Avis Colonial Terrace Motor Inn

Thanks

Thanks so much Jess ! Travel safe and we hope to see you again .Take care

Hi Terri , I'm not sure what you mean by your comment ?It would be great to get some kind of context so we can understand it?Thanks

Thank You

Thanks.

Hi Maria,Thanks for the awesome review, you left some very important facts out.On your booking confirmation it does state 2pm check in, not 11 or 12 when you did turn up. We weren't abrupt, we advised that the rooms aren't ready and check in is 2pm. We weren't aware you had an entitlement to turn up early, without notice, and expect our team to drop everything for you. Sorry we didn't want to put our staff under pressure to ensure you had time for your 3pm wedding (2pm check in time is ample time to get to the wedding) and also advised reception that you didn't need to get ready as you were already!!. Overpriced, you paid for a twin room, which the rate is normal, in fact we are one of the best properties in town and are busy all the time, as you would have seen! Also you forgot to mention, as one of your rooms wasn't ready, we still gave you the key so when it was you could go straight in. Oh, additionally you forgot to mention you were all dressed ready for the wedding. Upon check out, your keys were left in the room, you didn't take them with you, you packed all the bags before you left. When guests leave and bags are put in the car and everyone leaves, this is a signal that you are gone. Your bags were not exposed, there was a Myer bag in the room only. Also you didn't even come to reception to question anything if you had a problem, and you left nothing personal in the room, and you came back after 10am. We appreciate, as you said your opinion, however your opinion are not the true facts that happened. For future reference, be a bit more respectful of businesses policies and maybe a bit of communication would help your experience.

Awesome, thanks

Thanks

Thank you

Thanks so much Bernie!