Note fondée sur 92 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Service et propreté irréprochable. La nourriture est très bonne. Je conseille
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel team , Gestion de l’hôtel
Dear Valued Guest Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued review. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team
par un voyageur
Très bien
Publié le 25 juill. 2024 sur HotelsHôtel très propre, le service est impeccable, les personnels sont aux petits soin et très sympatique.
Le seul point négatif c’est la nourriture.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel team , Gestion de l’hôtel
Dear Ms. Rihab Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued review. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team
par un voyageur
A recommander
Publié le 17 juin 2023 sur HotelsTres bel hôtel, d’une propreté irréprochable et avec un grand sens du service. A cinq minutes de marche de la plage.
Avec le all inclusive, on a accès à un repas dans un des 4 restaurants du site. Plutôt sympa. Le all inclusive en général est pas mal, beaucoup de choix et c’est bon. Les cocktails ne sont pas fameux mais ca passe
Commentaires de Gestion de l’hôtel
20 juin 2023 par Hotel Team, Gestion de l’hôtel
Dear Ms.Sohpie. Good day from Jaz Makadi Saraya Resort Thank you very much for sharing your review with us and hotels.com community, your review matters a lot to us which is highly considered from our side . We hope to see you soon once again in our beautiful resort, Thank you once again from the entire team of our family hotel Jaz Makadi Saraya Resort.
par un voyageur
Publié le 7 mai 2022 sur Expedia
Tout était parfait.
Commentaires de Gestion de l’hôtel
7 mai 2022 par MT, Gestion de l’hôtel
Dear Nathalie , Thank you very much for sharing your review with us and Expedia community, your review matters a lot to us & We hope to see you soon once again in our beautiful resort, Thank you once again from the entire team of Jaz Makadi Saraya Resort
par un voyageur
1 fois mais pas 2 !
Publié le 21 août 2019 sur HotelsImpossible de mettre 5 etoiles a cet etablissement.
La musique est très forte à partir de 10h à la piscine principale...donc direction la piscine relaxante qui n'a de relaxant que le Nom!
Le buffet du restaurant n'est pas varié et la qualité médiocre !
Seul point positif: la gentillesse de certains membres du staff.
Pour résumer : j'écourte le séjour et décide de changer d'hôtel.
Commentaires de Gestion de l’hôtel
5 oct. 2019 par .., Gestion de l’hôtel
Thank you
par un voyageur de toulouse
Publié le 13 nov. 2018 sur Expedia
un peu loin de la plage, il faut traverser un autre hotel pour y accéder, site magnifique, repas peu diversifiés pas de poisson.
Commentaires de Gestion de l’hôtel
13 nov. 2018 par General Manager, Gestion de l’hôtel
Dear Alain,
sunny greetings from Jaz Makadi Saraya Resort!
Thank you very much for your positive feedback.
We hope to welcoming you soon again.
Best regards
Ashraf Abou Zeid
Recommandé
pour Famillespar un voyageur
Pas mal
Publié le 15 juill. 2011 sur ExpediaCalme
par un voyageur de wien
Publié le 13 août 2024 sur Expedia
Alles war toll
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel team , Gestion de l’hôtel
Dear Valued Guest Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued review. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team
par un voyageur
Publié le 12 août 2024 sur Expedia
I recently stayed at the Jaz Makadi Saraya Resort with my family, occupying 4 rooms. Upon arrival, I declared my two kids, knowing that two children under 12 stay free. However, Mr. Mahmoud, the assistant front desk manager, insisted I upgrade to a family room, claiming my booking only allowed two adults and one child. Despite my youngest being just 5 years old and there being no significant difference between the rooms, I was forced to pay the upgrade. I later discovered that other guests who didn’t declare their kids had no issues and were not charged extra. Mr. Mahmoud was inflexible and maintained a fake smile throughout the process. Another front desk staff member, also named Abanoub, appeared unfriendly and only smiled at foreign guests.I also noticed deliberate reductions in air conditioning in both the reception bar and restaurant, making these areas uncomfortably hot. The lighting in the reception bar was dimmed, seemingly to discourage guests from staying too long and consuming more food and beverages.The animation team has declined compared to previous years, lacking the expertise of former members like Shams. They now pressure guests to write positive Google reviews on the spot and even take photos to send to their management.On the positive side, Mr. Mahmoud Takey, the front desk manager, resolved an issue for another room in our group, and Abanoub, a waiter in the reception bar, was always helpful and smiling. Abd El Masseh, a waiter is also perfect
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel team , Gestion de l’hôtel
Dear Mr. MinaGreetings from Jaz Makadi SarayaLet me seize this opportunity to thank you for your interest in our hotel and for taking the time to write to us.Please be sure that the whole team at Jaz Makadi Saraya is highly committed to providing every guest with a perfect holiday experience and that we relentlessly work on the continuous improvement of the services that we offer.Nevertheless, we truly value and appreciate these negative comments that we consider crucial for our development and improvement. We always use them as means to identify and rectify any errors or mistakes; as we strive to achieve the highest ever level of our future guests’ satisfaction .We look forward to receive you soon at Jaz Makadi Saraya and we assure you that we will do our best to meet your expectations during your stay if not exceed them.Sincere regards,Saraya Team
par un voyageur
Publié le 11 août 2024 sur Expedia
All was good
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel team , Gestion de l’hôtel
Dear Valued Guest Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued review. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team
