Note fondée sur 265 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2024 sur Wotif
The attention to detail is outstanding. Cindy is an exceptional host. The hotel decor is beautiful - indicative of the era of the building. The amenities include common areas to enjoy where you can make yourself a coffee or tea and relax.
We highly recommend this accommodation and hope to return for another wonderful stay.
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Cindy, Gestion de l’hôtel
“Thank you so much for your lovely feedback! We’re thrilled that you enjoyed the attention to detail and the charm of The Bronte’s historic decor. It’s wonderful to hear that our common areas added to your experience. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay!”RegardsCindy
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Lovely old home with very well considered extras including big bath tub (stayed in Room 6). Whilst Expedia was not particularly helpful with a date change, lovely Cindy was fantastic. Shared lounge facilities included a guest fridge but not one in the room. Great continental breakfast included and lovely deck area to sit and enjoy breakfast. Parking bays were tight.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Cindy, Gestion de l’hôtel
Dear Margaret,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay in Room 6 and appreciated the little touches we provide to make our guests feel comfortable. It’s great to know that the continental breakfast and the deck area added to your experience.I’m also glad I could assist with the date change, even though Expedia wasn’t as helpful. We understand the parking bays can be a bit tight and appreciate your understanding on that.We look forward to welcoming you back to The Bronte Boutique Hotel in the future!Warm regards,Cindy
par un voyageur
Publié le 29 sept. 2024 sur Wotif
As someone who has stayed at the Bronte many times over many years, one of the best features was the cooked breakfast. No longer available. Now you are offered a faceless, plastic wrapped self-service less friendly or acceptable than that served at the cheapest motels.
No one to book you in, and no one to book you out. The whole experience was lacking in any personality or personal interaction.
No longer a high class boutique hotel.
And the costs related to service are outrageous. Top level prices for an impersonal and unfriendly experience.
I hope the previous management, who understood how to run a hotel, will wait for this lot to fail, and reestablish the Bronte as it used to be.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Cindy, Gestion de l’hôtel
Dear Mike,Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations.It’s important to note that some of the changes you mentioned, like self-check in and out, have been in place for several years now, dating back to before my ownership of the business. I can see that the last time you stayed at the Bronte was in 2022. Clint was the owner back then. He has since moved on and was sold back in 2023 to another buyer. The have since sold the business to me and I have been running it successfully for almost 6 months now. Regarding breakfast, while we no longer serve cooked meals due to reduced demand and wastage, we continue to offer high-quality, fresh breakfast items that our guests appreciate. Many have enjoyed the flexibility of eating on the balcony at their leisure rather than being restricted to set dining times.Although we didn’t have the chance to meet you during this stay, we strive to provide a personal experience for every guest, and we’re glad many others during your visit were pleased with their stay. I appreciate your long-standing loyalty to The Bronte, and I encourage you to check out the many positive reviews on our website and booking channels and awards won that reflect our commitment to maintaining its boutique, high-class charm. Our rates have remained consistent, and we continue to offer the same level of service that guests have always valued.Please feel free to reach out directly if you’d like to discuss your experience further.Best regards,Cindy
par un voyageur
Publié le 25 août 2024 sur Hotels
Great spot, and the rooms are both spacious and clean. We also never had any issue at parking at the property.
We do recommending skipping the free light breakfast and going across the road if you want to have something more than couple Woolies square toasts and 1-portion cereals.
Commentaires de Gestion de l’hôtel
26 août 2024 par Cindy, Gestion de l’hôtel
Dear Nicolai,Thank you for taking the time to share your thoughts as you provided over text message also. We’re glad to hear that you enjoyed the spacious, clean rooms and the convenience of our parking.Regarding breakfast, we understand that everyone has different tastes. While many of our guests are pleased with our continental offerings, we regret that it didn’t fully meet your expectations. Just to clarify, we use Abbott's Bakery bread as we strive to offer quality ingredients. We offer a variety of items with no limit on what can be ordered from our menu. It seems that only a few items were selected, on yours, which might have affected your experience.We appreciate your feedback and will certainly keep it in mind as we strive to improve. We hope to welcome you back in the future and provide an even better experience.Best regards,CindyOwner, The Bronte Boutique Hotel
par un voyageur
Publié le 7 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
26 août 2024 par Cindy, Gestion de l’hôtel
Thank you for staying with us Mikayla.I am so glad you enjoyed your stay. Hope to see you again soon.RegardsCindy
par un voyageur
Publié le 27 juill. 2024 sur Wotif
Expectations exceeded on every front.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Cindy, Gestion de l’hôtel
Hi PaulaThank you so much for an excellent review. We hope to see you soon at the Bronte.Cindy
par un voyageur
Publié le 21 juill. 2024 sur Wotif
Very clean and comfortable with good facilities.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Cindy, Gestion de l’hôtel
Hi DougThank you for staying with us at the Bronte.We are glad you enjoyed your stay with us.Hope to see you again soon.RegardsCindy
par un voyageur
Publié le 20 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juin 2024 par Cindy, Gestion de l’hôtel
Hi Chris,Thank you so much for a great review.RegardsCindy
par un voyageur
Publié le 12 juin 2024 sur Wotif
Commentaires de Gestion de l’hôtel
13 juin 2024 par Trene, Gestion de l’hôtel
Thank you for your review Greg, we are thrilled to hear you had a good stay :)
par un voyageur
Publié le 24 avr. 2024 sur Lastminute
Commentaires de Gestion de l’hôtel
13 juin 2024 par Trene, Gestion de l’hôtel
Thank you for your review Linda, we are happy to see you enjoyed your stay.
