Ratings based on 237 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Oct. 6, 2024 on Hotels
Perfect walking distance to the city center, beautiful location next to river and friendly staff. Good size room and bathroom. + got upgraded to a river view which made our stay even better!
Comment from Hotel Management
Oct. 7, 2024 by Torsten Weller, Hotel Management
Dear John,Thank you so much for your lovely feedback! We’re thrilled to hear that you enjoyed our convenient location, beautiful river views, and the upgrade made your stay even better. It’s also great to know that you were pleased with the room size and our friendly staff.We look forward to welcoming you back soon!Best regards,Torsten WellerGeneral ManagerHilton Mainz
5 out of 5
by A traveller

Posted Oct. 4, 2024 on Expedia
Good
Comment from Hotel Management
Oct. 7, 2024 by Torsten Weller, Hotel Management
Dear Carol,Thank you for taking the time to share your experience of your stay at the Hilton Mainz with us.We look forward to welcoming you back to our hotel on your next visit to our region. Yours sincerelyTorsten WellerGeneral Manager
5 out of 5
by A traveller

Posted Oct. 2, 2024 on Expedia
😀
Comment from Hotel Management
Oct. 7, 2024 by Torsten Weller, Hotel Management
Dear Michelle,Thank you for taking the time to share your experience of your stay at the Hilton Mainz with us.We look forward to welcoming you back to our hotel on your next visit to our region. Yours sincerelyTorsten WellerGeneral Manager
4 out of 5
by A traveller

Posted Sep. 28, 2024 on Expedia
Easy walk into Mainz, staff are great position on river is lovely
Comment from Hotel Management
Oct. 7, 2024 by Torsten Weller, Hotel Management
Dear John,Thank you for your kind words! We’re happy to hear that you enjoyed the easy walk into Mainz and our beautiful location by the river. We're also pleased that our staff made a great impression.We hope to welcome you back soon!Best regards,Torsten WellerGeneral ManagerHilton Mainz
4 out of 5
by A traveller from Marietta

Posted Sep. 27, 2024 on Expedia
Good locations for shopping and sightseeing. Nice view of Rhine River
Comment from Hotel Management
Oct. 7, 2024 by Torsten Weller, Hotel Management
Dear Anirudha,Thank you for your feedback! We're glad to hear that you enjoyed our location for shopping and sightseeing, as well as the beautiful view of the Rhine River.We hope to welcome you back soon!Best regards,Torsten WellerHilton Mainz
2 out of 5
by A traveller

Posted Sep. 27, 2024 on Wotif
Couldn’t believe a 5 star hotel with a TV greater than 10 year old..Bathroom: Shower arrangement obstructive, complimentary water only on day one, basic food menu..Not a positive experience overall
Comment from Hotel Management
Oct. 7, 2024 by Torsten Weller, Hotel Management
Dear Chris,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay with us did not meet your expectations.Your comment about the condition of the TV and shower facilities is very important and we will discuss this internally to make improvements. We also take your comment about the availability of free water and the menu seriously and will look into this.We appreciate your feedback and hope you will give us another chance to provide you with a better stay in the future.Yours sincerely,Torsten WellerGeneral ManagerHilton Mainz
5 out of 5
by A traveller

Posted Sep. 22, 2024 on Hotels
Lovely hotel right by the river and close to the old town. Staff were lovely as well.
Comment from Hotel Management
Oct. 7, 2024 by Torsten Weller, Hotel Management
Sehr geehrterwir möchten Ihnen für dieses unglaubliche Feedback danken.Es freut mich sehr zu lesen, dass Sie unsere legendäre Lage und unser Personal, begeistert hat.Ich habe es sofort mit dem gesamten Team geteilt, denn genau das wollen wir erreichen – dass sich unsere Gäste bei uns geschätzt und "zu Hause" fühlen. Wir freuen uns schon Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit den herzlichsten Grüßen aus MainzTorsten WellerGeneral ManagerHilton Mainz
3 out of 5
by A traveller

Posted Sep. 19, 2024 on Expedia
Comment from Hotel Management
Oct. 7, 2024 by Torsten Weller, Hotel Management
Dear Maryann,Thank you for your rating! We appreciate your feedback and are always striving to improve our services. If you have any specific comments or suggestions, we would love to hear them.We hope to welcome you back soon!Best regards,Torsten WellerGeneral ManagerHilton Mainz
5 out of 5
by A traveller

9 night business stay

Posted Sep. 14, 2024 on Hotels
Stayed for 9 nights for a business trip. Very clean hotel. Very nice staff. Great location. They made me feel like home and were great. I would highly recommend this hotel for anyone staying in Mainz.
Comment from Hotel Management
Oct. 7, 2024 by Torsten Weller, Hotel Management
Dear Dale,Thank you so much for your fantastic feedback and for giving us a perfect 10! We’re delighted to hear that you enjoyed your 9-night stay with us during your business trip.It’s wonderful to know that our team made you feel at home and provided you with great service. We take pride in our cleanliness and strive to create a welcoming atmosphere for all our guests.Your recommendation means the world to us, and we look forward to welcoming you back to Hilton Mainz in the future!Best regards,Torsten WellerGeneral ManagerHilton Mainz
5 out of 5
by A traveller

Posted Sep. 5, 2024 on Expedia
Great location, delicious breakfast
Comment from Hotel Management
Oct. 7, 2024 by Torsten Weller, Hotel Management
Dear John,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our great location and found the breakfast delicious. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Best regards,Torsten WellerGeneral ManagerHilton Mainz