Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Hotels
tong sampah di kamar mandi masih ada tissue bekas dg noda merah” spt darah
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Reza , Gestion de l’hôtel
Ibu Ester Triwati yang terhormat,Sebelumnya kami ucapkan terima kasih karena selalu memilih Hotel kami sebagai tempat tinggal Ibu selama di Madiun dan meluangkan waktu untuk menulis ulasan mengenai hotel kami.Kami telah membaca detail ulasan Ibu mengenai hotel kami dan ijinkan kami memohon maaf atas ketidaknyamanan yang ditimbulkan. Kami menyadari hal tersebut sangatlah tidak sesuai dengan harapan Ibu.Semua ulasan yang Ibu sampaikan sudah kami catat dan bawakan ke meeting internal hotel kami untuk bisa ditindak lanjuti dan di perbaiki. Terutama berkenaan temuan Ibu di bak sampah yang ada di kamar mandi, saat ini tim kamar kami sedang melakukan investigasi ke staff yang bertugas untuk membersihkan kamar Ibu pada saat itu dan akan di lakukan tindakan yang tegas karena lalai dalam pengecekan secara detail, dan juga kami akan melakukan refresh training lagi mengenai cara pengecekan secara detail untuk kamar yang disiapkan untuk para tamu kami.Sekali lagi kami memohon maaf atas ketidaknyamanan yang Ibu rasakan. Kami berharap dapat bertemu dengan Ibu ketika berkunjung kembali ke Madiun dan tentunya dengan pelayanan yang lebih baik dari kami.Terima kasih dan salam hangat,Reza FahlefiFront Office Manager
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Reza , Gestion de l’hôtel
Dear Ka Leong,Thank you for choosing our hotel as your choice of accommodation during your visit to Madiun city. We are happy that you had a good experience while staying at our hotel.We really care about the satisfaction of all our guests and your feedback is very valuable to us. This allows us to ensure and improve the quality of the service we want to offer our guests. We are committed to continuing to improve the quality of service and will continue to strive to provide the best experience to all guestsWe thank you again for your trust, and we hope to welcome you back in the future and ensure that your next visit will be more enjoyable and memorable.Warm regards,Reza FahlefiFront Office Manager
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Ein schönes Hotel mit Pool, Sauna und Spa. Alles ist sehr sauber und modern eingerichtet. Das Frühstück ist sehr gut und bietet eine riesige Auswahl. Das Personal ist sehr freundlich und aufmerksam.
An manchen Stellen im Hotel sind Abnutzungsspuren zu erkennen, deshalb 4 von 5 Sternen.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Reza , Gestion de l’hôtel
Sehr geehrter Herr Christian,Vielen Dank, dass Sie sich bei Ihrem Besuch in der Stadt Madiun für unser Hotel als Unterkunft entschieden haben. Wir freuen uns, dass Sie einen guten Aufenthalt in unserem Hotel hatten.Die Zufriedenheit aller unserer Gäste liegt uns sehr am Herzen und Ihr Feedback ist für uns sehr wertvoll. Dadurch können wir die Qualität der Dienstleistungen, die wir unseren Gästen bieten möchten, sicherstellen und verbessern. Wir sind bestrebt, die Servicequalität weiter zu verbessern und werden weiterhin bestrebt sein, allen Gästen das beste Erlebnis zu bietenWir danken Ihnen noch einmal für Ihr Vertrauen und hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und sicherzustellen, dass Ihr nächster Besuch noch angenehmer und unvergesslicher wird.Herzliche Grüße,Reza FahlefiFront-Office-Manager
par un voyageur
Publié le 11 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juin 2024 par Reza , Gestion de l’hôtel
Dear Ester,Thank you for choosing our hotel as your accommodation choice during your visit to Madiun.We really care about the satisfaction of all our guests and your feedback is very valuable to us. This allows us to ensure and improve the quality of the services we want to offer our guests.Thank you and we look forward to welcoming you and your family back on the near future and of course with better service from us.Warm regards,Reza FahlefiFront Office Manager
par un voyageur
Not a good experience to stay in this hotel
Publié le 22 avr. 2024 sur HotelsThe air conditioner is too hot , need fix 2 time .
But very happy that the staff fix it finally .
The air conditioner in breakfast restaurant is too hot .
Seems the bed has something to bit me and my son .
Some of the staff cannot speak English.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Reza , Gestion de l’hôtel
Dear Widdy,First, we would like to thank you for choosing our Hotel as your Place to stay while in Madiun and for taking the time to write a review about our hotel.We have read your detailed review of our hotel and allow me to apologize for the inconvenience caused. We realize that this is not exactly what you expected.We have recorded all the reviews that you have conveyed and brought them to our hotel's internal meeting so that they can be followed up so that they can be repaired.Once again, we do apologize for the inconvenience. We hope to see you again when you return to Madiun and of course with better service from us.Warm regards,Reza FahlefiFront Office Manager
par un voyageur
Publié le 19 mars 2024 sur Expedia
The room space is walkable, cleanest. The staff really friendly and helpful 😃
Commentaires de Gestion de l’hôtel
22 mars 2024 par Reza , Gestion de l’hôtel
Dear Ms. Ernawati,Thank you for choosing our hotel as your accommodation choice during your visit to Madiun.We really care about the satisfaction of all our guests and your feedback is very valuable to us. This allows us to ensure and improve the quality of the services we want to offer our guests.Thank you and we look forward to welcoming you and your family back on the near future and of course with better service from us.Warm regards,Reza FahlefiFront Office Manager
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Reza , Gestion de l’hôtel
Dear Ms. Ester,Thank you for choosing our hotel as your accommodation choice during your visit to Madiun.We really care about the satisfaction of all our guests and your feedback is very valuable to us. This allows us to ensure and improve the quality of the services we want to offer our guests.Thank you and we look forward to welcoming you and your family back on the near future and of course with better service from us.Warm regards,Reza FahlefiFront Office Manager
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Reza , Gestion de l’hôtel
Dear Our Valued Guest,Thank you for choosing our hotel as your accommodation choice during your visit to Madiun.We really care about the satisfaction of all our guests and your feedback is very valuable to us. This allows us to ensure and improve the quality of the services we want to offer our guests.Thank you and we look forward to welcoming you and your family back on the near future and of course with better service from us.Warm regards,Reza FahlefiFront Office Manager
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Reza , Gestion de l’hôtel
Dear Ms. Ester,Thank you for choosing our hotel as your accommodation choice during your visit to Madiun.We really care about the satisfaction of all our guests and your feedback is very valuable to us. This allows us to ensure and improve the quality of the services we want to offer our guests.Thank you and we look forward to welcoming you and your family back on the near future and of course with better service from us.Warm regards,Reza FahlefiFront Office Manager
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Reza , Gestion de l’hôtel
Dear Our Valued GuestThank you for choosing our hotel as your accommodation choice during your visit to Madiun.We really care about the satisfaction of all our guests and your feedback is very valuable to us. This allows us to ensure and improve the quality of the services we want to offer our guests.Thank you and we look forward to welcoming you and your family back on the near future and of course with better service from us.Warm regards,Reza FahlefiFront Office Manager
