safe to use. We will come back!
Commentaires de Gestion de l’hôtel
17 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and we are glad to know that you enjoyed your stay with us. We apologize for the minor issue cleanliness issue that you've encountered during your stay with us, and this has been forwarded to our local manager to avoid future complaints. We do hope we will have another chance to host your stay with us.
par un voyageur
Cute
Publié le 24 mars 2024 sur HomeAwayGreat!
par un voyageur
Friends 2024
Publié le 24 mars 2024 sur HomeAwayOverall great stay , the house definitely could use some updates , location was beautiful but a very poor job done with snow removal 28 inches fell throughout Saturday we ended up extended our stay simply because we couldn’t get out
par un voyageur
Cool looking house
Publié le 8 mars 2024 sur HomeAwayHouse was dirty but with a beautiful fireplace
Commentaires de Gestion de l’hôtel
13 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to review your stay with us, Patrick. I can imagine how challenging it must be to have a dirty house while also having a beautiful fireplace that you may want to enjoy. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.
par un voyageur
Perfect for family
Publié le 3 janv. 2024 sur HomeAwayWe have an amazing time with the kids and family
par un voyageur
NH 2023
Publié le 7 oct. 2023 sur HomeAwayGreat location close to great hikes, restaurants and breweries
par un voyageur
Perfect Vacation Getaway
Publié le 30 juill. 2023 sur HomeAwayThe waterfront house was everything we needed and more! Plenty of room for 4 adults and 5 children. The direct access to the water, spacious inside, fully stocked kitchen and the wrap around deck was wonderful. Will definitely rent again!
