Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
従業員は新設
Publié le 22 juill. 2024 sur Hotels蟻入るが清潔
周りに飲食店がなく少し不便
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Bayu, Gestion de l’hôtel
Dear Valued guest,Thank you so much for taking the time to write us a review.We are thrilled that everything met your expectations and our team made an impact on you as you gave us an positive rating, your comments regarding room cleanliness will share to the team for further evaluation. Our Losari restaurant available from 6 AM till 10 PM at the ground floor of the building, our staff also can suggest you to the nearest restaurant if you wish.Your feedback inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible.We look forward to welcoming you back again in the future.Kind regards,Bayu SUNANDARAsst. Front Office Manager
par un voyageur
Publié le 25 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juin 2024 par Bayu, Gestion de l’hôtel
Dear Ms. Amalia Mulia,Warm greetings from Mercure Makassar Nexa Pettarani!Thank you for taking your time to write us a review, we are very happy to know that you enjoyed all the facilities and services during your stay at Mercure.Your feedback will share to the team as we strive to provide best services for our guests.Look forward to welcoming you back at Mercure!Kind regards,Bayu SunandarAsst. Front Office Manager
par un voyageur
Publié le 1 mai 2024 sur Hotels
Staff not fully trained doing checked in, all the details booking information provided still not be able to get the room in time
Commentaires de Gestion de l’hôtel
3 mai 2024 par Bayu, Gestion de l’hôtel
Dear Mr./Mrs. Nurwajedi,Thank you for taking your time to write a review during your stay at Mercure.We are very sorry to hear that we couldn't met your expectations and your comments regarding our staff. Please be noted that for special requests are based on availability during check-in, while I checked on our system that we already helped you for checked-in earlier than the check-in time. Your feedback will be shared to the team for further evaluation.Thank you.Kind regards,Bayu SUNANDARAsst. Front Office Manager
par un voyageur
Publié le 30 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2024 par Bayu, Gestion de l’hôtel
Dear Mr. Zuhdi,Thank you so much for taking the time to write us a review.We are thrilled that everything met your expectations and our team made an impact on you.Your feedback inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible.We look forward to welcoming you back again in the future.Kind regards,Bayu SUNANDARAsst. Front Office Manager
par un voyageur
Publié le 27 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2024 par Bayu, Gestion de l’hôtel
Dear Mr. Zuhdi,Thank you so much for taking the time to write us a review.We are thrilled that everything met your expectations and our team made an impact on you.Your feedback inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible.We look forward to welcoming you back again in the future.Kind regards,Bayu SUNANDARAsst. Front Office Manager
par un voyageur
Publié le 21 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2024 par Bayu, Gestion de l’hôtel
Dear Mr. Zuhdi,Thank you so much for taking the time to write us a review.We are thrilled that everything met your expectations and our team made an impact on you.Your feedback inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible.We look forward to welcoming you back again in the future.Kind regards,Bayu SUNANDARAsst. Front Office Manager
par un voyageur
Publié le 11 mars 2024 sur Expedia
A good hotel, with good service and lovely people from the hotel
Commentaires de Gestion de l’hôtel
11 mars 2024 par Muhammad Aras Rahman, Gestion de l’hôtel
Dear Bailela,Warmest greeting from Mercure Makassar Nexa Pettarani!Thank you for your kind words! We're delighted to hear that you enjoyed your stay and experienced good service from our lovely team. We look forward to welcoming you back in the future. Safe travels!Muhammad Aras RahmanRoom Division Manaer
par un voyageur
Publié le 7 mars 2024 sur Hotels
Lobby bersih dan interior bagus, hanya suhu udara agak panas ( spt tdk ada AC)
Kamar nyaman dan bersih dengan Furniture terawat.
Kamar mandi cukup bersih hanya air agak bau, dan amenities tersedia meski minimalis
Proses cek in dan cek out cepat.
Sarapan pagi suasana cukup tenang ( tdk terlalu penuh) dengan variasi makanan juga cukup.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Muhammad Aras Rahman, Gestion de l’hôtel
Bapak Boedi yang terhormat,Terima kasih atas ulasan Anda! Kami senang mendengar bahwa Anda menikmati kebersihan dan desain interior lobi kami. Kami memohon maaf jika dalam beberapa point tidak sesuai dengan apa yang Anda harapkan, kenyamanan Anda di masa mendatang adalah tugas utama kami. Kami juga mengapresiasi catatan positif mengenai kamar yang nyaman, proses check-in/check-out cepat, dan suasana tenang saat sarapan pagi. Terima kasih lagi dan harap dapat menyambut Anda kembali!Salam Hangat,Muhammad Aras RahmanRoom Division Manager
par un voyageur
Schmutzige Betten
Publié le 24 juill. 2023 sur HotelsSowas habe ich noch nie erlebt. Schmutzige Bettdecken (gelbe Flecken). Der Reception kann man x-Fach anrufen, es meldet sich keiner. Such der Spa ist nicht zu empfehlen!
Commentaires de Gestion de l’hôtel
28 juill. 2023 par Aras, Gestion de l’hôtel
Dear Schmutzige Betten,We sincerely apologize for the inconveniences you experienced during your stay with us. We deeply regret that the cleanliness of the bedspreads did not meet our usual standards, and we understand the frustration this must have caused.We take your feedback seriously and will address the housekeeping issues immediately to ensure such incidents do not recur. Please rest assured that this is not indicative of the level of service we strive to provide.Regarding the difficulty in reaching our reception team, we are investigating the communication problems and working to improve our response times. We understand the importance of being available to assist our guests promptly.Regarding your dissatisfaction with the spa, we are keen to know more details about your experience, so we can address any concerns you may have had during your spa visit.We truly appreciate your feedback, as it helps us identify areas of improvement and maintain the quality of our services. We would like to extend our apologies once again and assure you that we are committed to enhancing our guests' experience.If there is anything else you would like to share or if there is any way we can make it up to you, please do not hesitate to contact us directly. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Thank you for bringing these matters to our attention.Sincerely,Muhammad Aras RahmanRoom Division Manager
par un voyageur
Publié le 25 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
21 nov. 2022 par Aras, Gestion de l’hôtel
Dear Mr. Ruben, Thank you for taking the time to review our property, your comments are very much valued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muhammad Aras Rahman Room Division Manager
