Note fondée sur 159 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Very nice apartment and quiet. Bob was very responsive if you have question. Thank you !
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Bob W., Gestion de l’hôtel
Thank you so much Melinda for your comments, it is a pleasure that you had a great stay and love our apartments as well as our online customer service.It will be a real pleasure if you can come back and visit us soon
par un voyageur
Publié le 27 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2024 par Bob W, Gestion de l’hôtel
Hola Maricruz, lamento saber que tu estancia no haya podido ser de 5 estrellas y que todas las soluciones ofrecidas por mi equipo no hayan hecho cambiar tu parecer acerca del servicio que ofrecemos. Nuestra prioridad son nuestros huespedes y trabajamos diariamente para que todos se sientan como en casa. Espero que nos puedas dar una segunda oportunidad en cualquiera de nuestras ciudades. Saludos, Bob W
par un voyageur
Bel appart hotel
Publié le 31 janv. 2024 sur HotelsBien placé, propre
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Bob W., Gestion de l’hôtel
Thank you so mucho Olivier, it is a pleasure that you had great and love our apartments as well as our location.I hope you can visit us soon.
par un voyageur
Beau compromis
Publié le 23 sept. 2024 sur HotelsJe préfère éviter les apparthotels habituellement, mais devant le coût exorbitant des hotels madrilènes, je m'y suis résigné. Pas de réception, tout se fait par courriel et la communication est excellente. L'appartement était propre, fonctionnel et à distance de marche de plusieurs sites.
Beau petit café en bas. Bob vous donnera l'option de prendre un forfait raisonnable avec eux pour le petit-déjeuner.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Bob W., Gestion de l’hôtel
Salut Guy,Merci d’avoir séjourné chez Bob W Madrid Arte ! Je suis heureux de voir que tout s’est bien passé pendant votre séjour et que vous avez apprécié notre modèle d’hébergement ainsi que notre hospitalité. J’aimerais beaucoup vous revoir à Madrid ou dans l’une de nos autres destinations comme Londres, Milan ou Florence.Cordialement,Bob W.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Bob W., Gestion de l’hôtel
Hi Eyal,Thank you for choosing to stay with us at Bob W Madrid Arte! I’m delighted to hear that you enjoyed your time here. Our central location is perfect for exploring the city, and we hope it made your stay even more enjoyable.We’d love to welcome you back soon, whether here in Madrid or at one of our other fantastic locations in London, Oslo, or Helsinki.Best,Bob W.
par un voyageur
Could not ask for more.
Publié le 20 sept. 2024 sur HotelsProbably the cleanest place we have ever stayed. Very comfortable and excellent communication from host. Highly recommended!
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Bob W., Gestion de l’hôtel
Hi Douglas,Thank you for staying with us at Bob W Madrid Arte! I’m thrilled to hear that you had a great experience with us. Our team takes great pride in keeping our apartments spotlessly clean, and it’s wonderful to see that you noticed!We’d love to welcome you back soon, whether here in Madrid or at one of our other amazing locations like London, Oslo, or Helsinki.Best,Bob W.
par un voyageur
숙소 자체는 좋은데, 찾기가 너무 힘들었어요
Publié le 19 sept. 2024 sur Hotels숙소 자체나 대중교통 편의는 좋았는데, 숙소를 찾을 때 숙소 이름을 알아볼 간판이 없어서 그 주변에서 15분 정도 맴맴 돌았어요. 구글 지도에선 커피숍만 가리키고.. 결국 그 커피숍 가서 물어보니 여기가 어딘지 모르겠다고 하다가 다른 손님이 주소를 보고 옆에 있다고 알려줘서 겨우 찾았어요. 저처럼 그 장소를 처음 오는 사람을 위해서라도 뭔가 바로 알아볼 수 있는 표식이 있으면 좋겠습니다.
par un voyageur de Huntington Beach
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Bob W., Gestion de l’hôtel
Hi Michael,Thank you for staying with us at Bob W Madrid Arte! I’m glad to hear that everything went well during your stay, that you felt at home, and that you enjoyed both the location and the cleanliness of the apartment. I’d love to see you again in Madrid or at any of our other locations, such as London, Tallinn, or Oslo.Best regards,Bob W.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Property was very nice. Fully contactless check in which was actually very convenient and easy. Rooms were very nice, not far from the train, and good dining nearby. The rooms had a lot of amenities for free as well. I would definitely stay here or at other Bob W properties in the future.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Bob W., Gestion de l’hôtel
Hi Miranda,Thank you for staying with us at Bob W Madrid Arte! I'm glad to see that everything went well during your time with us, and that you loved our apartment amenities. I'd love to see you back again in Madrid or in any of our other locations like London, Oslo or Helsinki.Best,Bob W
par un voyageur
Publié le 15 sept. 2024 sur Hotels
The shower cube in the room that we were assigned to on the first night is very tiny, in fact one of the smallest I have ever seen in all the hotels i've stayed around the world, you can barely turn and wash your body, water would overflow out of the shower cube and half of the washroom floor was wet.
After reflecting to the customer service, we were reassigned to another room with a bigger shower cube, its spacious however hot water can only run for a short period, about 5-8 minutes.
Other than the above issue, the stay was overall pleasant.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Bob W., Gestion de l’hôtel
Hey there,Thanks so much for taking the time to share your experience with us. I’m really sorry to hear about the issues you faced with the shower during your stay—that’s definitely not up to Bob’s standards. I’m glad our team was able to move you to a room with a bigger shower, but the hot water situation sounds frustrating, and I’m sorry it wasn’t resolved during your stay.We’ll be looking into the hot water issue immediately to make sure it’s fixed, and I truly appreciate your patience. On a brighter note, I’m happy to hear that aside from this, you had an overall pleasant experience with us.If you have any other feedback or if there’s anything else we can do for you, please don’t hesitate to reach out. We’d love the chance to welcome you back for a flawless stay next time.Warm regards,Bob W
