Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Literie de très mauvaise qualité
Publié le 28 août 2024 sur HotelsMal isolé
Literie de très mauvaise facture
Superbe rooftop
Fournitures de chambres dans un mauvais etat
Commentaires de Gestion de l’hôtel
28 août 2024 par Jaime Garcia-Morato, Gestion de l’hôtel
Dear Thomas, thank you very much for your review. We regret that some of our services were not up to your expectations, we take note to improve as much as possible. We hope you will give us a second chance and see the improvements. Best regards,
par un voyageur
Publié le 17 août 2024 sur Expedia
Un bon choix si vous voulez être prêt de tout à Madrid.
Commentaires de Gestion de l’hôtel
20 août 2024 par Jaime Garcia-Morato, Gestion de l’hôtel
Cher Guillermo, nous vous remercions pour votre commentaire au nom de toute l'équipe de l'Axel Hotel Madrid. Nous sommes très heureux de lire que vous avez été bien et confortable, car notre seul objectif est que vous viviez une expérience inédite à Madrid, toute l'équipe est là pour vous et nous travaillons pour que vous passiez un séjour de 10 ! Bien sûr, nous serons plus qu'heureux de vous revoir à Madrid et que vous puissiez continuer à profiter de cette merveilleuse ville. Ce fut un réel plaisir de vous recevoir et nous espérons vous accueillir à nouveau très bientôt lors de votre prochaine visite à Madrid. Cordialement, Jaime Garcia-Morato R Directeur général de l'Axel Hotel Madrid
par un voyageur
Publié le 10 août 2024 sur Expedia
Hotel very nice, clean & easy to find! Lots of restaurants & things to do around. Very close to the main attractions.
Rooftop very nice, to be there at the opening as small area if you want to have a sunbed.
Hotel gay but we were feeling welcomed as anybody else!
Thank you again Axel Hotel Madrid !
Commentaires de Gestion de l’hôtel
12 août 2024 par Jaime Garcia-Morato, Gestion de l’hôtel
Dear Jessy, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
par un voyageur
Publié le 2 août 2024 sur Expedia
Nice hosting in the center of town. Rooftop very sunny (should had more and recent parasols ). Guy really at your service.
Commentaires de Gestion de l’hôtel
4 août 2024 par Jaime Garcia-Morato, Gestion de l’hôtel
Dear Jacques Michel, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
par un voyageur
Publié le 26 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2024 par Jaime Garcia-Morato, Gestion de l’hôtel
Dear Laurent, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
par un voyageur
Publié le 3 mars 2024 sur Hotels
Hôtel fidèle aux photos
Malheureusement nous n’avons pas pu profiter du roof top car fermé. Nous avions choisi cet établissement pour celui-ci
Pas de proposition commerciale pour nous dédommager
Très bien situé pour visiter Madrid
Commentaires de Gestion de l’hôtel
5 mars 2024 par Jaime Garcia-Morato, Gestion de l’hôtel
Dear Gabriel, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Jaime Garcia-Morato, Gestion de l’hôtel
Dear Cyril,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
par un voyageur de LILLE
Publié le 9 févr. 2024 sur Expedia
Hôtel correct il est bien situé
Moi la musique constante qui va trop fort dans les couloirs m’a fortement dérangée impossible de faire une sieste l’après midi
Il a fallu que je me déplace à la réception pour demander de couper la musique du couloir à 22h
Chambre de base très petite mais comme indiqué sur le descriptif
Je séjournais pour le travail et avec deux valises c’est très très petit impossible de ranger les valises
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Jaime Garcia-Morato, Gestion de l’hôtel
Cher Valery, Merci beaucoup pour votre évaluation au nom de toute l'équipe de l'Axel Hotel Madrid. Nous tenons à vous présenter nos excuses car, lors de votre séjour parmi nous, nous n'avons pas répondu à une partie de vos attentes. Toute l'équipe de l'Axel Hotel Madrid s'efforce quotidiennement d'assurer le plus grand confort possible à tous les clients. Nous espérons vous revoir à l'Axel Hotel Madrid et rendre votre expérience Axel satisfaisante à tous points de vue. Salutations, Jaime Garcia-Morato R. Gerente générale. Hôtel Axel Madrid.
par un voyageur
Publié le 27 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 déc. 2023 par Jaime Garcia Morato, Gestion de l’hôtel
Dear Rachid, We thank you for having trusted our hotel for your stay in Madrid. We are very pleased that the service provided was to your liking, from Axel Madrid the most important thing is that each of our guests live unique and unbeatable experiences and therefore we work every day in their comfort and enjoyment. We hope to see you again very soon and we send you our best regards. Jaime Garcia-Morato R General Manager Axel Hotel Madrid
par un voyageur
Publié le 10 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Jaime Garcia Morato, Gestion de l’hôtel
Dear Guest, Thank you very much for your feedback on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
