Note fondée sur 390 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024 sur Hotels
There aren't other options in town, so I need to stay there. Everytime I stay, there is always hair in the shower. There was no toilet paper holder. I could hear everything the people next to me were saying and they weren't talking loudly. I had to wear earplugs.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par SSC, Gestion de l’hôtel
Dear Anonymous, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness is a top priority for us, and we are addressing the concern about hair in the shower with our housekeeping team. We also regret the inconvenience caused by the missing toilet paper holder and the noise from neighboring rooms. Your comfort is important to us.We appreciate your patience and hope to provide you with a better stay in the future.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
The property was clean, and staff was a huge help.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par SSC, Gestion de l’hôtel
Hi Michael, Thank you so much for your kind review! We’re thrilled to hear that you found our property clean and our staff helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We hope to welcome you back soon!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Property ok but asked for room close for walking with walker; gave us the farthest away from hotel desk and casino. Could not be walked with walker. Asked for closer one; told they couldn’t because I booked through Expedia. It was the day needed so too late to change or cancel! Very disappointed!!
Commentaires de Gestion de l’hôtel
14 oct. 2024 par SSC, Gestion de l’hôtel
Greetings, DiAnna, Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced during your stay. We understand how important it is to have a room that meets your accessibility needs, and I’m sorry we were unable to accommodate your request.We value all our guests, regardless of how they book their stay, and we will review our policies to ensure this situation does not happen again. Your comfort and satisfaction are our top priorities, and we regret that we fell short this time.Please reach out to me directly if you plan to visit us again, and we will personally ensure that your room preferences are met. We hope to have the opportunity to provide you with a much better experience in the future.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
It’s isolated and convenient
Commentaires de Gestion de l’hôtel
14 oct. 2024 par SSC, Gestion de l’hôtel
Hell Michael, Thank you for taking the time to share your feedback and for rating us 4 out of 5 stars! We’re delighted to hear that you found our location both isolated and convenient. We strive to provide a peaceful and accessible environment for all our guests.If there’s anything specific, we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 11 oct. 2024 sur Expedia
The rooms were very plain and dingy beds not comfortable. Hard to find . Pool area was not monitored with many children in the hot tub . Food was ok we were in the main hotel maybe the other part is better
Commentaires de Gestion de l’hôtel
11 oct. 2024 par SSC, Gestion de l’hôtel
Good morning, Maureen. Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Your comments about the room condition, bed comfort, and pool area supervision are very concerning, and we are addressing these matters with our team to ensure improvements are made.We understand how important it is for our guests to have a comfortable and enjoyable stay, and we regret that we fell short in your case. We are also reviewing our signage and directions to make it easier for guests to find our hotel.Regarding the food, we appreciate your feedback and will continue to work on enhancing our dining options. We hope you might consider giving us another chance, perhaps in our other building, to provide you with a better experience.Thank you again for your valuable feedback.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Excellent given the rate they charge. Very nice. Will stay again when in the area for work
Commentaires de Gestion de l’hôtel
11 oct. 2024 par SSC, Gestion de l’hôtel
Good morning, Elliott. Thank you so much for your kind words! We’re thrilled to hear that you found our rates excellent and enjoyed your stay. It’s great to know that our efforts to provide a comfortable and pleasant experience are appreciated.We look forward to welcoming you back on your next visit to the area for work. If there’s anything we can do to make your future stays even better, please don’t hesitate to let us know.
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par SSC, Gestion de l’hôtel
Good morning, Michael. We are so happy to hear that you enjoyed your stay with us! Thank you for taking the time to leave us a review. We appreciate your feedback. We hope to see you again real soon. Have a wonderful day!
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par SSC, Gestion de l’hôtel
Good morning, GR Mackling. We are pleased to hear that you enjoyed your stay with us! Thank you for taking the time to leave us a review. Your feedback is important to us. We hope to see you again real soon. Have a wonderful day!
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par SSC, Gestion de l’hôtel
Good morning, Jennifer. We are pleased to hear that you enjoyed your stay with us! Thank you for taking the time to leave us a review. We appreciate your feedback. We hope to see you again real soon. Have a wonderful day!
par un voyageur
Publié le 3 oct. 2024 sur Hotels
The hotel and casino are all by them selves. There are NO dining options with in 40 miles of the place, Only place to eat is casino and prices alittle high, All else good. It is out on an aisle by itself
Commentaires de Gestion de l’hôtel
7 oct. 2024 par SSC, Gestion de l’hôtel
Good morning, Bob. We are pleased to hear that you enjoyed your stay with us! We apologize for the limited dining options. Thank you for taking the time to leave us a review. We appreciate your feedback. We hope to see you again real soon. Have a wonderful day!
