Note fondée sur 211 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Muy bien
Commentaires de Gestion de l’hôtel
12 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hola Juan! Gracias por tu comentario. Nos alegra saber que tuviste una excelente experiencia. Esperamos darte la bienvenida nuevamente pronto.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Becca! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Service upon arrival was good and individual checking is was very nice and helpful. The room keys didn’t work but worker came right away to open our door. Once entering our room it smelt soooo smoky and when we left and got back home our suitcases and anything we had with us in the room still smells like smoke.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Brent! Thank you for sharing your experience. We're pleased to hear that the service upon arrival was positive and that our staff was prompt in addressing the key issue. However, we're sorry to learn about the smoke odor in your room and its impact on your belongings. We will address this issue with our team to improve the experience for future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Room was clean and staff very nice. Room needed repairs. loose tile and trim hanging loose.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Benton! Thank you for your feedback. We're glad to hear that you found the room clean and the staff helpful. We apologize for the maintenance issues you encountered. Your comments are valuable, and we will address the repairs needed to ensure a better experience for future guests.
par un voyageur
Publié le 31 août 2024 sur Expedia
Quiet
Commentaires de Gestion de l’hôtel
1 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Meghan! Thank you for your positive feedback! We’re glad to hear you enjoyed the quiet atmosphere. We look forward to welcoming you back for another pleasant stay.
par un voyageur
Publié le 30 août 2024 sur Expedia
There were no towels and the ceiling was peeling off
Commentaires de Gestion de l’hôtel
31 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Sarahi! We regret to hear about your experience and apologize for the inconvenience. The lack of towels and the condition of the ceiling are unacceptable. Your feedback will be shared with our team to address these issues promptly. Thank you for bringing this to our attention.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Rigoberto! Thank you for leaving us a perfect rating! It was a pleasure providing you with high quality service. We would love to have you back for another positive experience.
par un voyageur de Madisonville
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Geraldine! We strive to provide a positive experience for all of our guests, and we apologize if we fell short during your visit. If there are specific aspects of your stay that you would like to bring to our attention, we would appreciate more details so that we can address them and make improvements where needed.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi SABRINA! We strive to provide a positive experience for all of our guests, and we apologize if we fell short during your visit. If there are specific aspects of your stay that you would like to bring to our attention, we would appreciate more details so that we can address them and make improvements where needed.
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Staff was nice and friendly. The room smells like smoke even though it says non-smoking .
Commentaires de Gestion de l’hôtel
26 juill. 2024 par M, Gestion de l’hôtel
Dear Tam,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
