Note fondée sur 48 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,9 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Super literie! Très bon hôtel
Publié le 23 août 2022 sur HotelsTrès bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!
Commentaires de Gestion de l’hôtel
30 sept. 2022 par FOM, Gestion de l’hôtel
Dear Mr/Mrs Andrea,We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation overall experience with us .Your kind review was very valuable for us, We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Again thank you for sharing your experience and we look forward to your upcoming visit.Heartist Regards,Front Office Manager
par un voyageur
Une nuit à Makassar
Publié le 1 août 2018 sur HotelsNous sommes restés une nuit avant de partir pour le pays toraja et j’aurai volontiers prolongé car nous avons été bien accueilli
La chambre est moderne propre et confortable
Le restaurant où nous avons pris le dîner et le pdj est parfait le service et la qualité était au rendez vous
De plus k’accueil Était parfait
Nous reviendrons si nous passons à nouveau par Makassar
Commentaires de Gestion de l’hôtel
1 sept. 2018 par Front Office Manager, Gestion de l’hôtel
Chère Ludivine,
Merci d'avoir pris le temps et l'attention de partager avec nous vos impressions lors de votre séjour chez nous.
C'est une motivation pour toute l'équipe du Novotel Makassar de savoir que vous avez eu la meilleure expérience avec nous. Nous travaillons dur pour le faire mieux chaque jour.
Nous espérons vous accueillir à nouveau dans le futur et n'hésitez pas à nous contacter pour les arrangements de réservation.
Meilleures salutations,
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2024 par Meisya, Gestion de l’hôtel
Dear Mr/Mrs. Nurwajedi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,Guest Experience Executive
par un voyageur
Publié le 13 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 déc. 2023 par Meisya, Gestion de l’hôtel
Dear Mr.Hassan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warmest Regards,Guest Experience Executive
par un voyageur
Service and customer care in need. Food not tasty
Publié le 3 août 2023 sur HotelsTerrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Commentaires de Gestion de l’hôtel
5 août 2023 par Novotel, Gestion de l’hôtel
Dear Mr Patrick,We would like to thank you for taking the time in sharing your experience during your recent stay. I am sorry to hear that your experience in dealing with one of our staff on front desk was less than ideal.Would you be able to provide more details about particular issue at fom@novotel-makassar-grandshayla.com, and we would be glad to assist. We most certainly appreciate the opportunity to recover your impressions of our hotel and are looking forward to welcoming you back for a flawless and memorable stay as it should have been.Warmest Regards,Guest Experience Executive
par un voyageur
Publié le 8 mai 2023 sur Expedia
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
Commentaires de Gestion de l’hôtel
10 mai 2023 par FOM, Gestion de l’hôtel
Dear Mr/Mrs Md Amin Siti Noor'ain,We would like to thank you for taking the time in sharing your experience during your recent stay. We're sorry to read that your experience didn't meet your expectation please accept our sincere apologize.Kindly be assured that we are looking seriously into the matter to ensure that it's not happened previously and in the future as it does not reflect the standard of our service at Novotel Makassar.Thank you for bringing up your concerns to us and we suggest you to report directly to us for your concern during your stay so that we can check and follow up directly.SincerelyFront Office Manager
par un voyageur
Publié le 26 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2022 par FOM, Gestion de l’hôtel
Dear Our Valued Guest,We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation overall experience with us .Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Again thank you for sharing your experience and we look forward to your upcoming visit.Heartist Regards,Front Office Manager
par un voyageur
Publié le 27 mars 2022 sur Expedia
par un voyageur
wont choose this hotel again
Publié le 2 janv. 2022 sur Hotelshonestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room...
i dont get a great service at all
par un voyageur
Publié le 20 déc. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
22 déc. 2021 par FOM, Gestion de l’hôtel
Dear Mr Alfred,
We would like to thank you for taking the time in sharing your experience during your recent stay. We are grateful for your genuine appreciation of overall experience with us.
It is our priority to maintain quality of service at all level. Again thank you for sharing your experience and we look forward to your upcoming visit.
Sincerely,
Front Office Manager
