Note fondée sur 731 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Marie-France
Publié le 8 août 2017 sur Hotels
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Smelled like Chinese food. Bathroom very outdated. I would not use tub/shower. No elevator. Had to take stairs and I have fibromyalgia. Would not stay again.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jackie,Thank you for your feedback. We apologize for the unpleasant smell, outdated bathroom, and lack of an elevator, which made your stay uncomfortable. We understand how these issues affected your experience, especially with your condition, and we’ll work on addressing these concerns to improve future stays. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive review and for staying with us! We’re delighted to hear that you enjoyed your experience. If there is anything specific we could improve to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you enjoyed everything about your stay. Your positive feedback motivates us to continue providing exceptional service. We look forward to welcoming you back soon for another great experience!Sincerely, Hotel Manager
par un voyageur de cookeville
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear ALFREDO,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate you bringing this to our attention, as it helps us identify areas for improvement. Please feel free to share more details so we can address your concerns effectively. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager
par un voyageur de Eugene
Publié le 10 sept. 2024 sur Expedia
This property was interesting. The halls were shabby with wrinkled carpets and wallpaper that has definitely seen some things, but the room was updated with newer furniture and fixtures. The towels and sheets were clean, but there were grey ish stains and marks on them. Just a strange juxtaposition between motel and hotel. And there is an Olympic sized pool.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Candace,Thank you for your feedback! We’re glad you found the room updated with newer furniture and fixtures, and we appreciate your mention of the clean towels and sheets. The Olympic-sized pool is a highlight. We’ll take your comments about the hallways and linens into consideration as we work to improve our guests’ experience. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sharon,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 10, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Always love staying at this hotel. Kids love the pool. Just the air conditioner in our room sqeaked all night long
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Terri,Thank you for your feedback. We’re delighted to hear that you and your kids enjoy staying with us and that the pool is a favourite! However, we apologize for the squeaky air conditioner in your room. We will address this issue to ensure a more comfortable stay in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
There was a cockroach climbing on one of the beds. A fly trapped in the room. The floors were dirty. Paint was chipping off of the tub making it too rough to bathe a child in the tub. The comforter, sheets and pillow cases had stains on them. The breakfast was terrible. The biscuits were cold even when in the heater, The gravy was salty, they barely had any options.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Danielle,We are deeply sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and it’s clear we fell short. We will address the concerns you mentioned with our team to prevent future occurrences. Your feedback about breakfast is also noted, and we will work on improving our offerings. Thank you for bringing these matters to our attention, and we hope you’ll consider giving us another chance to provide a better experience.Sincerely, Hotel Manager
