Note fondée sur 136 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your review with us. We appreciate your feedback and apologize for any inconvenience caused.
At OYO Rooms, we strive to provide a comfortable and pleasant stay for all our guests. We apologize if our service fell short of your expectations. We value your feedback and will use it to improve our services.
If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for choosing OYO Rooms.
Warm regards,
Team OYO
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Joey, Gestion de l’hôtel
Hi, Katie! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey
par un voyageur
Publié le 31 août 2024 sur Expedia
First off the area seemed uneasy with all the random people hanging out around rooms. We got to our room, he stated it was the BEST room there, it was filthy upon entering and smelled terrible. We decided to check the mattress and first off the sheets were full of “debris” of some sort, THEN found evidence of bed bugs and then saw the tiny ones crawling around. As we were walking out the door to confront the office the people with the room right beside us walked out and they had a CUP FULL of bed bugs. Went to office and he came to look at the room for himself and then laughed about our complaints. It was ridiculous. We ended up a few miles up the road in a super clean room with excellent service for the same price. If you don’t mind filth go ahead and stay here, but I wouldn’t advise it.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Joey, Gestion de l’hôtel
We are sorry to hear about your experience, Hannah! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
par un voyageur
Nice place to stay !
Publié le 6 août 2024 sur HotelsAmazing customer service, clean nice room. & friendly stuff
Commentaires de Gestion de l’hôtel
16 août 2024 par Barbara, Gestion de l’hôtel
Hi, Michelle! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
Hello Michelle, Thank you for taking your precious time to rate us. We will be working even harder to make your stay memorable. Regards, Lisa
par un voyageur
Not Secure
Publié le 28 juill. 2024 sur HotelsKey card to get into room did not work, we had to use the master key to enter the room. The guy at the front desk gave me the key and let me leave to go to my room, I could have unlocked any room at the motel.
Commentaires de Gestion de l’hôtel
5 août 2024 par Eva, Gestion de l’hôtel
We are sorry for the inconvenience caused to you, Oscar! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Eva
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Barbara, Gestion de l’hôtel
Hi, Charlie! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Barbara, Gestion de l’hôtel
Hi, Jorge! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Barbara, Gestion de l’hôtel
Hi, Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for allowing us to make the services even better by sharing your feedback. Regards, Barbara
par un voyageur
Publié le 29 juin 2024 sur Expedia
The staff was very friendly. The cable was out on the night of the Presidential debate. The room was clean, but needs some updating and care. The price was good for a one night stay to sleep.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Eva, Gestion de l’hôtel
Hello, Rebecca! Thank you for taking the time out to share your valuable review with us. We pride ourselves on providing our customers with excellent services and we are overjoyed to receive your feedback and appreciation. Regards, Eva
