On arrival at around 18h45 I was told that they did not receive any confirmation from Hotel.com and were fully booked. They tried to chase me away however I refused since I had no where to go having travelled about 800 kilometres only to be chased away. It took them more than an hour to sort my accommodation, after forwarding them the confirmation sent to me Holtel.com. I have booked a king size room, but ended sleeping on a double bed, which means I paid so much for nothing.
The so-called hotel is not in the state of accommodating guests, shower doors are falling apart, no hot water, towels are stinking. In all fairness they should not be in business until they are certified and approved by tourism South Africa and the municipality respectively.
On their website it says they have a restaurant, unfortunately I was unable to access, breakfast is served in the rooms, so you even question the cleanliness of their kitchen. So I slept without food on my arrival date.
The room locks are poor and not safe at all because the person with a master key can open the room even when a guest is inside. On the second day guests were making noise and attempted to open were my door, this happened around 19h00 and had to shout In the middle of the night the same happened, and I felt very unsafe.
PLEASE REMOVE THEM FROM THE LIST OF HOTELS UNDER YOUR NAME TO SAVE YOUR REPUTATION.