Avis Fortune Pandiyan Hotel - Member ITC Hotel Group

Dear guest, Namaste!!! Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay with us. We would like to inform you that the window in all the rooms are locked due to safety of guests and it can be opened on request. Also none of the rooms are having balcony. Looking forward to welcome you back to Fortune Pandiyan Hotel, Madurai!!!

Dear Edgard, We're thrilled to read your positive remarks about our staff, breakfast, and overall hotel cleanliness and comfort. It's fantastic to hear that you found everything up to the mark and appreciated our efforts. We strive to create a welcoming atmosphere for each of our valued guests, so your recommendation means a lot to us. Please remember us the next time you're in the area, we'd love to welcome you back! Happy travels. Regards,Senthil Rajan P

Dear Verified traveller, We are extremely glad to hear that you had a wonderful stay with us. Your positive feedback encourages us to continue delivering exceptional service to our valued guests like you. Your satisfaction is our priority and knowing that we met that mark is fulfilling. Your review serves as an affirmation to our team who work tirelessly to ensure that all our guests have a great experience. We look forward to having you stay with us again in the future. We promise to maintain if not exceed your expectations during your next visit. Enjoy your day! Regards,Senthil Rajan P

Dear Santhanam, It's wonderful to hear that you enjoyed a pleasant stay at our hotel. We are thrilled that the room met your expectations for cleanliness and amenities consistent with an international class hotel. Knowing that our breakfast selection appealed to diverse tastes and that our staff made a positive impact with their courteousness and professionalism is especially gratifying. Your endorsement is greatly appreciated, and we look forward to welcoming you back for another excellent experience.

Dear Gopala Krishna Murthy, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.

Dear rahul, We deeply regret the standards of cleanliness and food quality you encountered during your visit and assure you this isn't reflective of our norms. Having a fly in the dish served is truly inexcusable and we genuinely understand your distress. We are taking this issue with utmost severity and have initiated a comprehensive review of our processes. While the incident at hand might seem like a server's fault, we view it as a significant problem that points towards our internal operating procedures. We assure you that strict corrective measures will be implemented to prevent such an incident in the future. We are equally concerned about your feedback regarding our food quality. Our guests’ satisfaction is always our prime focus from the fresh products used to the chef’s preparation. We will further enhance our efforts in this direction to ensure a superior dining experience to all our guests. Your feedback is precious, as it helps outline the areas we require to work on. We are thankful for your observations regarding an audit, and we are in touch with the team leaders to enforce stringent quality checks regularly. We remain committed to maintaining and exceeding ITC's standards, and we look forward to rebuilding your trust in us. Regards,Senthil Rajan P

Dear NIrupam, Firstly, I would like to thank you for taking the time to review your recent stay at our property. Your feedback is extremely valuable to us, as we continuously strive to enhance our guests' experiences. We are immensely pleased to hear that you found our staff to be excellent. Our dedicated team works hard to create memorable experiences for our guests and will be delighted to know that you appreciated their service. However, we sincerely apologize for falling short of your expectations in terms of our property and amenities. We understand how crucial it is for our guests to have clean and comfortable linens, as well as excellent amenities, during their stay. Rest assured that your concerns have been duly noted and communicated to the respective department for rectification and improvement. We believe in the constant improvement and upgrade of our property, facilitated by guest feedback like yours. Hence, we are investing heavily in refurbishment plans to ensure that our amenities and property quality matches our excellent service standards. The goal is to provide our guests with an exceptional stay experience, and we regret that we were unable to meet your expectations this time. Despite the issues you've mentioned, we hope the prompt and friendly service provided by our staff could somewhat alleviate your discomfort. We deeply regret any inconvenience you may have experienced and want to assure you that we strive to exceed guest expectations, rather than simply meet them. We value your patronage and feedback, which will guide us in our continuous efforts to serve our guests better. We hope that despite the shortcomings, you will provide us with another opportunity to serve you better in the future. Thank you once again for your honest feedback. We hope to welcome you back soon and present to you an improved and satisfying experience.

Dear Gaurav, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us and that our staff delivered great service. It's always so rewarding for our team to hear they've made a positive impact on your experience. We appreciate you choosing to stay with us and look forward to welcoming you back in the near future. Thanks & Regards,Senthilrajan P

Dear vaidehi, Thank you so much for your wonderful review. We are thrilled to hear that you enjoyed your stay with us and that you were particularly pleased with the superb service provided by our staff, especially Sabitha Raja and Mr. Gopal. We are glad that you appreciated our attention to detail in our amenities and that you were able to enjoy features such as the non-skid mat, grab bar and our wonderful pool. We also love offering special touches like the jasmine flowers and welcome drink to surprise and delight our guests! Your feedback is invaluable to us as we strive to improve with each and every stay. We hope your next visit will be even more enjoyable and look forward to welcoming you back soon. Thanks & Regards,Senthilrajan P